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It angers me that Marshall's managers try to alter the company's written policy to refuse refunds with tags and receipts. Today manager Russ from store 806 had the nerve to question why I'm returning and item. And he went on to lecture me and state he was going to process the refund "this time." As if his name is in the outside of the store and he's doing me a favor. I do not appreciate the lecture and scene he created. He also implied that my return was outside Marshall's policy. I told him that if Marshall's have made changes to their policy them the policy should be printed in receipts. I'm extremely angry and will escalate my concerns until this crap stops. Treat your customers better and stop lying when checking your ticket inventory merchandise device. Each store states different ways of implying Marshall's return policy. Get it together and every store should be the same.