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I purchased a suitcase in which the zipper broke during my first use. I have had the luggage for a little over a week and they won't return it due to it being "used." Well, it is a crappy product! If I got through the manufacturer, I'll have to pay a 24.95 service fee and all I will get back is the same crappy product. Other stores let you return defective products, even if they have been used! I have the receipt and original tags!