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Marshall's has the worst return policy in the world. Three days ago, I went to the store to change a romper. The receipt was within 30 days, the clothes were new, with tags and never wore it. The change was made correctly and I bought a dress. Since the pandemic, there's a policy of not being able to use the fitting rooms. I bought the dress and trying it on at home, I didn't like it. I went to change it today and I tried one last time with another dress, but to make the change, the cashier asked me for the card with that I bought the dress three days ago, on the receipt clearly the number reflected is mine, but she said that it wasn't and there were three possible reflected cards with which the dress was bought and mine wasn't. She gave me a card number that I didn't recognize at all but is the card used for the purchase, so she put the credit on my mother's TJ Maxx card (she was with me) and see if it was the card that reflected the dress purchase. I have no idea why she did it. She simply had to adjust the credit for the dress I was going to return for the new one I wanted to buy and I paid the difference or put the credit on a gift card for pay for the dress but she was so spoiled that she placed the credit where she preferred. I didn't understand the process she did, it never happened to me. If I wanted the credit and I didn't have the card or the receipt with me, they should have offered me a gift card for me to use later. It's my money and they have to find a way to give me credit for the return. She doesn't like her work, she was incompetent for not asking for help or she was trying to give me a bad moment. This Marshall's is in Puerto Rico.