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I attempted to exchange a purse ,With no receipt, with the original tags still on and stuffing inside. I was denied because the young lady said she could not verify if it was purchased in her store and she did not have a like item in the system. According to your policy I should've been able to exchange my purse. My purse was 169.99 and the purse I wanted to get was 149.99. Please advise on how I can exchange my purse.