Kroger Returns and Refunds

Please find details regarding the return and refund policies for Kroger below. We encourage you to leave a comment regarding your experience requesting a return or refund from Kroger so others can benefit from what you learned.

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Kroger Return Policy

View complete Kroger Return Policy

Kroger will accept returns of products in nearly every case. They will offer either a refund, exchange, adjustment or a Kroger gift card. This policy even applies if you simply do not like a Store Brand item. You can call Kroger customer service at 800-632-6900 with any question, comments or concerns.

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Sep

Posted by Refund asap

on 9/16/22 at 1:09AM

On august 2, 2022 I did an online Kroger pickup. That evening I tried to cook only to see the pepperonis had mold and Burt black stuff on it. So I go to open some egg rolls only to see they were completely covered in crystals. I called my local Kroger and told them I'd bring the food back the next day being that was two to many items I opened and did not match Kroger slogan "fresh produce". My total was $148.82. I took ALL the food back to my local Kroger august 3, 2022 and was told by the store to contact Kroger customer service for my refund. I contact them august 4,2022 and was told it will be 7-10 business days. Well I've spoken with Emily, Iya, Jessica, Vanessa (the rudest of them all), Reneal and countless of other representatives. Only to be told on my 8th business day of waiting that I had to wait 30 business days. I received two credits that did not come close to $148. Well today is my 30th business day and I have yet to receive my refund. I've called at least three times a week and once a week they tell me "I'm very sorry but we have to re submit your refund and you have to wait an additional 30 days". Kroger is an absolute joke at this point. I will never shop here again neither will I suggest others to do so. The "fresh produce " they have out for the public to purchase is NEVER fresh. On top of all of this they keep lying saying "oh your funds will be available tomorrow" just to get me off the phone. When the next day come no funds still. They are pathetic and sad.

Jul

Posted by Anonymous

on 7/28/22 at 8:03PM

The gave me mold toxicity thanks to orange juice I bought the day before and wasn't out dated for weeks, I've been so sick and the lady blamed me and offer 150 store credit and so rude. This crap could be killing and that's what they think my life's worth.

Feb

Posted by Confused

on 2/2/22 at 6:24PM

Purchased a can of simple truth cinnamon rolls. When I opened the can (which I had to cut open due to lack of pressure) there was a good inch of empty space above the rolls. Not what I was expecting.

Nov

Posted by Anonymous

on 11/17/21 at 8:20PM

I bought two 8 piece baked chicken and one 8 piece fried chicken each Bach had only 7 pieces of chicken. The associates needs to count them. I spend my money I expect what I paid for. Don't cheat your customers. Correct the issue please
. 110 EGNUDover Crossing Clarksville Tennessee store

Nov

Posted by Anonymous

on 11/2/21 at 9:58AM

Here are some tips to getting your refund. First have kroger refund policy booked mark or opened on your mobile browser just in case it is needed. Make sure it is the current one that is 30 days return window. Because during the height of the pandemic it was 14 days and that link is still accessible on their website, and I have encounter an employee trying to use the old policy to deny the refund. If you have the receipt shouldn't be any problem, if you can't find it, be sure to register your Kroger rewards to have access to you account on the website or app. I prefer the website due to the horrible design of the app and the access krogers has to your phone. Employees wont tell you and from my experience the majority don't seem to know that you can access your purchase history and get a digital copy of your receipt from the website or app, when you are logged into your account. If an they tell you they wont take, state that on Kroger websites, "There are two receipt options: paper receipt or digital receipt." Next they might say has to be at the store you purchase at, or it's 14 days, again on the store return policy "All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase." I have encounter some determined to stick by the rules that goes against the website. That's when you ask to speak with the manager. Let the manager know that Kroger websites, it says the store policy is at any location, receipt or digital receipt and is 30 days. I have yet to be denied a return by referencing what their store refund policy is on their websites. Now the reason I mentioned to have the refund policy opened or bookmarked is because I've had the Customer Service Employee tell me to show them. So you show them, and more than likely will still try to deny that's when you ask to speak to the manager on duty. Every store is different, it really depends on the training they received from management. I even had an employee tell me that the website is wrong after showing them their own store return policy. But as long as you have the receipt or digital receipt, and are within the 30 day return window and not restricted return item ie. baby formula. Then you should never, ever be denied. Hope this helps.

Oct

Posted by pissed off...

on 10/14/21 at 9:19PM

I purchased 2 bottles of flaxseed oil by mistake. I wanted fish oil and grabbed the wrong bottles. I went to return them without a receipt and I was told they no longer accept returns without a receipt. WTH....so I ended up pitching the bottles.

Oct

Posted by Mike

on 10/9/21 at 9:11AM

This happened sometime during the 2029 covid situation. We were using the web app to buy over the internet and pick up the order. One item we purchased was apples I think, which was marked as do not substitute. Well they added apples if their own Accord, and the person that brought the order to the vehicle wouldn't let us refuse taking them, and then they wouldn't allow a return either? WTF? No longer use Kroger!

Jun

Posted by Is this fraud?

on 6/28/21 at 1:49PM

I placed an online order for pick up on 6/23. I was mischarged for 8 items on my receipt. I called the 800 number for resolution. They disconnected my call 3 times after long wait times. I took the 8 items into the store with the printed receipt and a print out of the online order to compare. The manager refused to return the items. He put me on the phone to the wrong number. He tried again and the person at customer service told me I was not reading my receipt correctly! IT WAS IN PRINT!

Feb

Posted by Mad Comsumer

on 2/19/21 at 5:49PM

Bought Centrum multivitamins for women. Got home & noticed it had expired in April of 2020. We are now in February of 2021! Just can't believe they let them sit there for so long without monitoring the expiration dates. It's not like I dug way back to get this bottle. It was the first one at the tip of the shelf with many more behind it.

Oct

Posted by DISAPPOINTED SHOPPER

on 10/23/20 at 3:47PM

I tried to return something at Kroger (unused items) and my receipt was 20 days old. I was told they no longer accept returns after 14 days- if this is such an important rule from "CORPORATE" as I was told, then why is this not on the receipt. I would have made a special trip to get there within the time frame. There is a SMALL sign posted in the return line (well it is a little late for that). I wasnt even allowed to talk to a manager about this. I was told to call the 1800 number b/c this was coming down from "CORPORATE." I have always been a huge Kroger fan, but not so much now. What if I had COVID and had to quarantine for 14 days...but to make this rule from CORPORATE even more crazy- I can still return this stuff without a receipt- so tell me the reason for this stupid rule anyway- which needs to be printed on the receipt.

Oct

Posted by Christina

on 10/17/20 at 10:48AM

I was charged twice for an item. I bought Green Grapes for $3.35. It was charged twice.

Oct

Posted by thabaum

on 10/2/20 at 7:40AM

Bought a Home Depot Gift Card in Colorado on 7/14/20. Tried using it 3 weeks later and was unable to be used as the PIN number had been covered with superglue. The card was tampered with and was used in Texas 3 days after our purchase. Spoke to Loss prevention at Home Depot who told me it was a big problem and Kroger was aware. I called gift card customer service and they placed a claim. I called back and they had to replace the claim as the first one was incorrect. Came back that there was no balance on the card and they couldn't do anything, to call Home Depot. Depot told me that since the card was sold by a 3rd party (Kroger) it was their responsibility. I told Kroger up front the card had been used. Called the corporate complaint line and they put in a refund request. Called them yesterday, 3 weeks later and they said the confirmation number on the email was incorrect and they had to do it again. They then sent me back to Gift Card Tier 2 Customer Service to place a claim. Tier 2 said, "Oh, so there's no balance, you need to call Home Depot, there's nothing we can do". Back to ground zero. They obviously do not want to make things right for their customers.

Sep

Posted by Old Shellfish

on 9/21/20 at 11:55AM

I purchased 5 bad lobsters from Kroger and have been told they're not accepting returns. This is highly disappointing considering that's abut $40 out my pocket on bad meat. Covid-19 affects your customers as well.

Aug

Posted by Disgusted

on 8/27/20 at 4:52PM

Tainted Shrimp and no money back. I filled out form which went nowhere except an e mail leaving me disgusted. I will never buy or shop Fry's Market or Smith again! I had been shopping for 20 years. Disgusted!

Aug

Posted by Anonymous

on 8/23/20 at 4:29PM

I am still unhappy with Kroger. I purchased a redken product in March however it was defective a spray bottle. I spent 21$ for this. Kroger wouldn't replace or give me my money back. They said because of covid??? Really??? I do not shop at Kroger any longer. I only shop at PUBLIX the best employees ever and management. Live and learn.

Jul

Posted by Lucasjil

on 7/14/20 at 8:18PM

I bought a $100 Home Depot gift card at a local King Soopers (a Kroger store) on July 11, 2020. On July 13, 2020 I went to Home Depot to spend it, and they could not take it, since it had no pin # on it, and they told me to go back to King Soopers and ask for a replacement. I went back and they would not give me a replacement. They gave me a number of another company that provided the card, to call in a week's time and that they would refund my money. I don't have any faith that that will happen, so I am out $100. So, what recourse do I have. I think I will turn them in to the Better Business Bureau and to whatever department I need to for the state of Colorado, but that won't get my money back.

Jul

Posted by Not Happy

on 7/13/20 at 1:24PM

4/06/20 I purchased nature made supplements. They are in a sealed plastic bottle with of course another seal on the inside. I purchased the wrong potency. I have yet to be able to return these supplements for my money back. In June, a gal was able to return sandals that she took home and tried on. Yet I was still unable to return the plastic bottle sealed and sealed again on the inside supplements. Imagine my annoyance. I asked to speak with a manager and a supervisor I suspect came and pointed to the return policy sign. The same one that has been up the whole time. For this reason, I have taken most of my purchasing to another store not as conveniently located.

Jul

Posted by Gou

on 7/9/20 at 12:43PM

Kroger is not yet accepting any returns still now... I buy a plant in kroger just in few days all the leafs were fall off.. I don't what might be the problem.. I never bought plants in kroger this is the first I purchased.. They are not taking any returns..

Jul

Posted by You lost a customer

on 7/8/20 at 11:24PM

After reading all the comments I don't feel alone with my problem! I purchased a bottle of dr. Bronner's lavender soap. After asking my husband for over a week to please stop in to get some so when he didn't I bought one unfortunately on that same day he bought one. I turn right around and go back to Kroger and tell them that I need to return this because my husband bought one today too. Sadly I was informed that I could not return it because of covid-19 I told them it is a bottle it's in the bag it's never been opened. They didn't care they're not returning my money. The bad thing about it is the dr. Bronner's Soap is $15 I later found out that dr. Bronner soap in Whole Foods is $15 so Kroger if you're as expensive as Whole Foods is and why am I shopping at Kroger dish soap should not have cost $15 and before the pandemic it wasn't $15 at this point in time I don't have an extra $15 to be sitting around waiting on you to take a product back I need my money and I can't get it like the rest of the people on this site that are leaving complaints Because they can't get their MONEY BACK!Kroger you should be ashamed of yourself!

Jul

Posted by Anonymous

on 7/8/20 at 10:50AM

I was very disappointed when I found three items on the receipt for Kroger's that I was over charged for, and when I went to take these items back and get a return with the receipt they told me that did not have to take the items back at this time due to the virus. These items are all in glass jars that have not been tampered with. They amount to nearly $20.00, which I could use to buy more groceries. I do not understand Kroger's policies on taking these items back.

Jul

Posted by Frustrated Consumer

on 7/5/20 at 4:22PM

I purchased a pair of shoes and and storage cart in March 2020. The shoes don't fit and the cart is broken. I went back a couple days later after the purchases and was told I could not return due to COVID-19. I have checked back 3 times since and each time I am told I have to wait. The last time, July 3rd, I was told I could only return if purchased them in the last 2 weeks. Rediculous! Whats the difference?? Fred Meyer/Kroger has had my money for almost 4 months now and will not accept my returns until COVID-19 is over. I am a frustrated consumer!

