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I have a suitcase that I bought in February and have never used. I don't have the tags, but I have the credit card statement for it. Spoke with manager on phone. She told me the system is out of date and they can't look up credit card statements from that far back. I told her she doesn't have to, I have a copy of the statement with the amount on it. She said it doesn't show what I purchased, just an amount. <br /> <br /> Your return policy obviously needs to be updated to &quot;Our problem is now your problem&quot;.