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Requested exchange for pair of reading glasses this morning at Dallas, Tx. store at Preston Forest. Immediately upon my request, the lady said, "Ill do it this time, but don't ever ask again." I told her that I totally understood their policy for food items, but not for the sunglasses. She was one of the most rude clerks/service person I have ever encountered. How dare her try to intimidate me? I had other items in mind....but calmly parked my cart, exchanged my readers and left. I would have considered myself a good customer for them, having spent $230.00 just two days ago. It's store help like this woman that hurts businesses. Believe me, I will not be back in the Preston Forest Whole Foods Store.