Jul

Posted by Working Mom

on 7/4/20 at 5:38PM

Purchased 2 - 1 pound packages of ground beef @ 2.89 Each on July 3; looked fresh in the package. Took the packages out to make burger patties on July 4, the ground beef was brown...smelled horrific...tossed it all in the trash. Never again, Kroger.

Jul

Posted by Anonymous

on 7/3/20 at 3:26PM

My wife bought some Nestle Coffee Mate creamer at kroger, when she opened it there was some thing floating inside.I took it back to kroger today, the lady told me she could not refund my money because of covid -19. Times are hard and I feel like Kroger stole $ 7.50 out of are wallet. I will let every one know how bad Kroger treats there loyal customers.

Jun

Posted by Anonymous

on 6/21/20 at 7:27AM

I bought 2 boxes of GF brownie mix yesterday that I found later at Meijer for 1/2 the price ($3.99 vs. $7.99). I tried to return them at Kroger this morning and was turned away. When I made a statement asking if I will be able to return these whenever they accept returns again,the clerks both said in unison; we don't know if that'll be the case.....WHAAT?? Just one MORE reason I seldomly shop at Kroger..... even through the pandemic, Kroger holds true to their lack of customer service!!! Way to go Kroger!

Jun

Posted by Princess gina

on 6/20/20 at 12:11PM

I accidentally purchased a $20 container of laundry pods that were a scent I am allergic to. Took them back the next day and was refused. I cannot afford to waste $20! Ridiculous since the plastic
container was sealed.

Jun

Posted by Anonymous

on 6/19/20 at 3:33PM

If Meijer and WalMart takes returns so can Kroger! Just a money grab on their part

Jun

Posted by Unhappy Mom

on 6/18/20 at 6:28PM

I was in the store this evening and grabbed a box of buggies overnight diapers. I got out to the car and started putting my groceries away when I realized I bought the wrong size. I finished loading up my car with the rest of the groceries then went back inside to exchange the diapers for a bigger size. The customer service lady told me that since the diapers had left the store, they could not do an exchange... Is this a real policy? I can't believe that I was only out of the store for less than 5 minutes but they would not even do an exchange for the same brand. Now I've got diapers too small that my child can't wear. Has anyone else experienced this?

Jun

Posted by Cali

on 6/6/20 at 2:25PM

YES ditto of all other comments. Due to covid 19 home deliveries are being made. The shopper bought two one month old expired items. First they wanted to credit my loyalty account (whatever that is) and i said no please credit my card. They took a week to answer in between each email. Then after uploading all details items, order, etc on original email they asked for all the same info all over again. I called and the girl and she asked for the price of product which i didn't know off hand and was trying to look up when she put me on "hold" indefinitely. So i just continued to communicate through email and still waiting... meanwhile even though i told my next shopper to ck dates - he gave me moldy tomatoes.

Jun

Posted by Jean

on 6/6/20 at 11:32AM

Still waiting for them to take back items that need refunded. Been six week and we have no Covid 19 in my home but they want to keep my money until we don't have to wear masks or desensitize items. Really everyone else but you and Walmart are doing this. Just put the items in a 24 hour quarantine like everyone else is doing. I want my money back.

May

Posted by Laura

on 5/24/20 at 5:03PM

Bought Kroger green beans.Putthem in my Shepard's pie. When we're eating three of us had plastic and plastic embed in the green beans.. Totally disgusted.

May

Posted by beyind a joke

on 5/22/20 at 3:33AM

End of March we ordered $182 of groceries through Instacart for delivery- this is during the Coronavirus lockdowns bc we have an immune compromised family member so we were avoiding stores. Groceries never arrived! Half a day on the phone with Instacart and they confirmed through GPS that the groceries were not delivered and gave us a case# to ring Kroger for a full refund and supposedly $30 in store credit.

Clearly that girl didn't want to be bothered working that day but said our refund would be processed in 5-10 days. Fast forward SEVEN weeks. We are now near the end of MAY. We have had three phone calls where we have to explain our story quote our case number and be told it doesn't look like it's been processed yet! It will be another 5 days probably 5-10.

The third phone call 11 business! Days ago the specialist said this is now with accounting and they should definitely process it in 5 days .. provably 5-10. We have 2 case numbers and NO REFUND for groceries never delivered. What a joke!!! During the worst financial crisis in this nations history this company is not here to serve the public but to take and profit at your expense!

Shop with them by all means but when they fleece you for $182 don't say you weren't warned!

May

Posted by Anonymous

on 5/21/20 at 6:24PM

I got a delivery of food and they gave me pasta sauce with Italian saus
age and I don't eat pork!!!

May

Posted by Caroline

on 5/4/20 at 9:04AM

I bought repack Kroger green beans. The date on them is Best if used by May 4. Opened them this morning to cook and they are slimey. I cannot believe I spent my money on such bad produce!

Apr

Posted by IGIVEUP

on 4/30/20 at 4:51PM

Kroger will not take back items that are delivered through Kroger by Instacart.. Not only did I receive multiple incorrect items, but I was overcharged by almost $20.00 on my last order. NEVER AGAIN.

Apr

Posted by anon_aficionado

on 4/11/20 at 4:28PM

Girlfriends EBT card PIN wasn't working so had to put the purchase on my credit card. After the PIN was reset and functioning, we called and asked if there was any way to just swap the payment type by bringing the receipt in. They told us it was impossible to do without bringing back the whole $220 in groceries so they could rescan them back into the system and do the whole process over again. That seems very inconvenient, not efficient, and ultimately pointless because once fresh food has left the shelf it has to be thrown out if brought back which means that there would be no way to get back the food that I bought because they can't "resell" it, even if I was the only person who purchased it.

Apr

Posted by DoxxyMom

on 4/8/20 at 2:34PM

Used pick up services. Many items were not available and they never posted a credit for items not in stock. I appreciate the service but not if it is going to cost me this! I cannot reach anyone e by phone to get it taken care of. What is going on?

Apr

Posted by TEXAS OLD MAN

on 4/2/20 at 6:36AM

I ordered using their app for pick up at the store, two days after, the same day of pick up, they cancel my order to lack of product availability.
They have not returned my money, or calls: just email response; and more than 15 business days has passed already, they keep sending me the same e mail reply. " It can take from 7 -10 business days".
What now? Who/where to complain about this? How many thousands of people are experiencing this?
And them capitalizing on in.

Mar

Posted by Auntdee

on 3/22/20 at 10:12AM

I came to Kroger to return a bag of shrimp I am highly allergic to and a bag of saladThey refused to take it back,I think it is sad a person has to go hungry because of them

Mar

Posted by K

on 3/19/20 at 1:23PM

Just went to return a bag of bad kroger brand cereal that felt like I was biting down on rocks with every bite, and was told I was out of luck when it's something that should of not been on the shelf. No signs whatsoever anywhere on the store that state they do not take refunds at all(Besides meat). Scum bags.

Dec

Posted by S

on 12/21/19 at 12:15AM

I am a teacher, and one of my students gave me a box of 48 Kroger Morning Blend Coffee Pods. 1) I don't have a pod machine. 2) I have an ulcer and can't drink coffee! I know that with no receipt there is a $10 limit, and the coffee was like $17.99. So I will call customer service tomorrow and see if I can maybe just return them and get $10 back. They will be making $7.99 off of selling nothing. Even if it is store credit I will be able to find something I can use, otherwise...it's stocking stuffers for everyone else in my family who does have that kind of coffee maker (except my daughter who inherited my strong environmental protection values and won't use plastic....;))

Nov

Posted by wiretapr

on 11/30/19 at 3:16AM

Thanksgiving day and it's just me and the wife I do the cooking now since she's disabled we're heading close to our 60s so I went to fries Kroger free roasting bag to put my turkey in for Thanksgiving I got there and shop for a few items I I requested a roasting bag from a Kroegers Fries employee and he gave me a roasting bag as he handed to me I'm red bag on it take it home put my turkey in it started put it into a preheated oven and noticed that the plastic was melting took it back out and found out that it was a convenient leftovers bag eyes aren't so great but I kind of expected that at Kroger fries employee would know what he was doing when he gave me the item I requested he seemed pretty confident when he handed to me saying here or you go After eating if you just before 5 PM I went back to the supermarket with the item on the receipt and the manager was just closing the door saying sorry were closed and I said well I was trying to bring you a return item here but also I'd like you to know that one of your employees gave me the wrong item and almost ruined my dinner she said well they don't know everything on the floor and I said well are the others any smarter and she said I won't take that from you you just go on I'm not helping you today so I left slightly discouraged then I got online and got a hold of her Kroger's friesCorporate office that early evening around six right after I went to supermarket and made a complaint and at 12 midnight I got a phone call from an employee of Kroegers Fries saying that the file it just hit his desk and he wanted to know what the problem was and I told him the problem and he said fine will fire the manager and will put the other guy on suspension for 90 days and I said please I don't want that on me oh no how about a one-year ban on you he said To me I thought it was a joke he also told me that it was OK to eat plastic consuming it was just fine it was nothing wrong with it if it had melted over my turkey. By the time I hung up thought it was a joke. Then at 9 AM the next morning I get a phone call from the corporate office of Kroger fries and this gentleman told me no it was not OK to eat plastic and you had no idea who would call me at midnight and I tried to explain to him what had transpired from the store with their employee and we get in the wrong roasting bag and I try to make an example as I'm an electrician and if I sold you the wrong produc then at 9 AM the next morning I get a phone call from the corporate office of Kroger fries and this gentleman told me no it was not OK to eat plastic and you had no idea who would call me at midnight and I tried to explain to him what had transpired from the store with their employee and Me getting the wrong roasting bag but he was very rude his demeanor was just wrong so I hung up on him to basically just gave up and forget about the four dollars and something cents even know it almost ruined my turkey I was disturbed at midnight and I was insulted I'd rather not pursue it they just seem very rude and I would never ever refer their store to any of my friends Walmart just down the street

Nov

Posted by Jvwhitehead75

on 11/22/19 at 7:11PM

I was told by Kroger that it is a Georgia State Law that baby food and formula can not be returned. I just bought some formula today and am trying to return it and was told by management that it is a state law that it can not be returned. I researched to see if it was a law and everything I read is it can be returned with a receipt.

Nov

Posted by Thinkcombat

on 11/5/19 at 9:52PM

Kriegers is the worst for refunds on a debit card any other store Walmart miejers home Depot Lowe's Menards all them either give cash for the approved with recipt refund because u used your 4digit pin when purchasing with debit not credit a credit card I can understand a few days to be returned due to the payment clearing then the refund but a debit Kriegers hold intentionally for 3 days minimum I asked my bank same day they said they see it even new how much it was without me telling them but Kriegers had a hold on it for 3 days that's total bullspit I returned a seven hundred dollar defective tv to miejers my refund was back on my debit card before I got in my truck to leave Kriegers is a joke with refunds always demand cash back learned my lesson no more Kriegers for me or my family

Sep

Posted by Gilbert Fry

on 9/17/19 at 3:06PM

Get Cash Refunds Only

I bought some gas at the Fry's in Gilbert, AZ, and used my debit card, which I gave to the clerk. When I chose the wrong type of gas at the pump, I pressed cancel on the keypad. I went back to the clerk, who said he had to charge my card again because the first transaction was canceled. I gave him my card again and asked for receipts. Now my bank shows two debits but no refund. One of the receipts does say refund, so I expect it will come through eventually. But here's the point: Kroger seems to hold refunds back to cards for two or three days. This has happened to me before. I will now ask only for cash refunds. I suggest you do the same.

Aug

Posted by Anonymous

on 8/3/19 at 7:36PM

For purchases over 10 dollars you have to have a receipt.

