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I purchased the wrong hair color. I never used it and attempted to EXCHANGE it for the correct color. Without a receipt, no go...not even an exchange? I suppose I could have had them do credit card look up receipt, but I was so annoyed by the tone and rudeness of 2 employees there that I just walked out. This was in Los Gatos. I should have just left the color with them since I will never use it and can't exchange it.