Posted by Anonymous
Bought Whole Foods vegan hearty lentil soup and there at least 7 small pebbles in the soup. I was ver fortunate not to crack a tooth! I then threw it out. Apparently they are not straining their lentils?!?
Whole Foods Returns and Refunds
Please find details regarding the return and refund policies for Whole Foods below. We encourage you to leave a comment regarding your experience requesting a return or refund from Whole Foods so others can benefit from what you learned.Whole Foods Return Policy
If you are unsatisfied with a Private Label product due to unusual taste or consistency, please return it to your local Whole Foods Market for a full refund or exchange.
See what others are saying about Whole Foods returns, refunds and exchanges
28
Mar
19
Mar
08
Jan
Posted by Anonymous
Whole Foods SOUTHGLENN keeps messing up a weekly ongoing seafood order. Instead of correcting themselves, they steal money from a disabled woman who can't go to the store herself and just says " go somewhere else." The most rude, unfriendly, unprofessional and discriminatory Whole Foods. They are going to tank when they treat long standing customers as if they are doing them a favor by terrible service. Beware of this store. No professionalism in management and some people don't take pride in their work. But sure expect you to lose your money and waste your time.
19
Nov
Posted by Anonymous
I purchased the wrong hair color. I never used it and attempted to EXCHANGE it for the correct color. Without a receipt, no go...not even an exchange? I suppose I could have had them do credit card look up receipt, but I was so annoyed by the tone and rudeness of 2 employees there that I just walked out. This was in Los Gatos. I should have just left the color with them since I will never use it and can't exchange it.
23
Aug
Posted by anonymous
Some of us are unable to shop in person due to the pandemic situation and the fact that a family member is at very high risk for Covid complications. Because of that, we have to rely on grocery delivery and pickup from stores such as Whole Foods. We've been sent countless items that are either completely wrong - even though we specified NO substitutes on the order form - or we are given expired/rotten produce or perishable items that are within a day or two of expiration.
Whole Foods won't help and tells you to contact Amazon even though the items came from their store and they are owned by Amazon. Amazon's online return bot is useless. You can no longer simply click on a few tabs to get a refund started. You now have to click on "contact us" every single time and speak with a customer service rep through chat, which is time consuming and doesn't always result in the situation being resolved satisfactorily.
17
Aug
Posted by Traleana
Bought a chocolate cream pie at whole foods yesterday for 15$ needless to say I had high hopes for this pie, but after cutting into it and taking a bite I realized that there was something off about it. Had my mother try and and we agreed it was bad. Not just bad, but it was off. Whole foods will not refund my money for the pie, and shuffled me around on the phone before finally hanging up on me. I can't afford to pay 15$ for a pie that I am going to throw away! And have never had anything so discusting come from whole foods bakery. Buyer beware.
29
Jul
Posted by Hope
Groceries are so expensive, especially at Whole Foods. The reason I shop there has been because of the quality of the products and produce. I spend several hundred dollars every month. I tried a new almond milk yogurt for 5.99. When we tasted it, with weeks prior to the expiration date, it was bad. Had to throw it away. Without the ability to return it or get a credit to use toward my next week's groceries is absurd. I will be looking for a new grocery store chain that is more customer oriented and friendly.
19
Jul
Posted by Anonymous
Requested exchange for pair of reading glasses this morning at Dallas, Tx. store at Preston Forest. Immediately upon my request, the lady said, "Ill do it this time, but don't ever ask again." I told her that I totally understood their policy for food items, but not for the sunglasses. She was one of the most rude clerks/service person I have ever encountered. How dare her try to intimidate me? I had other items in mind....but calmly parked my cart, exchanged my readers and left. I would have considered myself a good customer for them, having spent $230.00 just two days ago. It's store help like this woman that hurts businesses. Believe me, I will not be back in the Preston Forest Whole Foods Store.
10
Jul
Posted by Wholefoodssucks
Whole foods has become predatory since the pandemic, knowing they can easily unload expired and unsaleable products to the home delivery customers. I can't count how many times I've revived moldy, mushy, bruised, inedible vegetables. They replace less expensive items with more expensive ones, even though they are in stock. The meat quality can often be questionable, especially when it comes to seafood. And now that they've done away with the return policy, it's even harder to get a refund when they intentionally screwed you. Whole foods says to contact Amazon, Amazon says to contact whole foods and neither of them replies to emails. It's great.
12
Apr
Posted by WholeFoodsNoReturn
I understand about Covid and not accepting returns on most goods but when they sell you $35 worth of bad lump crab meat and won't even give you credit to use again in the store, it is disgraceful. I am a loyal customer but no longer. This was at Whole Foods in Buckhead Georgia. I purchased it a couple of days ago for Easter from their seafood department. I opened it to serve a couple of days ago and it was bad. I brought it back in a full container with the price and date marked on the bag of when it was sold. Keisha was the manager who said she couldnt do anything. So if your product is of bad quality then you won't get any money back. Do not make large purchase items here!
03
Jan
Posted by Anonymous
I received a Whole Foods brand diffuser as a Christmas present. It was defective. When I attempted to return it today, I was told that anything coming from the Whole Body department had to have a receipt to be taken back. As this was a gift, I did not have receipt. I do not understand this policy since the diffuser is a Whole Foods brand. It could not have been bought at Walmart, etc.
26
Jun
Posted by chensan
I had a humiliating return and customer service experience at a Whole Foods 365 store near Los Feliz area in Los Angeles this morning! I purchased the wrrong chicken package yesterday and was is the process of returning it with the original receipt. , A man name Willis who works in the store came by to the cashier and told me that they will not accept my return since I have done 'too many returns'!
The fact is I was visiting the area and had never return anything at that store. I' am clearly aware of Jeff Bezos Customer-Centric policy thus was shocked to be treated such a rude way. The only thing I can put together is that I am Asian and the man is racial profiling me! I told him I will vote with my feet and never shop there again. I did not receive any apology! I'm repotting this incidence and demand changes and training to be made at this store as soon as possible!
31
May
05
Nov
02
Feb
Posted by LG
Return policy without receipt is ridiculous especially for whole body care. It doesn't make sense that product cannot be returned without receipt even though its un open and able to bring transaction as proof. Given, in this age most of the stores give store credit in this situation. Anyway, will buy thru buy this type of items with competitor store rather than whole foods due to this policy. And stop all other purchases from here as well.
Good bye
Former Long time wholefoods customer.
16
Sep
24
Jul
Posted by Gd
Return policy without receipt is ridiculous especially for whole body care. It doesn't make sense that product cannot be returned without receipt even though its un open and able to bring transaction as proof. Given, in this age most of the stores give store credit in this situation. Logically it does not make sense that unopened body care can be returned with receipt but not without receipt. Anyway, would prefer to buy this type of items with competitor store rather than whole foods due to this stingent policy.
Regards
Long time wholefoods customer
27