Posted by [email protected]
I returned item with receipt on 12/27/23. Clearly stated it would be credited to my VISA card. Ross shows charge but does not show credit to my card.
Ross Returns and Refunds
Please find details regarding the return and refund policies for Ross below. We encourage you to leave a comment regarding your experience requesting a return or refund from Ross so others can benefit from what you learned.Ross Return Policy
Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund.
The refund verification system will accept a limited amount of refunds for merchandise that is not accompanied by a receipt, but those refunds will only be issued in the form of store credit. The same thing applies to items that have a receipt that is older than 30 days.
Items that have been used, worn, washed or damaged in any way will not be eligible for a refund or an exchange. If items have been paid for with a check, Ross requires that the consumer wait five days for the check to clear before a refund will be issued.
See what others are saying about Ross returns, refunds and exchanges
29
Dec
07
Oct
03
Aug
Posted by Anonymous
Ross has the WORST return policy. I find it extremely unfair that they are literally ripping off customers who pay for their items. How are you going to deny me an exchange when all of the tags are attached to a gift item? Mind you the clothing had various areas of discoloration on them which is why I did not use or want the set. The associate who did my return was so rude and did not even tell me my refund amount until after she already processed it. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. If the money is going to be used in the store, why aren't we granted the same amount? I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!!
20
Jul
Posted by Laressa
I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. I really feel like the manager just did not want to take the time out she was very unfriendly. The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use.
24
Apr
Posted by Anonymous
Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something
16
Apr
30
Jan
Posted by Rocco Renee
First of all...its quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personality...then if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills location...numbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. Even tho I was w step below mgt. I was hired I as being a mgr with my resume the way it was and all of my references. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"...I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". Any relationship counselor will tell u that. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. The fox chapel in pgh pa is also doing a GREAT job. Shes been there for years and that entire strip mall is INSANELY HARD TO KEEP AFLOAT. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". Did anyone notice Ross's prices were getting hire than Macy's clearance items now? Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. Some retailers just "let them walk out". So why even put up tv video surveillance? TO WATCH ROSS EMPLOYEES THAT IS WHY. If that entire company took just one pg from Macy's handbook...they're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. U get what u pay for...was the very last two companies ( not one being rose obviously) the ONLY PPL WHO BELIEVE THIS??? THINK ABOUT IT PPL. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. If u guys keep "fixing what was good...nobody is gonna shop your store anymore. Tj max&Marshall's will be around. And it's in a more lively area too. It's not rocket science.
30
Dec
Posted by Anonymous
I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. So, I wanted to exchange but cashier didn't let me. Obviously it doesn't have price tag but some other tag.
I was little surprised. Please let me know what can I do to get exchange or get store credits. Thank you.
29
Dec
Posted by Vera
I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). I was argue with cashier and I asked her if that's new rule, she said that is not new rule. It's ridiculous because I didn't see on the back of receipt that can't return to other store. Cashier needs to learn more about return policy of Ross.
18
Dec
Posted by Glockadina
I've returned with a receipt tags on within 24 hrs of the 30 days. I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. IM SO DISGUSTED with how they WAD your clothes when you buy them like their garbage anyhow when wading them and cramming into the bag when you purchase to they only think you're stealing and don't care a damn thing once they have gotten your money!
11
Nov
Posted by Ladonna
I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. I couldn't find the receipt. honestly I have so many it was just more of a hassle as I just wanted to exchange for something that fit but the woman working informed me that if I didn't have a receipt they would have to send me a check if it was over $50 which it was not so I didn't see a problem then she looked at me and said that without a receipt they would have to mark the price of everything down and would be refunding me the sale price so I was still okay thinking they would knock a couple dollars off of the original price but as she started ringing items for the refund price she informed me that I paid $20 dollars originally and she would be refunding me $.49 cents what in the world part of a return policy is that. I was honestly insulted. I tried to overlook the attitude she had from the start. I shop at ross often and spend way too much money to be insulted like this and will not be shopping here again! I'll take my business somewhere I feel welcome and appreciated as a customer thanks.
25
Aug
Posted by Ty1
I actually am a retail associate at Ross. Yes you can return items without a receipt aslong as your not an associate. Associates returns must be done with a receipt. You dont need a tag either but you will need your Id for all returns. Remember any broken or damaged items can't be returned. We do have a 30 day limit but i harldy ever seen that policy enforced at my location. So just keep these things in mind. Hope this helped
20
Aug
Posted by Dianne Short
I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? I don't care about the $1.11 necessarily, however if it was much more than that I probably would. does Ross not give change back on vouchers?
16
Jul
15
Jun
02
May
Posted by Wlc
I had same issue returning an item. I bought jeans for $30 and returned after 30 days without a receipt. I knew I would only get store credit. I had all tags on the pants I was told without a receipt I get .49 back. I requested a manager and he was the manager. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? He stated on the back of the receipt. Well I found another receipt and read it 3 times. It states no such thing. I have spent a lot of money in Ross and in different states. NEVER WILL ENTER THE STORE AGAIN
15
Apr
31
Mar
24
Nov
Posted by Loyalcustomergone
I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. I tried to returned the items on 11/23/20, because myself nor my daughter could wear them. Tags still attached. But before i tried to returned them she wanted me to purchase my other items first. Which i spent $250+. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. I replied yes, she immediately caught an attitude!! She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. She got even ruder and mad. Another associate came over to assist her. The 2nd associate told the first one to leave and she took over. The associate that came over to help was rude as well. I tried to hold a conversation and she got ruder. She was sighing and making faces etc. She then put ALL of the merchandise in ONE big bag!! Picture frames, shoes, etc. Bag was extremely heavy. When it was time to do my return she told me she couldn't return it. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. The cashier ask her to explain why i couldn't return. (Mgr was rude & had attuitde as well. She said its over 30 days. I said please explain to me how you count your 30days. She explained that October has 31 days. I said ok, but your not going to refund me over 1 day. She replied the system wont let her. I know that was not true. Its called override etc. At that time i told her i was going to return everything that i had just purchased. Manager and associate both said "do what you gotta do." At this point im upset and decided to leave the store. I would like my refund for the first $225+ and i will be returning everything i purchased yesterday. I will never shop in this store again. I spend a lot of money in this store to receive attitude, disrespect and rudeness. At the end of the day the Manager nor her team cared. Wrong move. I will be notifying all Social Media of the stores attitude etc
23
Nov
Posted by Amanda
I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. I had the receipt as well but the store manager said that I cannot return them as they are worn. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. She was extremely rude and argued that I wore them. I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. She was extremely rude and I left store in extreme disappointment.
