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Some of us are unable to shop in person due to the pandemic situation and the fact that a family member is at very high risk for Covid complications. Because of that, we have to rely on grocery delivery and pickup from stores such as Whole Foods. We've been sent countless items that are either completely wrong - even though we specified NO substitutes on the order form - or we are given expired/rotten produce or perishable items that are within a day or two of expiration. <br /> <br /> Whole Foods won't help and tells you to contact Amazon even though the items came from their store and they are owned by Amazon. Amazon's online return bot is useless. You can no longer simply click on a few tabs to get a refund started. You now have to click on &quot;contact us&quot; every single time and speak with a customer service rep through chat, which is time consuming and doesn't always result in the situation being resolved satisfactorily.