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Today 01/05/17 I went into Marshall's I know the store associates by face I'm there atheist 3-5xs out of the month. I did ALL of my Christmas shopping there. I got my son 3 outfits <br /> (3) Levi jeans and (3) Hurley shirts. He doesn't live with me. I dropped it off for Christmas. It turns out that he has GROWN a lot!!! So the clothes were sent back so I needed to go exchange them for the same value same brand but different sizes. I have about 17 receipts NO KIDDING i did shopping for everyone there! (I LOVE MARSHALL'S) so as a regular customer in the Crenshaw shopping center off Century Blvd I went into the store with the tags I couldn't find the receipt for my sons purchase out of more than a dozen receipts I couldn't find that particular one. However as a frequent Marshall's customer I am aware that returns without a receipt are only good for STORE CREDIT! And that's fine I just wanted to exchange the clothes for a larger size. So the cashiers tells me oh it's fine as long as you have the tags. But then some young girl next to her goes NO! We must verify it. I'm like are you serious go ahead it's your merchandise no worries. They do this BIG top secret meeting and hide around in this employees only door and send a guy named Abraham to tell me never mind I can't make an exchange without a receipt. I go why. He goes because it's my descretion so even though he could verify the items and I brought the same EXACT items to the register for an even exchange I was DENIED. So I called corporate they re-directed me to the branch manager and I am awaiting a call back from him. He is supposed to help me. I hope it works out. I was just in the same exact Marshalls about 2 weeks ago and I returned a item of $143 a Vince Camuto purse without a receipt for STORE CREDIT. I believe they were just being jerks. ANY WAYS I still purchased something after being denied because HEY LIFE IS GREAT. This was a negative experience but then I realized some people are just mean and unhelpful. I hope I can exchange the clothes otherwise my hard earned money goes to waste and my son will have to wait a bit longer. Oh at his description he said that it was a high purchase which is why he can't swap. The purchase was under $75 he says anything above $50 is a no go without a receipt. However as I mentioned before my one purse alone cost $144 I got store credit at the same store (different manager) without a problem. And I have done this plenty of times. So BEWARE and make sure you tuck your receipts in a safe place when dealing with Marshall's. because here their policy means nothing at the MANAGER'S DESCRETION&amp;#240;&amp;#65533;&amp;#164;&amp;#65533;