Jun

Posted by Maggie J

on 6/27/19 at 2:32AM

Hello, I shop 3-5 days a week at Frys food on Dove Valley Rd in Carefree.

I spend thousands of dollars a month at this store. I have bought back yard furniture, bathroom towels, wall decor so on and so forth. I shop at Frys for all my parties, b-days, Thanksgiving, Christmas etc...

There has been times maybe 2-3 times during a week I have had to return items, such as, food, or drinks or house hold items. Today June 26, 2019 I made an attempt to return two boxes of frozen shrimp, and some Gatorade. When I approached customer service desk, the lady said, "How can I help you"

I said, I have a couple items here to return, but I need a moment to get my receipt out. While I was doing that, she walked over to the Service manager and complained to him about my returns that apparently had been to many. He approached me, I had my receipt that I had handed to him, he looked at it he-jawed back and and forth. He than he proceeded to say, he could no longer return to me.

Now you explained to me why I was stopped for returning items that I purchased, always, always I have my receipts. I spend so much on a weekly basis that to be treated like I was a criminal. I'm a good person. I' m a Psychologist here in Phx, As. I believe I was mistreated and I did not deserve that kind of treatment.

I have a lot of friends, and colleagues that will be informed not to shop at Kroger stores. I have never been so embarrassed as I was at Frys. There were a lot of people around, and I just really felt so humiliated by the actions of the Frys employees.

I believe I did nothing wrong, but Kroger made me feel differently.

Jun

Posted by Anonymous

on 6/11/19 at 5:34AM

Bought a planter of flowers for my wife but she did not like them. Went to return them and was told it was store policy not to accept returns on flowers of any kind. Was told this by a woman who said she was acting manager . Very disappointed looked online and could not find such a policy! What's up?

May

Posted by Disappointed

on 5/17/19 at 4:43PM

I have pampers and wipes that were given to me as a gift during my baby shower. I have too many of the same sizes and wanted to exchange them along with wanting to change the wipes from scented to unscented. If I had to pay a difference that would have not been a problem however that's not the case. Kroger's return policy is up to the discretion of the Store Manager so whatever that person decides to do or not to do is up to his/her discretion. I've worked as a Retail Store Manager for over 10 years and currently hold a General Manager position. NEVER have I nor will I tell a customer they have to have receipts if the policy states that Kroger over refunds and/or exchanges with or without a receipt. Typically in retail, if a customer can not produce a receipt then the item would be returned for the market valued price. I'm pretty sure that the Store Manager may have decided not to allow my exchange due to preventing or decreasing shrink but that's not how you run a business. Exchanges without receipts should be allowed at store's market value. In my experience, if someone was trying to return stolen items then they usually have an issue with not being refunded the value that the items were "purchased" for. I am highly disappointed with Kroger right now. Very annoyed that I called the customer service number and the representative sounded as if he did not care. His sorry was not genuine at all.

Mar

Posted by Greg Knight

on 3/31/19 at 3:01PM

Lost receipt for an item that was 22.50, looked up Kroger return policy online I googled it. Get to the store wait in returns line guy tells me that the manager says that since the item is over 20.00 I would have to keep the item or find the receipt. Nice to see managers not following corporate policy. Kroger doesn't seem interested in the money I spend their so I guess I should be spending my money somewhere else and filling up my cars too.....

Mar

Posted by Anonymous

on 3/28/19 at 7:46AM

Shopping at Kroger is not a pleasure. That is why I go to Publix. Store manager, Rich, (he would not give me his last name) hello red flag! would not give me an exchange on an item. He said it was state law. My complaint is that store policy should be consistent with all items. If state law prohibits the exchange (not a refund) then the store should quit selling the item. Kroger's customer service is very poor and it is indicative that they are trying to please its stockholders.

Mar

Posted by Catherine Johnson

on 3/16/19 at 1:16PM

The city market in my town said their policy is to not take back perishables. When I lived in Arizona I never had that problem. It didn't matter whether it meat, seafood, produce or frozen food they took it back and either exchanged it or refunded my money. Not only do they not take it back here but I have had to listen to a lecture from the customer service clerk before I leave. I would like to know just what Kroger's policy is and if this store is violating that policy. By the way, I worked for Fry's food store in Arizona and they were really good about returns.

Mar

Posted by Ps. Hassle 20$ returns to differ

on 3/4/19 at 10:19PM

Just tried to return a item to a different king Soopers Marketplace. One that's near my hosue and since the item was over 20$.
Was told I couldn't return it to the one near my house and had to return it to the king soopers marketplace I purchesed it at.

Ps. They also carry the same item that I was trying to return. At the king soopers marketplace that told me no on the return for being over 20$. Had to go back kings soopers Marketplace I purchesed it at.

Feb

Posted by Kroger stole 96.00 from my ebt c

on 2/28/19 at 6:06PM

Fredmyer stole 96.00 from my ebt card.i tried to purchase food.the purchase didn't go through.i was told the next day it would be back on my card.that date was 7-14-18.i had to go to the the store multiple times.after 5 tries and 5 months.they finally acknowledge they owe me the refund.on November 15 2018 they say they did refund to ebt company.when I talk to ebt company they have no acknowledgement of refund.when I call ebt they can't do anything.when I email kroger they can't do anything.this is food.why would fredmyer not refund my card.7 months later and I can't get my refund. unbelievable that kroger aka fredmyer would do something like this.i want my food ebt 96.00.i guess I have to waste time and go to small claims court.i have spent months and hours on this.have recorded conversation saying that we owe you a refund.fredmyer should have refunded my ebt card.even ebt said refunds never come pack to comoany.that they go directly back on card.

Feb

Posted by Wronged

on 2/27/19 at 7:20PM

I bought Tide and Oxiclean from our local Smith's store with cash. Came home to find out that my husband had already bought them and for less money from Walmart. I had my receipt but when I tried to return the items a week was told to enter in my freshvalues number, I did just to be told it was wrong?? How could that be when I've had my card listed with my phone number for over 10yrs?? I then remembered that the self checkout cashier had to assist me, and for some reason told me to start my transaction over so I did. I assumed that my card was the one still being used since the screen said "freshvalues member information received". As it turned out the cashier had entered their number. This is not the first time that one of their employees used their personal card for my purchas. I spent over $300 but noticed that my fuel points were not there when I went to get gas the next day. When I looked at my receipt I saw that the freshvalues customer number was not mine. This is totally unacceptable to begin with but to be denied my money back with a receipt that shows my EBT account being used but due to the freshvalue number being used (that I obviously didn't have) I couldn't get a refund. I have 2 children and while I will sooner or later use those products, every penny spent every month matters.

Feb

Posted by Anonymous

on 2/25/19 at 1:54PM

I bought a coffee maker a couple of weeks ago. I shop Smiths all the time. They will not take it back because I lost the receipt. This is crazy I have my phone number in there system so they can track the receipt. I was totally an embarrassment.

Feb

Posted by Angered

on 2/9/19 at 10:35AM

I tried to return 2 broken cosmetics items and had proof of purchase which was for 2 weeks prior and the manager said no because they looked "old"!!! I was speechless and left the "old" looking broken products I paid for but got no use out of on his counter and said he could keep them since they were broken and wouldn't do me any good and then walked out. I will NOT be spending my hard earned money at any krogers or affiliate store and will make sure to let everyone I know of their treatment!

Jan

Posted by Real Life

on 1/27/19 at 4:49PM

Kroger is failing customer satisfaction. First off I want to say something to those who have never experienced the unprofessional and demeaning behavior of a Kroger employee,(you shouldn't be so eager to post the things you do backing the acts of denial).
There isn't a business in operation, and especially a Kroger location, that doesn't have employees that are unknowledgeable regarding their place of employment or that go to work with their personal life causing them to act in an unprofessional manner. Kroger stores do not operate like corporate states they do, or should. Each location has its own rules despite what some may think. This is something that happens everywhere. The day will come where the people who denied, took part in the denial, or in any way support the denial of a return, are being confronted by good old CARMA. Yep that's right, CARMA has no mercy. It's really sad though that you'll probably never realize why it is that you are experiencing it when it does call upon you. Oh well, I'll smile now and every day knowing that you are given back for what you've dished out. ð��

Jan

Posted by Beachbabi

on 1/22/19 at 5:51PM

I attempted yo return unopened unused makeup WITH the receipt. The receipt showed the individual products and purchase price. I was refused the return with the reason stated as my receipt was torn at the bottom and their policy is returns accepted with a full receipt only. I argued that was ridiculous as 98% of my receipt was legible and in tact and that the items I was attempting to return were clearly listed with the price I paid. Completely in contradiction to everything I am reading online that states their return policy as returning anything within 30 days for any reason including if you just didn't like it. Get it together Kroger and train your employees accordingly.

Jan

Posted by geminirose62

on 1/2/19 at 12:43AM

Tomorrow I will be attempting to take a Christmas gift to Smith's Marketplace for an exchange. My in-laws gave us a roaster oven and we already have one. They said they bought it there. Will let you know...

Jan

Posted by Anonymous

on 1/1/19 at 3:34PM

I tried to return some diapers that I got as a gift. I said I didn't have a receipt (it was a gift). I said I know they are from Kroger's bc they have a Kroger sticker. But bc the sticker wasn't for their store I couldn't return it without a receipt. But if I had the receipt I could return them. Really!?!? If you sell them then let me exchange them. I didn't want money I just didn't want that brand. My daughter can't wear the brand I was gifted.

Nov

Posted by Zinda

on 11/18/18 at 7:47PM

After reading most of these reports I would have to say that 75% of them are trying to return unreturnable items or they don't have a receipt! I'm not sure where they are usually shopping where they allow returns without receipts on perishable goods (goods that have expiration dates). That seems to be a common sense issue, they need to know when you purchased it to know if it was in a reasonable amount of time. Also small items that are frequently stolen from stores and have a high price tag are expected to be shown 100% proof if recent purchase by the person who is trying to return them. You can't expect to have the receipt and not have the debit card they were purchased on or have the Fry's card that was used either? Looks like you picked up a receipt from the parking lot and using it to return items that may have been stolen from there or any store that has them redily available without locked security on that item.

This all cones down to common sense and I highly doubtful that anybody who says that this 1 return problem that they brought up on themselves (by not using common sense or returning ninreturnable items) is actually going to stop them from ever shopping at a Fry's ever again! You have to be kidding me! I'll bet most will continue to shop there and will now keep their receipts and some might think that they are owed something and will probably be more inclined to steal something to make up for this issue. I'm not and never have worked for Fry's but I have worked at other grocery stores 35 years ago and know what people will try to do when they shop or in some cases, just steal without even making any purchases. I worked at a 24 hour store 3rd shift so we had are share of issues. We were located next door to a police station and it made no difference to customers who blatantly grabbed and ran. Only 1 got away out of 50 or so.

Nov

Posted by cocojoe

on 11/16/18 at 3:34PM

Returned a BIG bottle of chili powder today--bought a new one when I forgot I already had one in the cupboard. Staff were exceptionally nice and happy to refund--no questions asked.

Nov

Posted by Pissed off customer

on 11/9/18 at 4:38PM

Two words "Screw Kroger"

Sep

Posted by Anonymous

on 9/20/18 at 6:53AM

Beware.
You can buy something at your local kroger, decide you do not want it, take it back (with original receipt ) and they can deny your refund. Yes, even with original receipt from THAT store. I WILL NOT beb shopping at Kroger anymore I the future! So basically they pick and chose who they give refunds to.

