World Market Returns and Refunds

Please find details regarding the return and refund policies for World Market below. We encourage you to leave a comment regarding your experience requesting a return or refund from World Market so others can benefit from what you learned.

World Market Return Policy

View complete World Market Return Policy
Returning Items with a Receipt

  • Within 60-days of purchase, an item may be returned by mail if it is in original condition.
  • Returns may also be returned to World Market Stores.
  • Refunds will be issued in the form of original payment, cash for cash, etc.
  • Gift returns will be issued a store credit unless it is the original purchaser.
  • Any returns to the World Market stores after the 60-day purchase period will be issued a store credit.
  • Mail returns after the 60-day purchase period will be handled by contacting World Market customer service representatives.

Returning Items Without a Receipt

  • Orders returned by mail must include a name, order number and address, or they cannot be processed.
  • A store credit of the lowest selling price within the last 90-days will be issued for merchandise in its original condition. Exceptions to the store credit without a receipt include: Bedding, jewelry and accessories, window coverings, framed art, knobs and hooks, shower curtains and slip covers.

Return Exceptions

  • 'Online Only' items cannot be returned to a World Market store. The details for returns are printed out with an order. The customer must ship the order (prepaid and insured) to World Market returns department.
  • World Market customer care will work to refund all shipping expenses on returns with manufacturers defects or shipping errors. Non-refundable shipping charges apply to all other returns.
  • Unless an item is damaged or defective, gift-wrapping fees are non-refundable.
  • Gift cards cannot be returned.
  • World Market retail store purchases cannot be returned by mail. They must be returned to the store.

See what others are saying about World Market returns, refunds and exchanges

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07
Nov

Posted by Anonymous


on 11/7/22 at 10:55AM

I have a world market store near so asked my husband to take my return there. I am physically unable so appreciate his help. Got a call from him from the WM store. The customer service desk wanted to know what credit card I had used to make the purchase. Why? They had all the paperwork. Long story short. The package came home and will be sent back via the shipping method originally used. In the future, I will be very careful not to buy anything from WM that I might need to return!

15
May

Posted by Anonymous


on 5/15/20 at 1:33PM

Terrible customer care. Cannot get through by phone and don't get a reply via email. Won't order online from World Market again

08
May

Posted by Waste of Time


on 5/8/20 at 11:00AM

Don't mail order from World Market, they're the worst. After order is submitted, it's not allowed to be cancelled even if their shipping is delayed for weeks. Then they deliver a table with large and unsightly manufacturing defects, but you're unable to reach customer service either on their toll-free phone or online.

22
Feb

Posted by So frustrating


on 2/22/20 at 7:57PM

So frustrating and so annoying as much as I love shopping at World Market I received a woven basket as a gift on feb 14th. Individual paid cash tried to take the basket back it didn't work for my decor and I did not have a receipt not trying to get a refund. Mind that just store credit and the lady that helped me stated they would issue me a "store credit" then the manager came and said I can only give you $0 that's what it's coming up in our system when they clearly have the item in stock purchased at 39.99. I will call corporate on Monday this is horrible customer service!
Never experienced this at any other retail store ever!

30
Jun

Posted by DeeDee


on 6/30/19 at 9:19AM

Took Tilting outdoor umbrella frame and pole to store for refund.
Person at counter could not get SKU number to take and told me to return by mail.
Then told me to call Customer Service to get address and shipping label.
Called Customer Service and was told there was no reason the store would not issue the refund because
the SKU number was correct.
They told me they would email me a FedEx shipping label but that was 4 days ago and I still have not received.
I am on hold and no one is answering Customer Service for me to inquire about the shipping label and to get the address so I can return.
Very frustrating. Will never order anything on line from World Market EVER again nor will I go back into their store just because of the treatment I have received over this one item.

02
Jun

Posted by Bill


on 6/2/19 at 10:59AM

One buffet was shipped in and one of its metal leg was dammaged. Two guys run away even before I found out. I did not bother to call the store and thought will not buy anything again from it.

25
Nov

Posted by Tduff


on 11/25/18 at 5:26AM

Spent over $400 online for two bar stools. One came damaged. I have tried for over a week to get someone to call me back to schedule a pick up to get a refund. The customer service is horrible . I've called about 30 times and my situation is still the same. I'm stuck with a $400 charge on my credit card and damaged merchandise . Do not shop at this place, they rip you off.

10
Nov

Posted by Jess


on 11/10/18 at 1:36PM

Tried to return towels bought the day before with original receipt and tags. Did not have credit card used to purchase on hand, so they refused to accept return, even for store credit.

19
Oct

Posted by Disappointed in AZ


on 10/19/18 at 6:17AM

I bought two dresses and decided to return them past the 60 days. I had original receipt but no tags on the clothing. Clothes were not worn only tried on at home but when I went to the store to return them the clerk stated they were not able to help me with the return. Because the tags were missing. I disagreed with her because no where on the receipt does it state the clothing must have tags attached. I had the receipt and she still refused. Is that correct?

09
Aug

Posted by Confused Consumer


on 8/9/18 at 12:16AM

We bought 10 bottles of wine but we find better wine right next door at Total Wine.
We went back to world market to return these bottles within 1/2 hour but the casher refused to refund it and called the manager. The manager told us that it is California law not to accept wine to return. Is it true? Other stores accept returns like Costco and Walmart but not World Market???

13
Sep

Posted by Jf


on 9/13/16 at 2:19PM

The store died any allow returns on framed art?! Really? Like it's used up or what? Does y s tone ever take art home to look at it and decide its nit the right item? Zero refunds or store credit according to my store. That's a deal beaker for me. Poor poor service

Contact Information

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