23
Oct
Posted by Moonsgoodvibes
I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. I can't get ahold of anyone. Who do I contact about this issue.?
15
Oct
Posted by Xenia
Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle... A water kettle.
The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store.
If I need anything Related to housewares I will shop at bed bath and beyond I Macy's
14
Oct
Posted by Skydiver
Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. What is going on. I have returned items before, with the receipts, and have had no problems. I was really disappointed in the managements way of rudely handling this.
25
Aug
20
May
Posted by [email protected]
I have purchased a pair of white boots from Ross's. They were not work an unknown to me, I just read on line what I am suppose to do with the return. It says nothing seven days. I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. I have been holding to these with receipt waiting for them in Dubois PA to open back up. I have these and receipt also like I mentioned. I am not "computer literate" so if I don't do this correctly please direct me on what to do. Thank you.
07
May
Posted by me#too
I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. I tried to explain that it is against the law in ohio to sell defected items. Plan on reporting Roses to consumers board. Just BAD business !
04
Apr
Posted by CatDiva65
I bought a pair of sandals and they seemed to fit fine but the security tag was on so I couldn't actually walk to check the fit. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. Am I going to be able to return or exchange them if it's more than 30 days due to temporary store closures?
09
Nov
Posted by Anonymous
Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me
01
Nov
Posted by Sad panda
I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted
22
Aug
Posted by Dee
Was returning items to Ross in Midlothian, TX, that I purchased last week. Had my receipt and tags on my unworn merchandise. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. The bar code for scanning the receipt is what was fading. I said Ross policy requires me to have my receipt and tags so someone was going to refund me.(she has not even tried yet). She then asked me if I understood what she was saying ( as if I was stupid). She then tried to enter the number and gave me grief as to what was on the receipt. Another cashier came up and handled the long line. She then asked for my receipt. It took her two minutes to get my receipt number. She made up in customer service what this manager did not have. I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. No customer should be treated in this manner. This lady needs some training on how to treat customers.
30
Jul
Posted by Upset person
I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. They were bought at Ross, when I went to return them they said I couldn't return them without a receipt. I said other stores let you do this especially when its a gift. They said no, unless I have a store receipt or proof that they were bought there at the store. A way would be to look at the surveillance cameras she said!
29
Jul
Posted by Ttwinsupra
I tried to return shirt my mom got me she for sure paid $12 for it the tag was still there... when I went to return they offered me $0.16... yes no joke 16cents!! Are you kidding me??? No way you ever sold this shirt for 16 cents! What a scam horrible service. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. Much better deals there. Ross=overpriced, 2nds, horrible service and dirty unorganized stores... never again. What a RIP off
08
Jul
Posted by MakeEnough-NoNeed2Steal
Bought a shirt I didnt realized was stained. The cashier demanded the tag that came on it and didnt even look at my recite. Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. Tags only need to be on swimwear not t shirts. She never looked at my recite. Ross has very well trained minimum wage robots. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last.
05
Jul
Posted by Y
Ridiculous. I bought something from Ross and it didn't fit... unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. When I returned, I immediately went to return with my receipt. They said I was over by 5 days and did not want to refund. Are you kidding me. 5 days and I had a receipt. Tell you what Ross, you can keep you your disorganized stores, mediocre personnel, and merchandise. Other stores with very competitive prices that don't give you a hassle for 5 days.
19
Jun
Posted by Dee
I been buying tennis shoes from Ross for about 9 years I never had to take anything back. I'm without a car so I go thru shoes fast. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. I walked back home with shoes no one can wear amd out of $49. It was like I walked 2 miles just to give them $49. I'm done. I will never shop there again nor recommend them to anyone base on there return policy. I couldn't afford to buy anther pair. I'm so hurt and sad by this!
19
Jun
Posted by Silves
Could not return summer items given as gift. Did not want give to know.
Although I saw the 14.99 shorts, mine came up as clearance to .49. Now, I have never seen a pair of women's short that cheap. My 14.99 capris did not show in the system. No receipt as they were gifts. Yet, all tags on items and they had no damage. I should have been allowed to exchange at face value.
09
Jun
Posted by Disgusted
Went to return a pair of shoes without a receipt. They asked for my DL and then told me the refund would be store credit without the receipt. I said no problem. Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. They said my shoes were part of a different shipment and were now marked down. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. I called BS and made them hive me the full refund. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. I go back to shopping and when I check out, it's with one of the people that helped with my return. She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. I dealt with three employees, one of which was the manager. All rude!
23
May
Posted by Local
The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. Anyway, they told me they could not take back liquids. I had my receipt also! Needless to say I threw it away and wasted my money!
The customer service in this store is so bad and there is usually only one person running a register!! This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game.
I love to shop for my pets and home goods in this store but that maybe the last time I go to this store.
I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair.
22
May
Posted by Quandry
In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. He told me next time to just hold it up to my ear. DUH... I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. They were gorgeous and if they looked good "ON" me, I would have kept them. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. BTW, I was purchasing another pair of earrings at this same time...basically an exchange :(
03
May
Posted by Cynthia
Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. I bought a blouse with cash. Returned it in bag with all tags and the receipt same day . . . Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! At TJ Maxx when you return for another size they just wave you through. You grab what you need and give them the one that didnt fit and you are out the door. No need to present ID or a receipt or sign anything. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. I am DONE with Ross!
23
Jan
Posted by Anonymous
On the 21st of January I went to return a shirt for 5.00 dollas to get a store credit as I did not have the receipt. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. The 1-800 number was to customer service. They also advised me that my drivers license has been blocked do to returns without a receipt. I asked how many I had and what was the dollar amount. I had 3 at that time for a total of 41.00 dollars. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. So customers that take advantage or try to beat the system ya stick it to them. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. So next time when you feel like going to Ross and the doors don't open, well...it is because of my crazy antics trying to put a multi million dollar business in the ground. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. Just a suggestion to help out. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. Yes,all that without a receipt, it is just a matter of time. I'm very sorry,so ashamed.