Sep

Posted by Maria

on 9/17/18 at 5:40PM

I bought 2 boxes of Nicotine gum at Kroger and decided to return it and they refused to give me a refund. Is that really a law in Michigan. I was furious!If anyone knows plz comment

Sep

Posted by Stanley

on 9/10/18 at 12:05PM

Tried to return a few items that were purchased by my wife and daughter at a Smith's store in the neighborhood we lived in before our recent move to another house on the west end of town. Without the receipt I knew there would be problems,(one being that I'm a Black male). I used a bag recycled from the bin from the grocery store(not Kroger). They accepted 1 item but not the other. It angered me because I had the wrong receipt and the clerk demanded I have the debit card associated with that receipt that must've been in the recycled bag because my wife misplaced it,regardless,I believe in my heart that i was viewed as a thief and that their store policy was going to change even though the item was purchased at that store and I found less expensive replacements and just wanted to return to the store purchased from.

Aug

Posted by HPD73

on 8/25/18 at 12:23PM

FYI KROGER- you guys need to be consistant with your return policies! And it is NOT illegal in all States to return unopened alcohol. They check the expiration and with a receipt they have to return it and if the try to deny it, I simply tell them to check the laws in VA.. As someone in law enforcement, I know the law and Kroger should too! Cigarettes cannot be returned, but alcohol can!

Jul

Posted by Webis27

on 7/25/18 at 10:54AM

I just read the comment on the man who tried to return things for his 96 year old mother. My story is similar in many ways.
I was over charged on many items that Kroger had advertised on sale. I called the store and was told the customer service counter closed at 8pm but the I could come in to speak with the manager before 11pm. I had someone to take to the airport, so I didn't get there until 10:30pm.

The two managers I had the horror of speaking to were so unbelievably disrespectful. Kroger did a bait and switch with advertising a product on sale and even though I caught them red handed with the over charge they refused to refund anything. They stole my money. The managers stood and bullied me. I too am a disabled person, and I think they liked beating up on a woman. I even offered to come back at a better hour of the day when the customer service counter was open. They stood there with arms crossed glaring at me. One of them even called me a liar when I advised them that I had issues with their digital coupons not working with my Kroger plus card. He told me it wasn't possible what I was describing and that OBVIOUSLY I did something wrong.
I've never had issues with Kroger in the past. But if they mark products like meat down by $3 and I bring them the evidence and they refuse to even look at it, or give a discount what recourse does the consumer have.
I wrote to corporate and heard nothing. When I called about not hearing anything I was advised it had been escalated to higher ups, but they still never sent me one response.
How can stores steal like this? How can they get away with price fixing and more, I thought it was all illegal in this country? It makes me so upset to see that these two men got off on picking on me. I'm in my 50's and I am on disability. I think this is horrible and Kroger should think enough about loyal customers to at least contact me. Shame, shame on Kroger.
You cheat disabled women out of money that is very limited. That means a meal I won't get to eat.

Jul

Posted by g.j.morales p.a

on 7/2/18 at 2:25AM

Posted by A civically rights violated customer but as a practicing Attorney I am very aware of my civil rights they have been severely violated at Krogers Ralph stores tonight by two nasty slanderous and libelous women who I am really not very happy with right now I came in this afternoon to buy my mother some supplements and some other things when she was in the hospital but it turns out that they decided to transfer her to a nursing home when I arrived at the nursing home they told me that these food supplements probiotics and Zyrtec were not able too be used there they were not able to use them there because the doctor has to prescribe whatever is in that nursing home from their pharmacy so with the original packaging and receipt I returned it to Kroger and it is 11 oclock at night now IN the middle of the night I have a broken leg and I on a walker and taking the bus because I cannot drive with this leg broken so I have just wasted three hours because it takes the bus very long time to get here at thisTime of the night any other night Besides Sunday it comes once an hour on Sunday night it comes once every two hours and because I did not want to lose work tomorrow I make the trip so instead of Being able to purchase another $60 worth of the cat food dryel and and other assorted items to be taken off of the $70 that they just stole from my 96-year-old mother . So now here in the middle the night and when I get instead of nice customer service is a bunch of nasty people telling me that theyRe not going to refund my mothers money instead I get some geniusbtelling me that theyRe not gonna take the probiotics back and that they are not now gonna take the cards I bought back either now because I was an angry now customer facing a civilLy liabelous brat. It really is not their business that now we are not going to be going to South Carolina to my daughters shower and then I no longer need the card because my mother is now in a nursing home so that not being their business and all of this combined really makes me not an angry customer but a of severely violated customer and the fact that I get to try rn there in the mornings by sleep deprived to yet another genius cashier telling me that it is their policy not to make refunds on food supplements which makes absolutely no sense because on the website in any public place that will probably have anywhere in the world that I or any other sane person has seen or been made aware of at the store aware of that they return everything except alcohol and cigarettes as long as it is in the original packaging unopened so if that is the case and I donT appreciate the fact that they told me As the first comment out of the kids mouth was I had other customers in here trying to return this stuff , what STUFF I now everyone in line is looking at me like I'm a crook insane that is solid grounds for a libel suit and slander I didnT go to law school for Kicks andI work at ACLU for 14 years so you tell me is this store

Employee has a right to treat me like a thief and steal my 96 year old Mothers money and make me injure my leg worse having to return to the store again tomorrow to probably hear the same crap. And to add injury to insult I also have noticed that on the boxes there a sticker that Ralphs has put on the label of the actual probiotic that says Ralph and you canTget the sticker off so even if I try to return it to the manufacture somewhere else it could not be returned to anybody what kind of bulicrap are they trying to pull I don't get paid if I donTwork 70 dollars is one tenth my mother total income for the month so tomorrow I gonna have to take a half-day off of work which will cost me 245.00 I am sure or in fact very sure they donT wanna pay me for that either and take my broken leg and on my walker take two more busses and walk two additional long downtown Los Angeles blocks up take this stuff back too the General Manager to them be made to stand and waits in the store be made to stand and wait on the manager and try to convince the manager and now apparently there store manager Unbeknownst to the corporate office his policy is that you cannot read turn food supplements or zyrtech to Kroger stores and his managerial. .areas. Just another ass in a long line of ases then to try to convince him that I need my 96 yo MotherS 70.00 of Security money because my mom needs her money I have to eat these peoples crap for dinner and breakfast. Because my Mom and other people need supplements they are ripped off by Kroger store and they had better like it or like maybe they too will be treated like a thief and escorted out by security which now the security force who I see every night in order to feed me every night thinks I am some piece of crap thief because of the way these people treated me tonight so now I can't go back in there without them looking at me like a piece of junk when really the right thing to do would be go to work tomorrow and then sue the crap out of this company but because my mother needs money I canT well maybe I can do that maybe I can even t

If my mother gets a refund. There must be others who want to stand up for their rights. I can check it out .I think I will thank you .The smart thing going to work tomorrow and suing this company and making a very public stink about it I have friends that write for the LA times and other places and of course social media is only for them to address the situation but since my mother needs her money immediately I dont know if IM anled be able to do that. They had best soon rectify the situation and I mean immediately or this will become something I really donT want To have it become.My friends over at the ACLU love to picket stores and bring attention to things that Violate peoples rights so Woe0Abe have to do is just and fair that means mom and everyone else who has been betrayed and violated by this corporately unknown and unique un published policy enacted by a gm and a couple of hs dropouts. I guess I will make it apparent to my associates and the courts that thatwhat happened to me and if that what Kroger wants they will get just that not a problem wehandle it. The LEGAL WAY. Tried in social media and in the papers and out in front of the store on a picket line . I demand a public apology from

The whole staff at night including my escort and it made clear to hm and then that I am not 0A thief a threat or a piece of trash they can kick around because they wear a plastic name plate. That when I return to that store as I have no other choices in Dtla that they will treat me with the respect I have given them every night I go in there. Of course there will some bs apology from the people on this site and some lame explainationabout a misunderstanding but at the end of the day do you want to buy anything from the pharmacy again there? I sure as hell wont if anyone else has hadThere rights trampled on and there reputation wrecked by the employees at Krogerstores please contact me ator leave a message as to abuses you have suffered. I will listen and if there are enough of us we can act as the public can in this country and stand up to these rude and self righteous people.

Jun

Posted by eusojjosue

on 6/27/18 at 11:05AM

I tried to return some items at the Richmond Hill, GA store and I was refused because my items were expired. I asked the "customer service" woman behind the counter, "what if i purchased them expired?" Her response was "I doubt that"...followed by "we would not be able to resell it." First, rude and unprofessional response; calling a customer a liar by saying you doubt that. Secondly, what a disgusting practice that when someone returns food items, Kroger would put it back on the shelf. I would not want to purchase something that's not expired but was sitting in someone else's possibly disgusting cabinets. Finally, when I asked about the return policy, she said to check the website. Shouldn't you have it in plain view? Very disappointed in Kroger.

Apr

Posted by @kroger

on 4/26/18 at 4:37PM

By state law I confirm that all alcohol and tobacco as well as nicotine may not be returned even unopened with a receipt.

Apr

Posted by Debbie Heck

on 4/14/18 at 4:42PM

Just purchased 10 packs of Marlboro cigarettes. Swiped debit card when cashier told me the carton price was lower. I took it straight to service desk and was told I could not exchange packs for a carton. I asked for a refund and was told I could not get one.

Apr

Posted by Angry shopper

on 4/8/18 at 8:46AM

I bought some items across town about three weeks ago. I didn't end up using them and decided to return them when I had time. I went this morning to the store nearest me, about 6 miles from the other store with my receipt. I was told they do not expect returns from that store locations. They were very rude and said I had to return them to the original store of purchase. This seems like BS to me. Where is that in the return policy? Kroger website states this...
"What if I wish to return something I purchased at a Kroger store?
Simply return the product, packaging and receipt to your nearest Kroger store. The customer service staff will assist with a refund, exchange, adjustment or credit to a Kroger Gift card."

Mar

Posted by Beachplease!

on 3/10/18 at 11:39AM

I have never been loyal to Kroger's. But since I moved to Murray, KY from Houston, TX I have had no choice but to shop here. Today I went into their store for the 7th time in 3 weeks looking for Essentia water. Once again it had a sale price of 2/$3 but was completely out of stock. I've had employees look for me in the back with no luck and telling me "A truck comes tonight so it should be on there." I had to drive 30 minutes away to Paris, TN to get the water for $1.99 each. I then drove back to Murray for them to make a price adjustment only for the sales associate behind guest care to have an attitude while calling the manager over the phone for a "2092." The assistant manager then comes to talk to me saying they can't do it. I spent the last 15 minutes on hold with customer service at 1-800-KROGERS for them to tell me that it is to the store manager's discretion whether to do a price adjustment and as of 1/25/17, this Murray Kroger's has stopped doing so.

This is irritating to be in a small town and with not many options. I refuse to buy another item out of this Kroger's and any Kroger for that matter. Can't wait To go back to Texas for my well missed Southern Hospitality!!!!!!!!!!!

Mar

Posted by TNmom

on 3/8/18 at 3:34AM

My husband and I bought several cans of Similac Soy formula for our son. $100 worth to be exact. I tried to take them back to exchange them and was told it was against the law to return or exchange formula. This is concerning the Kroger in Gallatin, TN. I tried googling to see if she was right, but I can't find anything about it being against the law. This was a lot of money we spent. I am so incredibly angry that I can't exchange for the correct formula my baby needs. It is odd how Walmart will exchange formula in the same town but she tells me it's against the law. I feel like I threw away over $100, when I have two kids to care for this enrages me.

Feb

Posted by Anonymous

on 2/25/18 at 1:24PM

I went to Kroger to return 2 shirts probs ky a month ago, or so. I had the receipt, but I had taken off the tags assuming they would fit the the first one did, they did not. She told me that they are not supposed to return items without the tags. I told her I returned stuff to Kroger all the time andbecsuse I had the receipt she did except it, but she also said "that Kroger was getting stricter with returns. I don't know if it's true and I'd like to see their policy, but this sites link to it is broke. I tried searching and couldn't find it either.

