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I used to be a loyal Marshalls customer. When I went to do an exchange in the Whittier, California store with a receipt, I was denied because it was over 30 days. I asked when did this policy go into effect and she rudely pointed at a sign, as if I was ignorant. No class and terrible customer service. I will be cancelling my credit card and shopping at Target, Nordstrom, Macy's and Kohl's who have excellent customer service and return policies.