27
Dec
Posted by Debbie
My mom returned a gift without a receipt. It was purchased on 12/24 and returned on 12/26. There was no change in price on any of the other like items in the store but they would only refund half the value. Is this a new policy for Ross? If so, I'm done - no more of my business and I'm sure I spend several thousand a year there. By the way, my mom is 84. I feel like they took advantage of her.
26
Dec
23
Nov
Posted by Love big and tall large sized sh
To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. I took them to the store thinking I could just exchange them and the cashier said we have a new company preturn olicy. We no longer can do exchanges on name brand items. What??? She then tells me to try to sell them on let go. I told her majority of the items you care is name brand though. I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. Ross can you please help me out?
16
Nov
17
Oct
Posted by Krystalspets1
I bought a pair of sandals and did not try them on u til I got home. I went back the following day with the receipt. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. I said ok and handed over. It was credited back to my card. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. Now I'm angry why did she lie to me.
04
Oct
Posted by Firstcomplaint
Never had an issue with hundreds of products bought at Ross till today.
Wife bought a pair of shoes at Ross over 9 months ago. We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. Went to Ross for an exchange. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. This is silly. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues.
If quality of a product is the issue, Ross should honor their exchange policy for a full refund. Pure shenanigans.
30
Sep
Posted by Paty
I'm the shopper who hates to try clothes on in a store. Purchased jeans and a couple of tops from Ross, Lufkin, Texas. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. So why do they have this policy? I honestly think they should revise their policy. I don't see what the difference is and what having an ID will prove. Anyway I'll definitely choose a better experience with Burlington next time. I'm done with Ross.
10
Aug
07
Aug
14
Jul
Posted by LadyJ77
For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. Companies use this information when issuing store credit cards to access the risk. You can request the information this database has on you just like you would your credit report.
08
Jul
Posted by Anonymous
Went to Ross at the Kendall and US1, Miami, Fl. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Their explanation was that it was their policy, just like that! (ridiculous & unnecessary).
They told me that I had to wait 48 hours, so that no identification would be asked?
Nonsense!!!!! I am done with Ross...
07
Jul
05
Jul
Posted by Lee Lee
Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. What everyone needs to do is contact Ross corporate office and let them know about the experience you have had with their stores. They will get the message and trust me things will change. They are not wanting to see a boycott on their stores.
28
Jun
12
May
Posted by Star
I recently visited a Ross in Deptford NJ. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. She balles up the gown in the same bag as the shoes. When I mentioned it to the cashier she said, " I dont have time to fold clothes". So I took the gown and and what happens, it was STUCK TO THE SHOE. I told the cashier it better not be damaged BC IT IS A GOWN! Who trained these disrespectful, unproffessional "employees"? I will be returning everything else I bought, I just needed to leave before I lost my temper!!!
25
Apr
Posted by Mando
Really the worst experience ever! employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! they can just repeat "ask ross top management for an explanation",
When it comes to clothes it's super messy and you can't even get different size for any peace!
Some types of refunds are not accepted!
goodwill is a little bit better.
21
Apr
17
Apr
Posted by Mona
I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. I have been to Marshals, TJMaxx and all other stores and none have such policy. Ross is the only one which does not return and have rude, disrespectful employees. That is why, I decided not to shop from them.
20
Mar
Posted by LFA
Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back
09
Mar
Posted by Ur managers need to put a smile
Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door.
08
Mar
21
Feb
Posted by Anonymous
Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. Someone put it in our cart while I was in the fitting room and we payed for it. So, in Ross we just came to a cashier and explain what the problem was. We had a receipt, all item's tags and ID. The cashier took the item without any questions and made the return. When we came home the money was already in the card! If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return!
31
Jan
30
Jan
Posted by Ms.
I returned 2 gift items to Ross Stonecrest Store on Jan.4th 2018, I did not have the receipts. The manager gave me a store credit for the lowest price item, but the other item I was told would be $20.00 less than the price on the item. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99.
12
Jan
Posted by Disgusted by uneducated nasty pe
I have no problem with Ross other than their policy to rush you out the door. The company gives the Walter treatment "Get Your Sh*t and Get Out!" You do not even have your receipt and they are already screaming "Next!" It's like "Thanks for your money, now f*ck off!"
People will pay more for an item if there is better customer service. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. Also why Marshall's makes more money than Ross.
I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. Why? I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. You should have no problem if the rreturned item is still new.
If you feel the need to wear the item before returning it, try posting it on Craigslist to see how many people will give you that same amount for it used. NO ONE! If you are debating an item, leave it. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. NO Businness Ever should be taking back used items! Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day.
02
Jan
30
Dec
Posted by literally the rudest I have ever
Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. I walked over to the counter where a woman named Stacy was working. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take
the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. I was just hoping to get through it without her making a scene where there wasn't one....(have seen this type before).
So I pulled out my receipt and she began returning until she came to an item with all tickets attached except one and she said
I am not about to look up the items on this long receipt. Come back tomorrow and the manager can do it. Then she proceeded to
slap my items down and push them away so the next customer could be helped. I said what??? you don't want to look up the items one the receipt??? Isn't that your job? She then threw the items at me and knocked over a suitcase I was returning and said
the customer is always unhappy when they don't get their way!
Enough said. This woman will be fired and I will do whatever it takes to make this happen.
28
Dec
Posted by No impressed shopper
My son just bought some Guess men's cologne and opened it in the store. He never left the store with it. He doesn't like the smell so we asked if he could get a refund. The saless person said No they don't refund cologne. I was like wow he never even left the store, but because he opened it its non refundable. This is just not right. I could understand if he had left the store, but he didn't. Now he's out $21.00.
28
Dec
Posted by Eniwhoo
Ross is the only store I ever have problems with returns. Why can they not do the same thing as Burlington? They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. I'm one of those people hold on the receipts forever and of course the ones I always seem to lose or misplace are Ross. I always plan on a store credit when I return items.
22
Dec
21
Dec
Posted by Anonymous
Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. I do not want store credit I want my actual money back! I have the transaction in my bank account and just want my money back! What can I do? To just get my money back?!
15
Dec
Posted by UNHAPPY NEVER STOP HERE AGAIN
WARNING never buy a gift for anyone at Ross -- went to return a bag, forgot the receipt, as I brought it on a credit card only a few weeks ago... THEY WILL NOT RETURN, CREDIT OR EVEN OFFERED ME A GIFT CARD...
SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money... plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards...
15
Dec
Posted by Sinner with faith
@ get.real
Ross Dress return policies are a little harsh I'll admit but they obviously intend to give security to the business for good reasons. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example... as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want.
Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout..
You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit..
By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? Our info isn't that private anymore )
I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt..
14
Dec
06
Dec
Posted by Ruthv
I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued....wjat does that mean. I paid with my debit card I should have my money asap like the first transaction
05
Dec
04
Dec
Posted by SimplyEconomics
WOW! Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? You can't just buy something to use one time and return it later because that's called a rental. If Ross offered clothing rentals you'd have no problem, but it doesn't. A purchase is a purchase! If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid.
Returns at Ross are super easy if you stick to their company policies. I've returned tons of stuff with no issues. From toys to clothes to home goods to electronics. Their policies are clearly stated on the back of their receipts. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. It's not impractical for Ross to require receipts for certain purchases.
If you want to rent something find a different store to shop at. Ross doesn't offer rentals. When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. Ross is already so far marked down that it simply can't afford to allow you to "rent" anything. If you don't like it then shop somewhere else.
30
Nov
Posted by Another Ross Employee
I am another Ross employee that explain some issues stated here.
1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. If you do not have the tags, it may be hard for us the verify the item on the receipt. If you try to return it without the receipt, the product will no longer be in our system because the product is too old.
2. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). The reason for this is because sometimes on some products the product description is not always accurate on the product. This is something that the employees in Ross stores have no control over, it is sent to us like that.
3. Credit card/debit card refunds depend on your bank. It can take up to five business days.
4. If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. This is not as an insult to anyone, it's just company policy. If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.)
5. If the dress looks obviously used and worn, we will not take the item back. We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. We can't take back a dress after you've had your fun with it because we can't sell it again. In terms of business, the company would lose money if we operated that way and the company would soon fall. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment.
6. ANY item you return, it is important to always keep track of your receipt and the price tag. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. If you try to return an item without the tag but with a receipt, then we have to check the description. If the description is clear and it's obviously that product, then we will return it. If not, we will need to see a replica of that item from within our store.
7. The lines can be long. If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. Some stores are a bit different, but most are pretty fair about it.
8. We do not give you cash back for debit card returns. The exception to this is if you pay with a check. You will get back how you paid for it originally (Given you have the receipt and tags in original condition). We have no say over this process.
9. If you have two cards that are linked to the same account, you can return it using the other card that is linked.
10. @Deanna James; You have to get it back how you paid for it. You paid using a debit card, so it has to go back onto the debit card. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles.
11. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. That way, the tag is still attached and we cannot deny return if it's in original condition.
12. If you try to return something without the receipt, we will need an I.D. (This is to prevent theft and fraud.) You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. Keeping your receipt secures the amount you will get back even if it's over 30 days. If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. This is why it is suggested you bring your items back ASAP for a return.
13. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. They are separate companies operated by different people with different policies. You will only get angrier if you continue to rely on that.
14. Store credit never expires, and you can use it at ANY ross, regardless of state.
15. If you lose your store credit, we cannot give you more store credit to replace what you lost. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe.
16. You can exchange your returns for anything in the store, even if it's not the same type of product. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. :)
17. Don't get mad at Ross employees over the policy. As i've stated before, we don't have control over that, it's a corporate thing. All we can do in store is carry out Ross procedures. Being mean and nasty to Ross employees does not mean you will get what you expect either. Strangely enough, we are humans too that are on your side but are limited by policy.
Happy holidays, I hope this was helpful in answering some questions.
23
Nov
Posted by Emma
I am sorry to say that I have to disagree to this policy. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. So you wash it and find out you can't return it because you wore it then washed it. I think it would be better if we could return the items. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." Or something like that. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then what...oh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion.
17
Nov
12
Nov
Posted by Sabina
I was out of town and found I needed a light sweater to ware to a wedding. It was too cold to wear. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. I feel ripped off. This not common practice in all orher department stores. I have been a loyal Ross shopper for a very long time. I spend my hard earned money at Ross and to be treated rudely just because of a $20 sweater put a dislike for the store in McKinney. TX. 11.12.17
09
Nov
Posted by Lisa
My experience at Ross' in Catonsville, MD was terrible. I went in to the store right after work and selected two Bamboo Pillows. I stood on line for 10 minutes (with only two cashiers). It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" The one cashier, said I will take you next. I said what about me? I have been waiting 10 minutes and she just walked in. The people waiting behind me where not happy as well. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. I felt discriminated against and for good reason that I will not go into here. I put down my purchases and walked out of the store.
I am a working professional and this is not the first time I was treated with disrespect at this Ross'. I will never shop in this store again.
I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. The cashier that was working the return counter was too busy hanging up clothes.
You lost a good paying customer!
03
Nov
Posted by Mn
I had a really bad experience today in Ross on Limestone, Pflugerville ! The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!!
Up on the toy I had piece of the sticker of Ross but not all the price! The toy was unopened and even after the showing an other exactly the same toy but blue, she didn't accept and didn't refund me! She told me that is manager on duty and the things have to go on her way!!!
This is the most unprofessional and rude person I ever met! Now I know the reason all my neighbors do not want to visit that store! The terrible employee ever!!!!!
12
Oct
Posted by Jake
So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. I took out the cologne and it was so small. I went back inside not even 30minutes later and they said oh you opened the packaging so it's considered altered. Had i known this, i probably wouldnt have opened it. Manager said the employee at check out shouldve told me. If that was the case then i wouldve let it go. Manager could have easily taken it back. Being a manager of a corporate store i would try to help everyone out. Some managers at ross need to be a little more empathetic.
03
Oct
Posted by ninjakelster
I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? Plus they needed photo id with receipt? That's not ok bc didn't need to buy the items! But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! WHAT!!! Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher!
19
Aug
17
Aug
Posted by Ross Employee
As a Ross employee I'll clarify some of these incidents for you.
1: Asking for an ID. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+.
2: Price Ticket removal. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. Once removed it is up to the store's management whether or not they allow you to return the item.
3: Fragrances. Once again once you open the fragrance or perfume it is considered altered. Ross usually takes returns that have no defects and puts them back on the floor. So once it is opened we can't repackage it in its plastic sealing with the price tag on it if you remove it. Consider this when purchasing fragrance.
4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. Please keep this in mind next time your purchase with your debit or credit card. As well as checks.
Hope this was helpful.