FOR EVERYONE- if u have the Kroger app and a Kroger plus card (not positive the plus cards required), log in to the mobile app and there is an order history or purchase history menu. If you go in there u can get your receipt from quite a ways back. The store customer service can do this for u, but most of them won't tell u.

Feb

Posted by Cam0216

on 2/20/18 at 9:43PM

Kroger store #395 off FM1960 BEWARE! One of the Co-managers there Mr.Russell is without question the most disrespectgul,condescending arrogant. In his mind he things he is manager and runs the show by speaking down to customers. He quickly found out he was wrong. Managers like this is why more and more people have gone to HEB!

Feb

Posted by jhug

on 2/13/18 at 10:29PM

I was in I used my EBT card on a self chechout. I had diffuclty with the machine and the attendant arrived to offer assistance. My initial attempt to pay resulted in my card being accepted but I failed to hit the "card" selection first. The attendant assured me I was not charged and that my transaction was not conpleted. I had to go to another register to check out but my EBT card was charged double/ twice for my single transaction and now my EBT card is over $20 short. Basically I was charged twice but only have a receipt for the second transaction. I was given the number for the Dillons Check Department but have unable to get through. The automated system says "they are experiencing high call volume and to call back 24 hours later" then the call is terminated. How do I get a refund for my basically "stolen" $20.08?

Feb

Posted by Anonymous

on 2/9/18 at 4:37PM

I purchase a pack of cigars from Kroger's on February 9th 2018, the same day 1 hour after my purchase, I realized that the product wasn't what I needed. I attempt to return the product for a refund and was notified that there was no refund on tobacco products. I did not see any indication of no refunds of tobacco products before I bought the product or on my receipt. At least it should be on the receipt that there is no refund for tobacco and any other products when you purchase it. This will save people time and gas!

Feb

Posted by Discouraged Kroger Shopper

on 2/1/18 at 7:22PM

I was informed by a customer service rep. at Kroger, that I could return anything without a receipt I purchased there, as long as I used my Kroger card, when I purchased it so it could be tracked that I bought it at Kroger. But, I could only receive a store credit for the merchandise purchased without a receipt. I was able to obtain a few store credits in the past on some of the returned items I brought back on separate visits there. When I attempted to return something else again for $2.99, I was informed by a different customer service representative, that I had been informed by the manager on a prior visit I that needed to have my receipt before I could return anything else. I know the manager did not inform me this, and told him so, as I denied it the customer service rep. came back with a response to me 3 different times, that "You were told you needed a receipt before you could return anything else". This was humiliating and rude to me, because I had received conflicting informed to me by Kroger's customer service rep.'s.

I have bought a lot of groceries there in the past, but now I feel discouraged from ever wanting to business at Kroger again because of this.

Jan

Posted by Anonymous

on 1/30/18 at 6:56PM

I never bought prepaid card ever before so I really didn't know what I was doing,so this lady came over with a Kroger supervisor jacket on and she assistant me later to find out she didn't even work at Kroger's she was just there selling prepaid cards I told her what I needed the card for and she said oh this one will be good so I bought that plus four more totaling $2,000 to help my son out of a jam by making his car payments that were totally way late, she had me buy a debit card with no cash value I needed the one with the cash value so of course I couldn't use it so couple hours later I try to take them back and they would not take them my credit card company said they can't do that they have to return them I even called the corporate number and they said no

Jan

Posted by Dw

on 1/29/18 at 8:03PM

I went to EXCHANGE a few packs of diapers for another size without a receipt. I was told I couldn't exchange because the amount was large. The diapers were only $8. I'm like I don't want to refund them I want to exchange for another size !! Never opened or used and I said someone's had bought the wrong size and didn't have the receipt

Jan

Posted by Smith's 706 450

on 1/27/18 at 6:49PM

I work for Kroger (Smith's) @ customer service. After reading most of these comments, It's clear these associates were not properly trained. You need to return something? Fine. Have a receipt? Even better. I blame management more so than the clerks themselves. These CS people (including myself) are often given mixed messages from different managers. We can always check movement if you don't have a receipt. But if there is no receipt presented, it's going on store credit. If you have one, then it will (SHOULD) be returned to the original form of payment.

I just stumbled upon this page researching if it's against my state's law to perform returns on alcohol sales. Didn't find an exact answer..

Jan

Posted by Ellen

on 1/26/18 at 1:42PM

I bought a package of nicotine gum from Kroger grocery store off Highland Rd in Waterford Michigan. It was on sale for 21.89. I changed my mind the next day and went back to return it...unopened and with my receipt. Was told that its against store policy to return tobacco products. Well..I understand that. If it were in fact a pack of cigarettes/alcohol. Called the manager up front and he continues to tell me that because it's tobacco they cannot do a return. I tell him I understand about a pack of cigarettes or alcohol. But this is nicotine gum, not a tobacco product. He says they are the same thing. No...if he even googled it, he would find that nicotine is def not the same as tobacco. It is in fact an ingredient in tobacco. I spend between $500.00-$700.00 there a month. And what about the customer is always right?? I eventually got my money back only because I put up a stink. I've been shopping there for 16 YEARS!! Really gets my goat...not sure if I'll be going back. I'll take my 500-700 a month in groceries elsewhere. Oh...and I did call headquarters and spoke to a Tracie who was very nice and helpful. She said there is no policy regarding the return of nicotine products such as the gum/patches etc. Only alcohol and cigarettes. Thanks for letting me vent! Sinerely, Ellen DeAngelo

Jan

Posted by Nunya

on 1/17/18 at 8:23AM

Just returned a gift that was meant for my mother and unfortunately she passed before it could be given. I know it was purchased at Kroger. They treated me like I was a thief.. I used to work for Kroger!! Customer service!! I know how and why they do things. If they had not intended on treating me as they did, they would have just entered the UPC into the register, saw it was theirs and gave the refund but, instead, he called up the GM Dept and had them check to see if it was theirs.. Then said since they couldn't find it in the system, they could only give me 10 bucks.. For a $40 item!! So much for their no Hassel return policy!!

Jan

Posted by Sammy

on 1/16/18 at 12:31PM

Your store has went south with the unprofessional team that has taken over the last 10 years,I was so embarrassed along with many other loyal customers who now switched to other local grocery stores;It all started over trying to return an item,They made me feel like a thief and liar.At that time is when I found out that many other people were done the same exact way!I just wanted to return an item and was told that It will not be done and spoke to me like a child and I will never spend my 1,000 dollar monthly shopping routine with kroger's again

Jan

Posted by Anonymous

on 1/14/18 at 5:17PM

I attempted to return 3 unopened bottles of wine to s Krogerbstire in Memphis. I had the receipt and went to the Customer Service Counter. Iced red tovexcgsne the 3 bottles for three different bottles of wine. The clerk told me that a state law prohibited me from exchanging alcohol or tobacco in any retail establishment . I cannot find anything to confirm this decision .

Dec

Posted by Me

on 12/20/17 at 11:02PM

Make sure you want your gift cards when you buy them. Apparently they won't even let you exchange them for the same price even. Is there a policy by the gift cards that says that? Do the employees let you know? So if you buy the wrong ones or decide you need different ones that same day mind you (not ten minutes after purchasing) you are screwed.

Dec

Posted by Anonymous

on 12/19/17 at 6:40PM

I returned something someone gave me for my birthday and no o did not have the reciept,but was told by person at the service desk to get what I wanted when I got to the service desks the same person was at the sd but now he had someone else help me he basically acusesd me or said the item was stolen and I needed the name of person and recoept or he could not help me .I gave him the name of person who by the way works for kroger,still wasn't good enough he embrassed me and my daughter so bad she walked out of the store I want something done about this kroger states satisfaction and priority is important when it comes to customers,I was embrassed and certainly there was no satisfaction, and I am someone who shops at Kroger spending hundreds of dollars weekly,but I was so upset not only could I not enjoy my dinner at longhorns my daughter took me to for my birthday after leaving krogers I could not eat.i not sure I will cont to shop.at kroger anymore.

Dec

Posted by Schwanhilda

on 12/15/17 at 4:44PM

I just try to return some laundry detergent that my husband bought 2 months ago. I do have the receipt. Detergent just sat in our garage. Store manager at Food 4 Less (Kroger affiliated) says returns are only accepted within a week. I couldn't find nything to that in their policies. Can someone confirm that as official Kroger policy?

Dec

Posted by caNtn

on 12/2/17 at 11:56AM

Accidentally bought Enfamil Toddler Formula instead of Similac. Immediately tried to return it with the receipt and was told formula is not returnable due to HIPAA. I am a RN who specializes in regulatory matters for a large healthcare company and very familiar with HIPAA. Nothing in HIPAA addressed baby formula. Perhaps it is an FAD reg due to tampering but the manager demonstrated her ignorance!

Nov

Posted by Anonymous

on 11/12/17 at 3:49PM

My mom recently sent my daughter a few sports bras and pants she purchased at Kroger. I was very thankful as this is my first foster child and we started off with just the small bag of things they dropped her off with. The pants are too short and Kroger will not let me return them without a receipt. I spend at least $500 a month at Kroger on groceries if not more. The manager was not friendly with me at all. I have seen them let others return clothes without receipts. Why am I being treated differently? The Kroger in Knoxville at Brooklawn will no longer be getting my business. I did not read anything in the return policy where clothes are non returnable!

Nov

Posted by Amber

on 11/8/17 at 10:22PM

My in laws recently purchased a $38 package of huggies diapers from our local Kroger in Harrisburg Illinois .they bought a size 5 and we need a size 6 so I went in to exchange them for the correct size . I was told that the diapers could not be exchanged even with a receipt . Not only is there not a sign in the store stating that baby products can not be exchanged or returned the manager In the store was extremely rude to me and the cashier told me that because I told them they have exchanged diapers for me in the recent past that they would investigate who it was and fire them since I asked about it . I have spent thousand of dollars in this store and hundreds of that have been on baby products . I would like this problem corrected ASAP or they will be loosing my family and I as costumers

Nov

Posted by the.one

on 11/7/17 at 3:56PM

I bought some earbuds that were like 5 dollars. but one side is quieter than the other. like, one side would be painfully loud and the other side i can barely even here. do you think I would be able to get either a refund or, switch it out for another?

Nov

Posted by Appalledcustomer

on 11/5/17 at 9:45AM

At Kroger now (Smiths Store #319) and I am trying to return some batteries I spent almost $20 but got the wrong size. Theperforated line on the pack split but the package is not open itself, the merchandise assistant manager Sonya says she can not take the item back without having to mark it down so she will only give me the marked down price because I can't find my receipt. So Kroger is screwing me out of half the cost of these batteries?!?! I even told her she is not following Kroger return policy and she does not care. I am going to put this everywhere to show the Kroger employees at this store make their own policy apparently. To bad I guess I will have to find another store to shop at while living in Las Vegas.

Nov

Posted by Anonymous

on 11/5/17 at 5:03AM

I bought some kroger eggs yesterday. one of the eggs were broke adn was leaking. i managed to grab 2 clean eggs. but one of the batch wa broke andd was leaked to the other eggs. this is gross. and dissapointed that the staff cant consistantly check product for bad product.

Oct

Posted by Anonymous

on 10/23/17 at 10:36PM

Shopped at Kroger at FM 1960 bypass in Humble TX. Spent a little over $60 but bank account register shows charge over $110.
Disgusted. I did not get cash back and didn't think it was necessary to keep the receipt. Never again.

Oct

Posted by Refund for Kroger chilli sauce

on 10/22/17 at 5:06PM

Hi, I would like to return Kroger Chilli sauce. It taste actually like Tomato ketchup with quite strong sour taste without chilling.
I'm quite disappointed with this product, because I'm happy with other products of Kroger brand.
Please consider to make a refund on this product

Oct

Posted by 110 Winterset

on 10/22/17 at 4:39AM

What hours is someone there to process returns?

