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January 6,2020. Today I tried to return a pair of shoes that was a gift but didn't have a gift receipt or tag on it. I work in retail as a manager and before I visit the store I called and asked about the refund policy because I didn't have a tag or receipt.The associate stated that I can return item without the receipt or tag and get a store credit, which would have been fine. But it didn't happen because I got there they said no.I have my bank statement for the day I purchased the shoes. All I wanted to do is make an even exchange. My point is that all associate and mangers should know the store policy on refunded.Don't tell me you can but when I get there, someone else so no.