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I'm very upset. I've been a loyal customer since the 1980s. Today I was returning a shirt at Marshall's in Phoenix AZ. I had the receipt and tags and it was within 30 days. The cashier was obviously new and a little unsure of herself. That's fine, but she wasn't the friendliest. She asked if there was anything wrong with the shirt. I could've said no, and now wish I had. But instead I was honest and said yes there is because when I washed it, it fell apart and I showed her where. She said I don't think we return washed items. I said it's defective so yes you do. She went and got her manager, who was very rude and told me I couldn't return it. I also had $250 worth in my cart that I was going to purchase, But that didn't matter. Nothing mattered. It didn't matter that it wasn't in the receipt or posted anywhere that defective items could not be returned or that washed items could not be returned. I then asked for her manager. He asked me no questions and just said NO. I was pissed! Then he pulled the "I'll do it just this one time". I've returned defective items before. I've never been treated badly at Marshall's. But this Marshall's was not my usual Marshalls. This one is at Colonade Mall 20th St and Camelback in Phoenix. I may never go back to any Marshalls after today. I hope you set this store straight.