Marshalls Returns and Refunds
Marshalls Return Policy
Customer satisfaction is of top priority at Marshalls, however in the event an item requires a refund or exchange, their policy outlines the procedure.
With the store receipt, a refund or exchange will be processed within 30 days of the purchase date. A store credit will be issued for any returns without a receipt (or gift receipt) or that have passed 30 days.
Merchandise should be in clean, unworn condition. Any merchandise that appears used will not be accepted. Swimwear and intimate apparel must have tags securely attached for refunds. Other restrictions may apply.
With so much fraudulent return activity among retail stores, Marshalls reserves the right to limit or decline a return based on their refund verification system.
In order for a refund to be processed without a receipt (or with a gift receipt), valid ID such as a drivers license or state issued ID is required along contact information and signature. A signature may still be required for returns with a receipt as well. To help make the return or exchange process swift and easy, make sure your receipt is accessible.
Complete Marshalls customer service contact information
including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com
See detailed Marshalls customer service rankings
employee comments and much more from our sister site