Posted by Jahi
It says here that I can reach u guys 24/7,however I called at 10:13pm and no one was available. My question is that I have too tone boots that I've worn, is it possible to return for a new pair of they're worn?
Timberland Returns and Refunds
Please find details regarding the return and refund policies for Timberland below. We encourage you to leave a comment regarding your experience requesting a return or refund from Timberland so others can benefit from what you learned.Timberland Return Policy
Timberland.com stands behind every one of its products and always makes customer satisfaction its first priority.. This is why customers are able to return any merchandise purchased online within 60 days of shipment for size, fit or style reasons provided that it hasn’t been washed, worn or damaged. Timberland even provides a pre-paid shipping label on its website to ensure that returns are completely free.
Timberland can also issue refunds for products that are damaged during shipping or prove to be defective. Customers must contact Timberland’s customer service team within 10 days of the shipment with the order, item and tracking numbers to receive a refund or a replacement. Defective merchandise is covered under Timberland’s warranty and can be replaced even after the usual 60-day return period. Timberland’s customer service team can be reached 24 hours a day at 888-802-9947.
Nearly all Timberland merchandise can be returned, but there are some exceptions. Sales on gift cards, gift certificates and final clearance items are considered final, as are custom footwear orders. Timberland is also not responsible for the cost of returning products from outside of the United States or its territories.
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