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I went to Marshall's store inBloomfield NJ to return an online order I purchased from online TJMax . I was returning 3 items still in the clear sealed packaged. After standing in line for 30 min with 17 people in line waiting to be next you have no choice but to be patient. Once I got to the register the cashier could not do the return by herself so she asked for help. So I waited as I watch the people in line behind me get checked out. Finally someone came back to my register to assist me. They did not know how to read the online packing slip or labels on the bags of the items I had to find and circle the items. So they walked away for about 8 mins upset they had to do this return. They keeping me waiting as they went back to working behind the counter dealing with clothes. They did not feel like taking the items back so i was told we don't take online back but as a courtesy I will do it. So after waiting with no one trying to assist me I decided to call corporate to get the return policy's first hand since there was a problem to assist me in making this return the customer service online agent confirmed the policy that I could return the items which I had for less than 4 days. So I could not believe this Manager Angela midland failed to put her customers first. I could not believe she was making up her on policy's at this store she managed. I couldn't believe the lack of customer service she showed as a manager. I would think management would be held at a higher standard and would want to keep their customers happy. When she seen I was making a phone call she decided she better help. Based on my experience I would never return to that store to spend my money ever again. You may or may not be able to return anything you buy on line so I will have to shop at the retail stores that practice good customer service.$5000 credit limit but I wouldn't spend a dollar back in that store. It's a joke. Management needs more training.