19
Jul
Posted by James B
I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. I didn't try then on in the store and they were way too big. I brought the shirts back with all of the tags and the original receipt. I was told by wiman in returns that once you remove the tags they cannot take back. This is bs. Shorts weren't worn. I told her to smell them if she thinks im tryng to lie. She says "I know you didn't wear them but that's our policy".
23
Jun
16
Jun
Posted by Bob
i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. Never EVER pay with card in Ross, take cash to get a cash back. This is a fraud !! If it takes a second to take it should take a second to return.
13
Jun
12
Jun
08
Jun
08
Jun
Posted by SC
I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. When I finally tried on the dress at home the tag was missing. I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! Is that how it goes with their damaged items?
30
May
25
May
21
May
11
May
Posted by Nancy
Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. Also who cares if someone knows your divers license number, that os not sensitive information. The comments on here are ridiculous.
29
Apr
Posted by Mrs.Chambers
I went to the Ross in Ocala on the Blvd. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. I was told that I wasn't getting any no ey back since it took me a month to notice it. I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. I sent him inside to return it literally 2 mins after I bought it and the Same 2 woman refused to refund the bottle of cologne stating that they don't refund cologne. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!!
23
Apr
Posted by Worst customer service
To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. However the experience was terrible. They refused to return my item due to the descriptions on receipt and tag not matching. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. How can a cashier and manager tell me what I purchased. I did not purchase a floral pattern dress. My tag said rose fascia which is a color. The staff really needs more training and proper knowledge on customer service. I will never shop Ross or a dd discount again . They are sisterhood and have terrible service. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. It's my money and I have the right to return which ever item I am not pleased with. If it is such a big conflict why does Ross not correct the tags before selling their products.
20
Apr
Posted by Anonymous
Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. He said more than once - "What is required is a State or Federal ID and your ID is local". He added that he would accept the ID of her son who was with her. Frustrated, she walked away and I asked her - Do you have the receipt? She answered, "yes", I have the receipt and tags are on the dress. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. She expressed a desire to simply get a credit to buy another dress that would fit. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. I shared the information with the woman who went back to the manager who gave her the credit.
During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. I sincerely hope not!
20
Apr
Posted by Glam Mommy
Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. I made a purchase on 4/18 at Ross with my debit card. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. So for me it did not take long. I assume if a credit card was used maybe it would take longer?
19
Apr
13
Apr
Posted by Colin graham
I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear.
11
Apr
02
Apr
29
Mar
27
Mar
Posted by Kimmy
Today I bought a pretty cheap spring dress at Ross...went home ,which is a mile away ...tried it on and was too big...so 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! I felt like this was kind of intrusive.....it's just an 11 dollar dress and I had paid with credit card! I asked her why and she and the other employee didnt know why..... I've never had store ask for my drivers license ......
06
Mar
Posted by Kristina
Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . Only once did i sign. But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. Can i ask why or should i go back and lt the store know.
13
Feb
12
Feb
Posted by Ella
I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice
06
Feb
Posted by 90% of the time it's YOUR fault
I have been shopping at Ross since I was 18. I have made plenty of returns with no issues. I came here to see how long my refund will take to appear on my credit card. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Boo hoo~! I'm old so they need to listen to me or my child is out of state so they should give me more time. If the tags are off and you don't have your receipt your damn problem. Also, a lot of places ask for ID so that they can keep track of you. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. Don't shop at Ross if you don't like it! BETTER FOR ME! I'll get all the deals. You want cheap stuff but and you call them crooks but in reality its not. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!!
You guys are all so stupid and think you're entitled to everything. You guys need to reevaluate yourselves.
01
Feb
Posted by get.real
I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I paid $21.99 ($24.10 with tax) in cash. Due to reading unfavorable online reviews on Amazon, I decided to return it. It was in new, mint, as-sold-as condition with the receipt. I was not denied the return.
I was asked to give my driver's license to be entered into the computer. Again, the return wasn't denied. I asked the cashier and she said "the machine wanted it." The back of the receipt doesn't disclose this return process either, neither does their website. The cashier didn't know, or wouldn't tell me the reason for entering my private information. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it.
I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). Plus, it's an item that would be put back on the shelf and resold.
This is a very questionable practice that unlawfully collects private information on customers. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. I don't routinely return items either. Instead, I shop enough and keep 95% or more of the things I buy.
I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report".
I have contacted The Retail Equation and they said they don't work for Ross. I am waiting for Ross to return my email about what company does collect this info.
This has been a lesson learned to not shop at stores that are not trustworthy.
For your information, and again:
The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info.
26
Jan
Posted by Customerservice
I went 3 times to Ross to returned hyperdunk nike shoes. One I had the receipt for and the second pair I did not. The first time they told that the manager was in the stores in the mornings. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. It was a mess. Could not returned them. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. But will call someone smart enough to show the nike policy.
25
Jan
23
Jan
13
Jan
07
Jan
Posted by Anonymous
I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? The warranty is for a full 10 years, but I can't prove the pan isn't "out of warranty" without an approximate date. Can you help?
03
Jan
Posted by Deanna Janes
I'm very unhappy with the return/refund policy. I bought 3 dresses 2 weeks ago. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. That is absolutely absurd to me! I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. So at this point I still have the 3 dresses. And it appears I will have to have my husband return the dresses. I'm just hoping that someone can explain this policy to me.
26
Dec
Posted by Ximena Ortiz
I've visited the Ross store on Haskell at Lemmon Ave. in Dallas, TX. And it is by far the most horrible shopping experience I have ever endured. The cashiers are highly disrespectful and forget about them ever saying thank you. They yell at everyone on the line like we are cattle. They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money!
21
Dec
Posted by Anon
If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. That will help if necessary. Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. No Ross associate should dismiss you the way you've claimed to be dismissed. It happens more often than not and it's not a good reputation to give a store. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. Unfortunately, there are associates who mistreat customers, and this return was 100% mishandled.
10
Dec
Posted by Anonymous
I have been a Ross customer for close to 15 years. I visit A Ross store every week. I have spent thousands of dollars at various Ross stores. This past visit I encountered a rude and non professional employee. I had. Bought a jewelry item and was trying to return it. This particular employee was accusing me of switching the tag. I was appalled!!! She didn't care that there was ta long line of customers waiting to pay. The receipts states a different description than the actually jewelry item. So i was trying to explain to her that this is how I bought the item and it is not my fault that you guys don't tag the items the right way. As I was trying to speak she would not even have the courtesy to hear me out! She just kept interrupting me and would say it doesn't matter!!! After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. I had this kind of incident happen to me two other times at another Ross location. Not with jewelry item but clothing items. I didn't think too much of it but, this las visit I thought I needed to complain . Than you for listening.
