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I purchased 4 pairs of winter boots online and one pair just wasn't what I expected so I took them back. I had lost my receipt and looked at the return policy that stated without receipt you will get store credit. Okay that's fine with me so I drove one hour to Wilkes-Barre, Pa with the unworn new boots still in box with Marshalls sticker on them. They really gave me a hard time. Saying I have to get the receipt. The cashier got her manager who was rude when I told her I read Marshalls return policy today before I drove here and it stated without a receipt a store credit would be issued as long as the item is not worn and tags are on. She told me that is very unlikely. I boldly said I just read it. She finally gave me a store gift card. She made me feel like she thought I made it up. I will not shop there from now on. No reason for this treatment as the boots where in perfect condition still wrapped in the factory paper and in the box with Marshall sticker.