Sep

Posted by sydbid

on 9/1/17 at 5:13PM

ok thanks

Aug

Posted by rockyjoudi

on 8/15/17 at 7:28AM

went to norwalk store to return a couple of items that were purshed eith a debit manager refused to give me cash back she put it on a gifr card saying that a vompany s policy i asked to see the policy said to go on line and its posted on there went on line and thetr was no such a thing she is a liar very disappointed

Aug

Posted by Kendra

on 8/11/17 at 9:28PM

I bought an item and later went to return it and I sat in the line for about 15 minutes because the lady working the money services counter was outside talking with the other employees of Smith's. When I finally received help I wanted to return the item and get my money back. The item was $24 and something change. She refused to give me my money back and told me that if the item was over 10$ their policy stated I needed to get a gift card in exchanged instead of getting my money back. I'm very frustrated... I had my receipt and wanted my money back and she wouldn't give me MY CASH back. So unless your return policy says even though your customer has their receipt they can't have their money then I want some kind of compensation because that's bull sht

Jul

Posted by Anonymous

on 7/31/17 at 12:16PM

i had bought some tobbaco and got the wrong kind i was wondering if i could exchange it for the right kind i do not have my reciept

Jun

Posted by Edith

on 6/23/17 at 11:39AM

Was charged $6.39 for butter that is advertised at $2.89 and only gave me the difference after 10 min wait at customer service booth and asked for toilet paper to use the bathroom and after 8 mins of telling them I was pee on myself while they all looked at each other and was given a napkin for meantime. They really do not care about customers. Posted pics on google as evidence.

May

Posted by Anonymous

on 5/14/17 at 4:09PM

Kroger Shame On You! U Really Need To Inform Your Managemement Staff On How Well You Respect And Treat Ebt Customers. Kroger In Loganville Ga.

Apr

Posted by Loyal Customer

on 4/22/17 at 8:54PM

My local Kroger has Easter candy 75% off. There is/was a sign that said M&M $3.99 ( you save $2.00, and I took a pic of it), well when I got the register they rang up for $5.99 with 75%. I noted it to the cashier that they are listed for $3.99 and asked would it be 75% off of that? She asked another lady, I am not sure who she was as she did not identify herself by name or title, but she told the cashier and me that it was off the original price ($5.99). I then mentioned the right price guaranteed policy states its free up to $5.00 because it rung up wrong. This lady told me that "they" do not have that policy anymore; I asked when did that change? She then stated "not all Kroger's have that policy" and kept shacking her head. There was only two registers open ( my lane being one of the two) and self check out, the lines was long and that cashier was getting ready to clock out so another cashier came to assist checking me out as the "manager or whoever she was" didn't bother to address my concerns further and clearly gave vibes that I was holding up the line. So I stated that I would just contact corporate. I contacted corporate and a young man read the policy to me and told ME to tell THEM they owe me a free item and a $5 gift card. I was thinking did you just hear me state this lady told me that was not their policy. (Although I know the company policy better than their employees). I will go there in the morning and perhaps I would be greeted with a friendlier face, someone who knows the policy and willing to make it right.

Mar

Posted by CLAWZ12

on 3/31/17 at 10:49AM

I had bought some John Frieda shampoo at Kroger's that was on clearance and I ended up not liking it. I bought four bottles at $4.40 each because I've used John Frieda for years. I think this shampoo made my brunette hair have very light and even a LOT of white strands in it that I pulled out! I didn't have my receipt as I always throw away Kroger's receipts because it's almost always just food on them. The girl was nice but said I needed my driver's license which I didn't happen to have. I drove home five miles round-trip which cost me time more than anything and brought back my license and she put the $14 on a store gift card which was fine. She had scanned my Kroger card and I asked if that shows my name and she said no because if it did, I was going to tell her my name and it would match. It seems a Kroger card would show the person's name and info because they send coupons to customers' addresses related to what they buy. It wasn't too much trouble, really; I was just glad they gave me a refund. The bottles of shampoo did have Kroger's clearance stickers on them so she knew I bought them at a Kroger store but didn't know when. I told her it had been about a month. Overall, I'm always very happy to go to Kroger's and get such good savings. They have really good sales and their milk is always a really good price. They have a lot better prices than they used to fifteen or twenty years ago.

Mar

Posted by JerkyT

on 3/26/17 at 8:52AM

Went into the southfield, Mi store 3/26/2017 purchased a sweet and spicy beef jerky. Was not happy with the quality of meet inside. Could not chew the meat enough to swallow it. Was made with certain pieces that were not able to digest. I usually eat better brands but this was on sale.

Mar

Posted by Erin

on 3/7/17 at 11:21AM

Just went into Kroger, the Kroger located right off the highway in Fort Wright, KY, and I've never been treated so poorly. This is not my usual Kroger and I only stopped there because I was working. I needed to return a few items that I just purchased this morning and yesterday. I really love Kroger and we spend a lot of money every month at Kroger. Within the last day or so, I've spent about $400. The items I wanted to return totaled out at $40, not much compared to what I just spent. One receipt I paid cash for ($240) and the other went on my husbands debit card ($150). However, my husband and I only have one debit card so I gave it back to him this morning. When I first went up to the counter and said I wanted to return a few items he looked at me and said, " You're returning all of that?" It came off kind of rude, but whatever, I let it go, not a big deal. At the end, she said she needed the debit card to put the money back on the card. So I explained to her that I did not have it on me at this time and we only have one car and my husband has it. I asked if she could give me cash. By the way, all of the other times I've ever return anything at Kroger, the policy I was told was that if you pay with cash or a debit card you have the option of getting cash back, as well as other options like a gift card or putting it back on your card. She mediately told me no she needs the debit card she cannot give me $40 back in cash. Then brought another lady over and she said she could give me cash but I had to show her the debit card. I explained the situation I mentioned that I just spent almost $400 at the store in two days or a day. They would not listen they were stuck on not giving me cash. I Wasn't asking for $100 back. I felt as though they were judging me and thought I was returning items for a negative reason or to get cash to get drugs or something. Just their behavior and their lack of willing to negotiate anything has made me think differently about Kroger. I will not be shopping at Kroger nearly as much as I used to especially at that location.

Feb

Posted by rolltide2739

on 2/20/17 at 7:44PM

The other day I asked my wife , to get me a can of dip from the local she came home with the wrong kind , I never opened it,and I kept the receipt, so I could take it back and Exchange it the next day , they would return they said there was a law saying they were not allowed and got rude with me, so I left and did some research on it, there is no law stating this , now I have a can dip ,I'll probably never use , I appreciate, the kind service I didn't receive ,from you , it will thank twice before I go to Kroger again

Feb

Posted by Beauty45

on 2/13/17 at 7:29PM

Shocked to read so many negative reviews! I shop at the Flat Shoals Pkwy Kroger, Decatur, Ga.3-4 times/wk and have always been satisfied when returning a product. No hassles! I have even come back the next day and redeemed coupons I forgot to present when checking out the day before. No Hassles. Once while waiting in the customer svc line, the mgr walked by and I jokingly asked for coupons since the line was so long. He apologized and surprised us by having Star Bucks give us complimentary drinks. No hassles! I LOVE THIS KROGER! Keep up the good work!

Jan

Posted by Walter

on 1/30/17 at 4:46AM

One of the most obnoxious transactions I've ever had in my life was with Rosalyn ( Lynn ) at Baseline an Country club in Mesa, Az. I inquired as to the scan right policy and she was a total (see you next Tuesday)about it. Why do some of these old bags think they're doing Kroger a favor by offending good customers? Is this a union thing? To hell with unions!! Not only did her attitude stink out
loud, she stunk like cigarettes.

Jan

Posted by KP

on 1/13/17 at 3:56PM

Went into Kroger on Chamblee Tucker rd to return some Christmas blankets we had bout at last minute. They are unopened and the manger was NOT NICE and said I must have receipt. I shop there almost everyday and he wouldn't even look hot up on my Kroger card. I WILL SHOP AT ANOTHER STORE

Jan

Posted by KP

on 1/13/17 at 3:53PM

Went into Kroger on Chamblee Tucker rd to return some Christmas blankets we had bout at last minute. They are unopened and the manger was a real jerk and said I must have receipt. I shop there almost everyday and he wouldn't even look it up on my Kroger card. What a lazy manager.

Jan

Posted by Englewood ohio kroger neville

on 1/4/17 at 7:12PM

Went to return a 30 dollar christmas present at kroger in englewood oh and store manager neville would not return an item that was bought in that kroger and was still in original packaging. I asked for return policy and he said that they do not have one which in this day and age is obviously a lie. It looks as if kroger employs untruthful staff and it sounds like it starts from the top so if the store manager mr. neville can tell a customer he cant provide a return policy then how can his staff be any better. I provided my id and asked for store credit without reciept just like i have done in past experiences and still turned away.i had to call a kroger helpline to get any info about a return policy and it stated in the return policy for items over 20 dollars without reciept i would recieve store credit but mr neville was rude and turned me away. No wonder why walmart has return customers because they treat customers right and stand by their word and kroger lost a customer over 30 dollars because the manager does not understand customer service and that return customers is what business is about. I am very dissapointed about a store that i have shopped at more than 10 yrs and they handle situations like uneducated fools.

Dec

Posted by Kyle Foster

on 12/20/16 at 5:48PM

I bought hearing aid batteries from a Kroger that was in the next town over Clarksville,IN and noticed when I got home that they were expired with a "best use by March of 2013" so I tried to return them on my way home from work at my neighborhood Kroger in Jeffersonville,IN and the lady told me that they could not exchange them and that I'd have to go back to the other Kroger. So I was forced to buy another pack (because I was almost out) and now have to wait till I'm in Clarksville again to exchange them.

Dec

Posted by EducatedParent

on 12/17/16 at 7:50PM

Walked into the Kroger at 3959 Lavista Rd a, Tucker, GA 30084, to return an unopened container of Kroger brand baby formula on 12/17/2016 at 8p.m. The attendant for customer service wasn't at the desk, so I asked a man doing go-backs for assistance. He promptly knocked on the accounting room door. As the door opened you can see two people inside who look very annoyed to deal with me. As I inform the young woman I'm trying to return the product, she immediately takes the receipt from my hand. I inform her that the tamper evident seal is still intact, and that I had been recommended by my daughter's pediatrician to remove formula from her diet. The attendant looks over the receipt and goes back to the accounting room to talk to the other man in there. She quickly comes back out and says they can't take it at all. I asked for a reason and she mumbled that people have been messing with baby stuff and returning it. I quickly asked if they had posted a notice that I was unaware of? She had no response. I then asked for a copy of the return policy and she had no response. Aggravated I put the formula back in my car and went back in to finish my shopping. I then checked in the baby product section. Just to see if there was a notice informing of the policy. Of course there was nothing there. When I finished and drove home, I decided to do some research. While searching for the Kroger return policy, I found this site- http://www.returnsandrefunds.com/Kroger/Returns
And could not find any information at all, due to the complete return policy page link being broken. Along with every customer review on that page detailing their horrible experiences. This is a terrible practice for Kroger, and is unacceptable for any customer to go through. I will be contacting the corporate complaint office and following up with the store manager in the morning. All written policies for returns should be posted. If they are not posted, employees can say whatever they want and there is no protection for the consumers. For a company that claims, and I quote from the earlier listed website.-
"Kroger will accept returns of products in nearly every case. They will offer either a refund, exchange, adjustment or a Kroger gift card. This policy even applies if you simply do not like a Store Brand item."

The behavior I have listed above should be amended. I fully expect to have this problem corrected by kroger soon. If not, I will take all my business elsewhere. I will also make sure that I tell everyone I can about this poor policy and representation of it. I have been a long time customer and former employee of the Kroger Co. I know that Kroger is supposed to put the customer first and handle every case as efficiently as they can. I hope the adminis of this page are better at their jobs then the store employees I dealt with today. Hopefully this matter will be corrected satisfactorily, and actions are taken to prevent this from happening to other customers in the future.