20
Nov
09
Nov
Posted by Bdods
Returns at Ross are ridiculous. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. The tags are still on and everything. This is ridiculous. It's not like I'm returning upscale clothing in the first place. I understand not receiving money back, but I can't believe I can't get in store credit. I used to love finding bargains at Ross. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust.
06
Nov
Posted by Nell92
I went in to the Ross in Hemet California today to do a return. I have the receipt and the tags were still attached to the clothes. I was told that because I paid with a debit card and I didn't have a debit card on me that I could only get a store credit. I have never heard of this. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash.
10
Oct
Posted by Senior Citizen
I purchased one item for approx. $7.00, paid with check. Returned two days later to purchase matching shirt & misc., approx. amount of $29.00, to be paid with check. I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. I'd prefer to pay more, shop major dept. store without the unnecessary long wait time and have a store that cares about customer service! By the way, my credit is excellent and I have plenty of funds in the bank. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! Crappy store, we don't need these type businesses in our town.
01
Oct
22
Sep
Posted by Rosebudd
For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. Ask me why I do not know, that is a corporate question. I am a Ross employee. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow.
When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. Keep in mind.l, by store policy the limit is $50 without a receipt. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. If tags are detached the item will not be accepted.
Ross has a very strict return policy because we are a discounted store, we already offer very low prices. It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . So please be considerate when it comes to returns or exchanges. Please do not be upset with the ross employee. We are only doing our job, we are here to help you while following our policy.
20
Sep
14
Sep
Posted by bmerst
Be sure to check items especially clothing closely before purchasing. I bought two tops made of the same material but didn't not check for problems with them. After I washed them one of them had a small hole in it. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. Because it was washed now I can't return it. Very disappointed and if I buy clothes from them again I will be Much more causious.
12
Sep
Posted by None
Good morning my name is Raymon. Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. ..I have recitpe thank you very muxh.My Wife and I Love "Ross" we will still continue to shop there than you Raymond
23
Aug
Posted by Yosimi Oladimeji
Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size?
Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. So can I exchange it for a size 8 please?
27
Jul
25
Jul
Posted by Anonymous
Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. Assocyou suck
19
Jul
Posted by sick of these ridiculous complai
I have not had any problems returning items at Ross as long as I was within STORE policy. I am sitting here reading some of the most ridiculous complaints from people. If you WASH the article it becomes non-returnable. If the tags are missing and no receipt, NO REFUND. If the product becomes faulty after wearing it then that is your loss. You take a chance every single time you purchase something that it will break or come apart. That is not the department stores responsibility. You are buying at a discount store. Keep that in mind. Suck it up and stop complaining. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. Every single place that you buy from is in it to make a profit. Regardless of how inexpensive the items may be. Oh and jewelry can NEVER be returned, that is a health hazard.
19
Jul
Posted by Unhappy Lady
I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. I went to return and they wouldn't let me because it was washed! Who doesn't wash clothes before wearing? Isn't that a way to see and know if they have defaults? So now my husband has this shirt that we have to fork more money out to get fixed.
14
Jul
Posted by Halliecat
Over a 2 day period, I visited 3 different Ross stores in order to purchase four
complete sets of bath towels for a wedding gift. The first purchase, I used a store
credit for $14 and paid the balance of $22 with my Discover card. I purchased
two different colors and would decide later which color to keep.
Next morning, went to 2nd Ross store and found more towels but still not complete sets. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. At that same time, I returned the color of towels I would not be keeping. Those were purchased on the very 1st receipt where I used both store credit and Discover card. To my surprise, they gave me store credit!! NO WAY! I complained that it should be a credit to my Discover but they said the computer would not allow it. RIDICULOUS!! That is totally wrong!! They apologized and said that they couldn't do anything about it.
I have been shopping at Ross for decades and consider it my favorite store. Is this
a new policy? I have never had that happen before. In addition, they required me to
show ID when I used the store credit. WHY??? This, too, must be new policy. I would
like a representative from Ross to contact me with an explanation for this idiocy.
Before you know it, I will drop Ross like I did Kohls when they ripped me off after
returning an item where I used Kohls cash. I can just imagine what their excuse
will be: "it's because of dishonest people". Well, I'm not one of them!!! Ok Ross,
you have my email, I'm waiting to hear from you.
16
Jun
Posted by Shopper
I purchased a purse on 5/15/16 and took it home. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. The store would not give me a refund to the card I used for the purchase - only store credit. I was within the 30 day return date, had the original receipt, all the tags were attached. Needless to say, I was very angry. I do a lot of shopping at Ross...or at least I used to.
04
Jun
Posted by Pokergal
Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? My grandmother bought Mother's Day gifts for all the mothers in the family. I wrapped the gifts for her and removed the Ross tags with the prices on them. I did leave the designer tags intact. Three of the gifts didn't fit or weren't liked and need to be returned. I have the receipt and it has not been 30 days since the date of purchase. Can my grandmother get her money back?
18
May
Posted by lorilorilir
i shop at 3 different Ross stores on a regular basis. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. They seem to find a bad reason. For example. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. There must be some sort of demerit system against the employee if they issue a VALID REFUND.
13
May
Posted by Kathy
I bought a pair of shoes and I returned it in perfect unused condition after one month. The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . Can I use my receipt as my store credit ? And if not , what should I do ?
08
May
03
May
Posted by Roya
Any feedback from Ross would be greatly appreciated. I'm not a habitual Ross shopper. I have bought pet clothes, but that's it. Last Saturday, my mother asked me to take her to Ross. I wasn't looking, but I stumbled across a beautiful roomy hot pink purse that was both vegan, led-free, and only $19.99! Even though I was a wee bit reluctant, my mother convinced me to buy the purse. She even offered to buy it for me. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. The one thing I forgot to pull from the purse was its original tag with the designer's name. On Monday, I wore my purse proudly. That afternoon, my cell phone fell out of the zippered pocket. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. I tried pulling it to get the teeth fastened at the base, but it didn't come down. So... here I was, with a purse that one side of the pocket exposed with a faulty zipper. Today, I thought, if nothing else...they could at least grant me a store credit. I printed my bank statement proving that I had purchased the purse on Saturday. It even gave a terminal information. The purse with tax, it was $21.74. I walked over the Ross by my work. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchased...the manager told me that she wouldn't give me a store credit. She suggested to call the store I had purchased my purse from, as they can look up transactions of the day. I called the Ross I had bought the purse from. They too refused to help me! My God...what happened to customer service? Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished?
