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I've been shopping at Marshalls for decades. I have not had any problems returning things and I buy and return alot! I have always known about the 30 day policy...there is a big sign at the stores that I shop at. Yes, I do lose receipts and end up with a gift card to use. The employees for the most part do their job well and never give me grief for my returns. I also try hard to be very nice to them.