Dec

Posted by katie

on 12/15/16 at 7:59PM

Absolutely ridiculous experience tonight at the Kroger which my boyfriend and I frequent about twice a week for all of our (expensive, relatively nice) groceries. My boyfriend had bought a pack of razor blades about two months ago from this location. We did self-checkout, and the employees did not come to open the package. As a result, we had a pack of razors with a plastic "box" around it we could not open. Tried a hammer a couple of days later, nothing. We had it around the house for all of that time (despite going there several times a week-- we have lives) and FINALLY remembered to bring it back tonight. It's become like a running gag between us-- 'Did you bring the razors?' "No." I was elated to see I'd remembered it and resolve a months-long slight annoyance.
The cashier lady made her manager come over and he looked at it and said, "Do you have a receipt?" No, we bought this like two months ago. "And you really expect me to open it?" He full-out implied we'd stolen it. I was so infuriated. We buy things from here all of the time. In fact, we'd just finished checking out a purchase of over 150$ worth of food. Did he really expect that we'd somehow play some weird con on 16 dollar blades? We just wanted it opened!! He made us wait (only 10 minutes, felt like forever because I was furious) and ran my BFs Kroger card info. Apparently could not "find it" in the system and told us we could leave it there and he'd "look into it" tomorrow. My boyfriend had to ask whether he wanted to take a number from him as the guy didn't even ask for it. I asked to whom he reports and he gave me a weird look and gave me a first name only for someone who manages him. Totally unprofessional. I will be visiting the store in person tomorrow to speak with this manager. Policy be damned, that is NOT the way you treat customers-- I am a college professor who teaches organizational management-- and we will not be giving any more of our money to this store, and will not be back to this location.

Nov

Posted by 801customer

on 11/6/16 at 4:18PM

Smiths in Utah specifically on 10400 south is terrible with customer service. I walked in with Mt receipt and diapers needing a bigger size and without hesitation, the register didn't even bother asking me about the receipt Or if I needed any assistance she just assumed and jumped down my throat saying "we don't do exchanges for baby products" like wow? I'm never buying diapers from smiths again

Oct

Posted by Syahreza1

on 10/17/16 at 8:46PM

If i just buy a cartoon of cigarretes at city market and i already open one pack and try it but i didn't like the taste can i exchange the rest of 9 packs which is unopened with another brand of cigarretes or just do the refund? Thx...

Oct

Posted by Rileydog

on 10/10/16 at 11:15AM

Just tried to return an unused, new in package sheet set. The sales person said they were 100% bamboo. But no, they are polyester.

I saved the wrong receipt. I was unaware they wont issue a refund, credit etc without receipt. Manager was unable to look it up on my Kroger Card due to a system limitation.
Very unhappy. $50 waste.

Oct

Posted by Anonymous

on 10/8/16 at 1:15PM

I had diapers i bought with a catalina deal that my grew out of too fats. I was made to feel like I stole the items because I didn't keep the receipt. She ran my kroger card to see if I actually bought them. None of the packages were opened and I did not want cash, I only wanted to exchange them. I waited over 30 minutes for her to pull my kroger card info to exchange. I will not purchase any thing with that type of expense from kroger.

Sep

Posted by Hld89

on 9/21/16 at 7:01AM

I have had nothing but problems returning to smiths on sahara and Maryland. My items were hair products and the receipt was only 2 weeks old and they denied my return.

Aug

Posted by Anonymous

on 8/24/16 at 1:13PM

Will Kroger take back an item if it was paid for in cash and you do not have the receipt?

Aug

Posted by AnitaR

on 8/20/16 at 5:37PM

Went to return a can of UNOPENED UNTOUCHED baby formula, with original receipt from couple days back, my baby can't have this formula anymore, it was NOT paid by WIC, paid myself for it. They refused to return it and gave no reason. I don't care they should have returned and destroyed or donated it but as a paying customer who gives them more than $1000 business per MONTH, I should have been given the return on my hard earned money. I'm going to switch to Walmart or Publix.

Aug

Posted by Adam

on 8/20/16 at 1:11PM

This is in reply to Tony's post from August 14th. I don't work at Kroger, but I do know that stores cannot put perishable items back on the shelves after they've left the store.

Aug

Posted by Connie

on 8/20/16 at 9:15AM

Bought a $100 MC gift card. Gift card rang up at $105.95 for $100 gift card. On the card in tiny font it says there is a $5.95 activation fee. I have bought many gift cards at Kroger, and this was never the case before. They should post signage at the display re the fee.

Also bought $100+ in groceries (no alcohol or tobacco products.) Tax was $1.43. Receipt showed E-coupon for 4X gas points on the gift card, however total gas points was 429. Called the store and they said I would have to come to the store to get credited for my missing gas points. They studied the receipt and could not explain why the points were not credited. Reluctantly they added the missing points to my card, but acted as if this was my fault.

Aug

Posted by Jerry

on 8/20/16 at 9:04AM

Just had a horrible experience at Kroger. Apparently, the ScanRite policy no longer exists. Previously if an item scanned wrong, you received the item free on the first and the price difference on additional like items. Now, you get only the difference in the correct price and the scanned price. There is zero incentive for Kroger to get it right. They sell ten items at $5 over, only one person pores over his receipt and catches it, they make $45 in dishonest profit. The service desk was very rude, as well. We spend hundreds at Kroger monthly, but this may be changing now!

Aug

Posted by Tony

on 8/14/16 at 9:23AM

My mother picked the a wrong item,(cottage cheese) and went to return it for the right item. about 10 minutes it has passed unopened. when she tries to return it, the person on the counter just dumps it in the garbage and returns my mother her money. i believe this to be extremely rude and wasteful, if this is your policy you disappoint. if its not, i recommend you fire this person. I'm sure the camera caught her.

Aug

Posted by Mrspculv

on 8/10/16 at 10:14PM

Purchased a bottle of wine at the Bourbonnais, IL store and immediately tried to return it after remembering I could get it cheaper at another store. I was told I couldn't return it. What kind of foolishness?

Jul

Posted by Chapped

on 7/12/16 at 1:31PM

Unable to return an unopened bota box of wine in Knoxville, Tennessee. Not happy!!! No where on the receipt does it say I'm unable to return it. I was told that all wine sales are FINAL without exception. Wife bought sauvignon blanc instead of the cabernet sauvignon I prefer. Will avoid the Kroger grocery in the future.

Jun

Posted by Fermata

on 6/18/16 at 11:33PM

My local Kroger(Gaden City, SC) employees have always been polite and helpful. I moved from the west coast where I had shopped at Fred Meyer so I was pleased to learn that I I can find most of my favorite products locally in the natural foods section.

Jun

Posted by True Kroger customer

on 6/14/16 at 1:08PM

I have never had a problem on returns they either scan my card or look it up on my debit or credit card. Or they offer an exchange or gift card if I don't have my receipts which I think is fair. I hate to say it but people steal all the time and bring back things from other stores to try and get cash. Kroger won over Big Bear and some of the other stores chains because they have intelligent people in the Home office. some people just want something to complain about

Jun

Posted by True Kroger customer

on 6/14/16 at 1:06PM

I have never had a problem on returns they either scan my card or look it up on my debit or credit card. Or they offer an exchange or gift card if I don't have my receipts which I think is fair. I hate to say it but people steal all the time and bring back things from other stores to try and get cash. Kroger won over Big Bear and some of the other store change because they have intelligent people in the Home office. some people just want something to complain about

May

Posted by RikSlik505

on 5/27/16 at 11:13PM

Kroger / Smiths grocrey stores are all the same. I'm starting to realize that more and more every time I go into these very rude, unprofessional, unimaginably the most disrespect I have ever gotten from any store. That I have shopped at for many of years. I am starting to make a transition to start shopping at a different store all together even if it is a little more out of the way from my house compared to the Smiths that I have shopped at for many & many years. But all in all when your a customer at a store you should be the stores main priority. Not treated like they don't need you there and don't want you there. My examples of these behaviors that I'm going to share are from every Smiths / Kroger Store here in the Albuquerque, NM area. Also these aren't just a one time mishap. These very rude disrespectful behaviors are 2-3 times out of the 6-7 times I go shopping there a month, so it's about 50% of the time. Which in my mind and I'm sure majority of the the people that don't work there would think the same as I do.
The 1st problem I wanna share is. I was shopping there on May 12th, 2016 just a couple of weeks ago. I was at self check out with approximately $309.78 dollars worth of groceries and just general stuff they sell there. I was checking myself out at self check out because there was not a single register open with a cashier besides the express lane 10 items or less. I asked the lady that was the cashier politely if she could check me out, so I wouldn't have to do all these items at self check myself. $309.78 worth of groceries is a lot of stuff to be a self check out with doing it yourself. The answer that I got was first a dirty look and a roll of the eyes and then she said "No I can't help you here at the express line. This line is only for people that don't do all there shopping at one time and besides my manager would get pissed off at me if he saw me checking out a customer at the express lane with tons of grocries when I should be helping the in and out customers. And this is all being said to me with not a single person waiting in her line or no one in sight that looked like they were going to come to her line. So my opinion if this the truth of the manager then he's a bad manager and needs to help customers no matter what every customer s the same I believe. Also what does it matter how much grocries I had anyways. Me and the wife have two growing kiddos at home. We all know how much grocries parents go through with growing kids a ton!!! We buy anywhere from $900.00 - $1,100.00 in grocries a month so $300.00 is not nearly all my grocries all at one for the month as she said. What does it matter anyways they work at a grocrey store that's why people go there for is grocries!! So the attitude and smart A$$ remarks from the cashier were un called for and just disrespectful and rude! And lieing about her manager getting mad is ridiculous just lieing to a customer. If he does get mad about that then he needs to be fired and replaced pronto!
Next situation is pertaining to the same time. While checking out at self check out a hour passed and we finally finished scanning all of our grocries and we had manufacture coupons around 17 of them. My wife is a coupon clipper. She loves to save us money. It makes her feel good. Makes me feel good to save money too! I can't lie! So we are scanning the coupons and all are going through perfectly no problems at all. We get to our last coupon and the lady that watches over the self check out came up to us and said I'm gonna need to see those coupons. We said ok because there from the manufacture we got them from our local Sunday paper and the value pak thing they send in the mail. None are printed of line which shouldn't make a difference either but they weren't. She went to her little podium and called I guess a supervisor she was. Sure didn't act like no one high up on the ladder. Baddies attitude I've ever seen on anyone at any store. Just straight rude and customer is always wrong in her mind. She begins to tell us "We cannot use none of these coupons there" and she goes on to say "I don't think anywhere would take these coupons". They are straight from the manufacture coupons I told her. She says " I know what they are I'm not stupid! I received an email from upper management this morning stating that all of Smiths and Krogers are not allowed to accepet manufacture coupons anymore". She goes on to say that "All the manufacture coupons now a days are frauds so I advise you if you don't wanna end up in jail I would stop using them to purchase grocries anywhere" I begin to ask can I see the email that was sent to you saying this about the manufacture coupons or let me see the up to date policies on coupons saying this information that you are rudely telling me. She says " I don't have to show you a damn thing" gves us our coupons and walks away. So instead of using the coupons and saving a little bit of money because every little bit saved counts. We were un able to use them So those coupons that I was un able to use I made a copy of them and then sent the originals to Smiths/ Krogers corporate customer service. Which I was talking to someone about this there they told me to send the coupons so they can see them which i did about 13 days ago and haven't heard a word and they were received 9 days ago. So I guess since they found out that they were at fault and that she was lieing they figure they won't get back to me at all. And probably I'll just go away, but little they know I'm not gong away!

