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I tried to return a a top today to the Novato Marshall's that I bought 2 weeks prior. It had all the original tags AND I had the receipt. I wasn't able to return it and was given a number to call to find out why. I called right there in front of the manager. The number was a recording stating that I ( even without knowing who I was) had "reached my limit of returning merchandise without a receipt". Ummmm. I HAD the receipt. I explained this to a manager and was given some bogus excuse that "someone must have my drivers license number because that is how they track returns". Well, 2 weeks ago when I bought the shirt, I purchased but immediately ( back to back transaction with the same cashier) returned an item. She did not ask for my drivers license. I followed ALL the return policy rules and was still denied!