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I bought a pair of shoes in the Mountain View, CA, Marshalls two weekends ago. I tried to return the shoes with the receipt and tag (the tag was not attached to shoe) but the store would not take the shoes back because the tag is not attached and the store manager doesn't remember stocking that particular brand of shoes. Really? <br /> <br /> <br /> I shopped in that Marshalls in for 10 years (Grant Park Plaza, 1040 Grant Rd, Mountain View, CA 94040). NEVER AGAIN. You fill your stores with goods that you can't track with your system and I have to be poorer for it. The associate was helpful, the manager could not use any discretion.<br /> <br /> I'll save my money and shop less frequently but go to Nordstrom Rack - better for me, the world and environment. At least I get good customer service and the managers are smart and not pound foolish.<br /> <br /> Thanks