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I purchase a Colehaan tote from Marshall's located at 5000 Westheimer Rd, Houston, TX 77056. The tote was too big as an everyday bag so I returned it the next day at the Marshall's located at 5760 Hollister St, Houston, TX 77040. They said they can not accept the return because they can not verify the item. What does that even mean? What are they matching it with? Marshalls need to update/upgrade their verification process and system because this does not work. You might as well say you do not accept returns at all.