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Oh! and when I contacted customer service, i was offered a $17 gift card for "My Trouble". I told them keep it and use it to train their employees! The point was totally missed by them. This issue started out with a return, but manifested into, lack of training on the store policy and poor customer handling skills overall. And, the 90 day "policy" was never addressed. I was only reamed a new about the 30 day policy by customer service. Does anyone else smell class action?