03
Apr
Posted by Vanessa Gomez
I'm just finished cancer treatment
It has been very difficult with my health issues. Today I return a pair of shoes that I purchased for my 93 yr old mother. I had save my receipt I waited for the longest time on line. When I noticed someone was on a return line. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. I explained to the person my license even had picture of how little hair I'd have couple months ago because of cancer. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. I tried to find something to buy for the amount of 23.00 dollars could not find anything. I also explained that I loose these papers easily. So I'm out the total of 23.00 dollars. I very depressed over this situation, here I have been trying to get a pair shoes. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. She is in another state which is harder for also. I have been trying to have her but she trying to sell her home. Stores give you money back if you give original receipt, I cannot understand your policy. I honestly did not know that you did not honor it. I'm at a lost for money.
23
Feb
19
Feb
Posted by ??? Shopper
I bought a pair of shoes for my son. When I got home, he tried them on and it was too big. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. The cashier was asking for my ID. When I ask why. She said that because I'm returning it in less than 24 hours and the system requires it.
Does anyone know if this is true or had similar experience? I read Ross return policy but didn't find any thing about returning within 24 hours require ID. I didn't even want a refund. I just wanted to exchange for a smaller size.
07
Feb
Posted by Mandy1987
It's funny a lot of people, don't read the back of the receipt! If you really paid attention to what it says you wouldn't be having to write here. It's called being lazy and entitled. I have never had a problem with my return. I don't bring worn and damage clothing and I always keep my receipt with me. I never had an issue.
02
Feb
Posted by Secret shopper
I shopped at Ross and picked up a couple items. After about an hour, I went back to return one of the items. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. Unfortunately, she didn't say anything and I thought that my card had been refunded. I didn't notice the credit until I had arrived at home.
27
Jan
23
Jan
Posted by Micheal
My experience for buying at ross wasn't good at all. I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. I went back to ross with my receipt they told me I couldn't return it because they have been used. I would never go to ross and I do not recommend it for many different reasons. Ross is a ripoff.
07
Jan
Posted by rpst
I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. When this was a duplicate gift it had to be returned. Since I purchased it oct 31 and not nov 1 I was not able to get my cash back and had to get store credit that he cant use. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state
27
Dec
26
Dec
Posted by Westnds
I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. It was a 10kt gold Love-knot design. She opened the gift on Christmas and excitedly asked to try them on. The earring fell off the stud when she picked it up. I returned to the store where I purchased the earrings with the gift receipt and the original receipt in hand and was refused any refund or exchange because I had cut off the bar-code before wrapping the gift. There was no attempt to accommodate me in any way... the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. I am also fully resolved to NEVER AGAIN shop at Ross.
26
Dec
Posted by Jelly
I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. The associate I dealt with was Katie at the commercial palms location off bruse b downs
18
Dec
12
Dec
09
Dec
Posted by Really upset in Los Angeles with
I am very disappointed with my experience. We returned a shoe rack that cost $24.99. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. After the transaction, I did the math. The subtotal of the items I purchased before the $24.99 return was $60.92. The subtotal on my receipt was $35.93. Therefore, the cashier deducted $24.99 from 60.92. (For emphasis: 60.92-35.93= 24.99). (No tax return so far) The tax here is 9.000 percent. My receipt showed a sales tax of $3.23. (35.93 • .09000= 3.23) She had only deducted $24.99 and charged tax like a regular transaction. Still, where is my $2.24 or $2.25 tax return?!?! (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." He was nice, but I thought to myself, "since when does security does the supervisor's job?" I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. She did not give me a chance to explain the math and that the numbers did not add up. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. She said, "[This] store does not do that." Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. The female security was also smirking which was really rude. Have you ever returned something at Ross before and not received the tax return?
27
Nov
08
Nov
Posted by DisgustedInAlameda
I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. i did not have time to stand in line twice. I found the sizes i needed in a different pattern unfortunately. They were much less than the ones I were exchanging which the Associate said it was okay. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. i really did not have time to argue about the whole transaction.
Unfortunate cause i did love the original patterns of the curtains i returned. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. I was not able to locate them so decided to check out with the items i had in hand when i saw the curtains in the return rack for restocking. they were priced the the ABSOLUTE full price i originally paid. i wanted these patterns so much i had to buy them. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again.
04
Nov
Posted by Annette
I'm trying to return 2 unused items from Ross within the 30 day policy at the store in La Verne where I bought it. They are a costume and wig. I tired on the costume and it didn't fit. Never opened the wig. When I went Monday, the clerk said they don't accept stuff after the holiday. I asked her where it states that anywhere, on my receipt or in the store. She didn't have an answer for me and just said No And there were still costumes on the sale floor. I'm very upset and would like an answer.
15
Oct
09
Sep
Posted by Betsey
I work at ross and it is crazy what people try and get away with. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! ROSS IS AWESOME! However my advice to you as my fellow consumers are as follow:
1) check you stuff out see if there are major flaws
2) keep your receipts have all ross receipts in one place
3)keep the tags if you need to staple them to the receipt
4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings.
5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. (these are the people who ruin it for the honest ones.)
I love my job and also remember the attitude you give is what you get back...Customer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful.
Thank you
Ross employee
02
Sep
Posted by Anonymous
So i actually work for ross & i just have to say following the rules doesn't always work. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. But what happenes when your store manager doesn't follow that code? I refuse to get into trouble by not following procedures. Call corporate.
22
Aug
Posted by No longer a Ross shopper
Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference.
25
Jul
Posted by girlpower42
My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. He tried them on in store and liked them but when he wore them outside they were not as comfortable. He only wore them for no more than 5 minutes. H tried to return them with receipt and would not take them back. Their return policies really stink. We were very loyal Ross customers but no more. Have never returned anything and we have shopped there for at least 2 years.
