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Admittedly, I was returning something that, although I had not used it and didn't have my receipt and it was from 2018, to a Marshalls/Homegoods in NJ.<br /> <br /> I was told by the stock girl for that department that she could not accept the items back, unless I brought a receipt. So, I will look for the receipt, however, as I read the comments below, it appears that people are unable to return items, based upon whatever unstated, unprinted policies Marshall's/Homegoods makes up, on the fly.<br /> <br /> As a result, it might be good to seek legal advice for this as, while I realize they are in business for themselves to make money, so wonder if it would be a legal or even discrimination case as, they seemed to have placed themselves in the position of making up things, which they need not print. At minimum, this would come off to many customers as store personal simply making things up, on a whim, with the customer at their mercy, for bringing in items which were found defective, subsequent to purchase, items that have receipts, items that were unused and, perhaps, in better condition than items they're trying to pass off as merchandise in their clearance areas, etc.<br /> <br /> In addition, they seem to be sending customers back to stores where items were originally purchased, in order for the items to returned. They well realize this makes for a huge inconvenience for manybof their customers. The reason is that the MarMaxx line of stores scatters the distribution of their merchandise. As an example, if you buy a set of dishes and you need more, you may need to go from store to store or county to county, in order to hope that you find the remaining pieces. Along the way and because of their unstated return policies, a customer is made to feel that they can return merchandise at their local store, as a convenience, which is untrue. They would, instead, have to travel a great distance to make the smallest of returns.<br /> <br /> While they hav a rather soft statement saying that their policies are due to increase in fraud, how they currently handle customer returns, instead, dims their reputation into a chain with rather shifty and shady policies. A chain where customers are uncertain of their shopping experience, having little interest in coming in as, it just may be easier to shop elsewhere. They will, instead, grow a reputation for fraud themselves.