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This new return policy is crap! So if you return without a receipt they put your name on a merchandise credit and only you can shop, but not allowed online!!! This is an inconvenience! Why can't this company update their registers and all headquarters data to look up the things bought on credit cards like Target, Bed Bath and Beyond, Gap, etc. Definitely will be shopping there a lot less!! My friend who made returns without a receipt but had to give her ID was refused returns because she returned a couple if times, she questioned how many times does it take for the company to put her on a no return alert and they did not give her an explanation nor did they let her do a return, so she had her sister do her return for her. This companies policy's are stupid they hurt the shoppers who are not criminals and they really think that this will prevent loss if money they are wrong! Criminals learn how to get around it all, like actually stealing merchandise before it hits the stores!