19
Jul
Posted by THE CASHIER DID NOT GIVE ME A RE
Ross is a store I do not usually go to. The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. I do not like the shoes, they do not fit; even though it says 51/2. I want to return it, but I do not have the receipt. I did not walk in it and the labels and tags clearly show that it is refundable. I bought that pair of shoes yesterday. This is not a responsible and honest store. The customer service is unbelievably horrible. I am never shopping there again; so why a store credit??????!!
07
Jul
Posted by jjt
While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store.
05
Jul
Posted by Daisy
I love Ross and I hate the customer services at Ross stores. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etc...It is a normal process for over $5000 on purchases like I made. Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. My items were newly bought with tags or stickers and clearly never used. That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. Also managers are never help they are rude and wrong. Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? she said take it or leave it(for the small one without tag)...unreasonable, unethical and unprofessional. This is just one example.
15
Jun
01
Jun
18
May
Posted by Loving Ross Stores!!!!
I am a Ross shopper have been for a long time finding great deals on many items. I was reading some of the other post and just would like to comment on some of them as far as returns. I have worked in the retail industry and know a bit about returns for many stores. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. When making a purchase it's always wise to inspect the items before you decide to make a purchase. There are instances where some people allow their children to run and play in stores; children break things. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. This is why it makes since to inspect before you buy. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. My mother was a seamstress when she purchased clothing that may have had a few buttons missing or the zipper was ripped out of it, those are things that are easily replaceable. Ask for the discount for purchase and a lot of companies will still make that sale. As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. So they really don't lose too much revenue when items are torn, broken or destroyed. As far as shopping in Ross, I have never had an issue with a return. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. And either way I am always good with a store credit because I shop there so frequently.
08
May
Posted by Suzi
I shop at several Ross stores around my region. I buy at one and return to another without any problems. I always keep my receipt. If I can't make it back within 30 days, they've give me store credit. Once I mislaid the store credit, moved to another state and found it 5 years later. They honored the store credit which was almost $100 even though it was a different state and years later. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. Because I only buy name brand items, I've never had a problem with the quality of the clothing. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. The store cannot sell the item to anyone else - they lose the money. The only way a store can compensate for losing money like that is to raise the prices. I'd rather Ross keep their price low.
01
May
26
Apr
Posted by Ross Shopper
I shop at Ross almost twice a week. I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. Clothing I try on at home, as I do not trust the stalls in the store. However, I have never had a problem with returning merchandise at all. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. I once seen a women try to refund a pot and pan set she had used, that was place in a brown box...Really. Ross is a great discount store, be a smart buyer!
23
Apr
15
Apr
Posted by 346o revere ave
On Tuesday I purchased apps 160.00 in merchandise. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. They advised that they could not make the adjustment. I asked. - aren't your clerks supposed to ask. Response was yes they should but sorry. Callback tomorrow and speak to someone else. Why would you have a manger in a store that cannot make decisions. Why can't Ross honor a legitimate mistake.
I probably wouldn't make such a fuss if it was a small dollar amount.
I hope that I have a more positive experience tomorrow.
13
Apr
01
Apr
Posted by Rose9889
Your return policy is the worst. I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. I never got to try it on, never got to wear it at all, it still had the original tags on it, and I still had my original receipt. I went to return it 2 days later, and they would not allow me. I was a loyal Ross customer but after this? I don't think so. Your return policy sucks. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. Get it together Ross.
08
Mar
Posted by HaddFamily
I've never had a problem returning things to Ross. I keep all my receipts and take them back within the 30 days allowed. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. I'd rather buy it,think about and decide when not having to rush to a decision. I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. I take this into consideration when shopping there. I would always prefer to get a refund but I'm okay with a store credit. I can always find something to buy there. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. Some things will not hold up like products from other stores but there are some things that are worth buying from there. They have great home decor items like pictures, curtain rods, candles, etc. that hold up fine. It seems to be some of the clothing items are lacking. Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. I only hope and pray that my good fortune with the returns at Ross continues. I will keep shopping there.
23
Feb
03
Feb
Posted by sadie
WORST RETURN POLICY EVER!!! I was a loyal consumer at Ross atleast once, probably twice a week, until now. I tried to return items bought for my daughters room makeover. I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. 5 items, I paid no lower than $25 a piece. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. She said items go on sale every week. ARE YOU SERIOUS??? I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? WHAT A SCAM!!! I will never shop here again.
31
Dec
Posted by Unhappy Customer
I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. Next day I returned one clothes of about $40. A couple days later I checked my credit card and did not see the credit on my account. They said it took a couple days for the credit to post. Then I was out of country for 3 weeks. I came back and checked my credit card statement and still no credit. I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. I will not buy from Ross any more.
21
Oct
21
Oct
Posted by Deb in BHC
Return policy just not right!! I had a valid receipt to return paints that I worn once then washed. After washing, the paints unraveled all along the seams, truly defective. Would not refund. I had to argue with store clerk.
I will not be shopping at Ross again. I would rather pay more for a better quality item that would be returnable.
05
Oct
26
Aug
Posted by bmaguire
UGH! I bought a bottle of mens cologne yesterday. My hubby opened it up today and it smelled OFF....like maybe this bottle was old....well, guess what...Ross would NOT take it back! After only having it for one day....really???? Please...save yourself a hassle and refuse to shop there!
20
Aug
Posted by taz
I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. Taz
08
Jul
25
Apr
Posted by o von
I bought an $90 purse but was undecided if I was gonna keep it since it was pricey and didn't absolutely love it ..I found a purse I loved bought thinking I'm going to return the Ross purse ..little did I realize about this absurd return policy of only store credit if over 30 days....!!!
09
Feb
01
Feb
Posted by marianne
Because of their poor return policy, I no longer shop at Ross. I purchased a "leather" belt for my son. The belt buckle completely fell apart and couldn't be fixed in less than month. When I went to exchange it was 31 days from purchase date. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. They did not have another belt to exchange so I wanted.a refund. They refused because the receipt was one day off. I feel they could of made an exception since the product was clearly defective. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. Clearly the message sent is that they don't value they customers.
10
Dec
Posted by bobbiroma
Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. this is of course when you have your receipt...what is Ross's return policy? cause I won't return to this particular store.
12
Jul
Posted by yoba
Warning - do not shop at the Layton Ross store. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. When I purchased the items I specifically asked about the return policy. I was never told I could not return an item that had been marked down. Manager was very rude and wasn't willing to even discuss it. I took the items to the Farmington store and they returned them no questions asked. Kudos to the staff in Farmington. Layton - you've lost my business.