May

Posted by raymondcraft92

on 5/18/16 at 6:44PM

your store in Morton refused to give me a refund on products I had coupons for that I don't carry around with me all the time I spend 200 every month at your store and work quite a bit I think this is ridiculous and there seems to not be a understanding that some of us cant go back in right away whats with youre Morton store don't think they know there own policy when a receipt is within two days of purchase Think a little bit more understanding would be reasonable

May

Posted by Really?

on 5/11/16 at 10:08AM

Maybe you had better tell the people that work at your stores your return refund policy? I returned with a receipt unopened Kroger brand product. She said I had an expired receipt and it was not valid because it was expired??? I said who says. She did return but only after I said that's ridiculous and where does it say this. No sign, nothing on paper receipt. Bellevue Kroger extremely consistent bad service. I even think I am going to take the time and try to call Cooperate offices. Although seems no one cares at Kroger.

May

Posted by JD

on 5/8/16 at 10:25AM

My grandmother had purchased hearing aid batteries from your Indianapolis location. She bought the incorrect size. I called your East Washington street location in Indianapolis, IN where she had purchased them to ask about exchanging thwm for the correct size. At first I spoke with Sylvia. She was very nice and polite and advised that I would need to speak with a manager as she was unable to help me. I was transferred to Mike. I had let him know that I had the incorrect size batteries. He said that without a reciept, there was nothing he could do to help me. I read over the return policy online and it states, "Simply return the product, packaging and receipt to your nearest Kroger store. The customer service staff will assist with a refund, exchange, adjustment or credit to a Kroger Gift Card." After telling him about your posted return policy and that I was simply just trying to exchange them for the correct size, he said "No offense but you could have stolen them." I am not looking for cash, I am just trying to exchange them for the correct size batteries so my grandmother can use her hearing aid. After a few minutes of talking, he said that we were just going around in corcles and hung up on me. I don't understand why I am unable to just exchange them for her. Now she is stuck sitting on batteries that she is inable to use. I have always had great experiences at thos location until today.

Apr

Posted by Terri

on 4/25/16 at 10:46AM

I have always loved Kroger because of their wide range of unique items that you can't find at your local Walmart or Target. A new Kroger opened up near me a couple years ago in Virginia Beach, Virginia. It replaced a smaller Kroger that was closer to me. Well, after I visited the new Kroger driving the extra miles was worth it. The new store was better than a Super Walmart.They had lots of toys, movie rentals, automotive accessories, clothes, shoes,furniture, electronics and wireless phone plans. While I and my husband were shopping there one day I showed him some clothes I really liked. A couple weeks later on my birthday he surprised me with them. These weren't cheap clothes either. Everything fit except one shirt($34.99) and a pair of Capri's(46.99).I thought no problem I will just exchange them. I knew my husband would not give me the receipt because he does not like for me to return things. He would rather me give them to someone else or donate them and buy myself another set. He also does not believe in using a Kroger plus card or any other shopping cards that track your purchases and store your personal information. I guess you could say he's old school. He won't give out his personal information to anyone except his bank. So he doesn't use shopper cards. So, I figured no problem. I will just take the clothes back to Kroger and exchange them. I never thought I would have a problem. I explained to the lafy that I didnt havr a receipt that they were a gifts. Then they ask for the person's phone number who bought them. I thought wow that's odd. I then explained my husband bought them. I told them I have a Kroger card but he doesn't. The lady helping me said well I am sure he does and insisted on looking it up. When she couldn't find anything she called for a manager. After, 30 minutes the manager said we can't find these item's on your card or in our store. I said I know they aren't on my card I explained that already but they were purchased from this store. She was not friendly and seemed aggravated. She also said to the other employee it's awfully fishy her husband doesn't use his Kroger card. Again,being as nice as possible I exhaustedly said ma'am I have explained that to you all 4 times, "He doesn't have one". She then ask if we're divorced or something. I was like Ma'am I have been patiently waiting for over a 45 min. now if you can't exchange them give them back to me I have to get to work and it's totally fine. She ignores me and pages someone from the clothing department. Then took 15 min to check that the clothes were on the rack. Then returned and said, yes we have them but you can't get no refund without the receipt. Why would they waste an hour and a half of my time then? I was not upset about being denied a refund but in the way it was handled. By the time this was over there were 13 people waiting in line behind me witnessing all this and becoming very frustrated with waiting. My Kroger days are over.

Apr

Posted by Nell

on 4/24/16 at 6:05PM

I just realized that if Kroger's leaves an item out of your bag after you have paid for it, they just put it back on the counter to re-sell. So, be sure to check off your items when you get home. Last week, I bought a $7.29 + tax package of chicken. I paid for it at the register, but it wasn't in my bag when I got home. I called and I was told they put it back on the counter. Since, Kroger's is very good at collecting all my personal information, including my telephone number, it seems odd that they didn't try to contact me to let me know the package was left out of my bag. That seems only fair, since Kroger's left the item out of my bag. The clerk who refunded my money today had no apology. He just said, "Sometimes that happens". Needless to say, I am very disappointed with Kroger's.

Apr

Posted by Kyle

on 4/13/16 at 8:03AM

I was in Kroger today and bought a pork shoulder. The price on the label was 7.96 but why I got home I noticed I was charged $14.08. I also bought some wings from the deli that were supposed to be $9.99 and was charged $12.99. I realize a new sales ad came out today, but the stickers should have been removed from the items I bought. I usually love Kroger, today was a letdown.

Apr

Posted by Anonymous

on 4/9/16 at 5:04AM

I used to love Kroger because their store brand was comparable to most national brands, but lately in Kentucky it seems that all of the local stores are slipping. Below are a few offenses that I've encountered over the past six months.
#1 Every single time I buy the Kroger heavy whipping cream, it smells foul and spoiled. I live seven minutes from a large Marketplace Kroger, and I have an insulated bag for cold items.
#2 I opened up a can of the Kroger light red kidney beans to find that, upon draining, the can was less than half full of product and almost completely water.
#3 For Christmas I had purchased a fresh never frozen turkey so as to be able to bypass the thawing process. It cost $45 for a trukey, but I thought that it was worth it to get a fresh one. I opened it two days prior to set up a brining process only to find that it was frozen solid.
#4 I was in their store yesterday(4/7/16), an the produce department had mold in almost every display. The 10/$10 peppers were bruised and molding, the pineapples were in crates and on shelves were all wilting or covered in mold (the cardboard crates were also soggy looking and had mold on the top. Both the red and sweet onions had decaying product that was turning the onions around them rancid with mold and moisture. Two spots had strawberries but both the cooler and display had numerous moldy packages. The grapes had bags with molded grapes on the bottom and sides from what I assume is rough handling....
#4 I purchased sushi during this same trip and brought it home quickly to offset spoiling. My husband put one bite in his mouth and spit it out. I picked up the container and noticed that it had an overwhelming smell of fish, meaning it was bad.
#5 The baggers are young and not paying attention. Every single time I purchase a loaf of bread from this store it winds up in a bag with either a jar or a heavy can and it winds up squished.

Mar

Posted by Charlie

on 3/31/16 at 5:32PM

Went to my local Kroger store today Mar 31 2016,with the ad that I receives Yesterday in the mail. Found the items in the store. As I checked out I was charged the regular price for the items not the sale price. Customer service person told me that the shelf indicated the price.I checked there was no price on the shelf.The store manager was called said the same thing. I asked him to walk with me .He refused! Stating that he was not going to argue with me.I received a refund.Wished them a good day. I may get over this bad experience but will take some time. After many years I need to explore other stores as options.

Feb

Posted by anonymous

on 2/8/16 at 10:14AM

Kroger did honor their policy of giving an item for free when they overcharged one of the items I bought. The last time it happened, I was only given the price difference and when a friend intervened only charged me $0.52 for the item.

Not everyone though checks their receipts before leaving the store and it is highly recommended. I can understand a one time honest mistake but stores like Kroger should not be taking out their employees incompetence in reflecting the correct prices on the shelf to come out of their paying customers pockets.

Feb

Posted by Joieaura

on 2/6/16 at 2:37PM

I recently purchased Star Bucks four cans of double shot coffee and noticed I was not charged the price noted on the shelf so I took it back and told customer service; they refunded me the money as per their policy, but took the item back. Their policy states it is correct or free and the person behind the counter knew that yet took the product back anyway. :-( I am disappointed that they made that choice. I hold Kroger to a higher standard. I spend all my grocery and sundries money at our local Kroger. :-( We have the largest Kroger in the state of Georgia and they are starting to fail. They have ran off many long term employees so I no longer see many of the familiar faces and the store is not kept up as it once was. The positions are being filled by younger not so bright folks who do not share the same work or behavior ethics as the older or more serious employees that are not there any longer. I do not care to babysit nor be exposed to poor behavior. Please do not get me wrong it is not all bad they do have some fantastic folks there that still go above and beyond to help or make your visit wonderful, but these are getting fewer as time passes and I will shop elsewhere if it continues to deteriorate. Note I praise what is right about Kroger employees just the same as I might point out what is not working.

Jan

Posted by cCk

on 1/4/16 at 3:55AM

I am Dallas,TX. Try to return 6 pack of root beer which are new brand-taste suck. Same... waiting in line to talk to the cashier, and she called managers twice and waiting for another 10. If beers are not returnable, why they made me wait and why Kroger does not train cashier to say no right away.

Dec

Posted by Anonymous

on 12/6/15 at 8:57PM

Needed to return some baby formula that was given as a gift and could not do it because we didn't have the receipt and the baby is allergic to the milk that was given that needs to be changed and it's a formula that only Kroger carries so what kstzdo we do with it now thanks Kroger

Nov

Posted by ylf

on 11/18/15 at 8:34PM

My husband bought a carton of cigarettes for me today at a Kroger store and they gve him 100's and not the 120's he asked for. I called the store and the woman told me to bring them back, but make sure I have the receipt.

I did so, but the Manager said it was against the law to exchange them! Other stores always exchange them if they sell us the wrong one, as long as I have my receipt!

Oct

Posted by Cheesehead

on 10/18/15 at 10:52AM

I just tried to return a unopened bottle of wine at my Krogers in St. Albans WV. After waiting at customer service for 10 minutes someone paged the store manager. Then another 5-8 minutes passed and he finally came. He said they did not accept returns on unopened wine. Didn't really offer any explanation, just seemed in a hurry to get back to whatever he was doing. I checked Krogers return policy on their web site before going and there was nothing about wine, beer, etc. I am in the retail business so I understand different stores may have different policies but think it would be a good idea for them to state their policy on the back of their receipts.

Oct

Posted by Courtney

on 10/3/15 at 10:33AM

Like another customer who commented, I went to Kroger to return an unopened bottle of tequila that I purchased yesterday, only because I came home to find I already had a full bottle and did not need the bottle I purchased. The manager first told me it was state law that liquor could not be returned, which I advised was not true. She then stated it was Kroger's policy to not return liquor sales. There is no return policy posted in the Kroger Spirits shop and it is not printed on the receipt. Further, I could not find any materials stating alcohol is excluded from returns. I have always been a loyal Kroger shopper, but am very unhappy with the handling of this situation. Kroger accepts returns on opened food items, meat and produce, it should willingly accept returns of unopened liquor sales with receipt, which I had with me. If Kroger wants to stay in the business of selling liquor, then it needs to compete with other liquor stores that accept liquor returns. I will never purchase liquor from Kroger again based on my experience today.

Aug

Posted by James

on 8/20/15 at 2:59PM

Kroger,

I've always been a very happy and loyal customer with Kroger, but today I was pretty thrown off and left unhappy. I went to the Kroger Wine and Liquor shop and wanted to return a small bottle of bourbon(unopened and with a receipt that was purchased yesterday) so that I could purchase a larger bottle of bourbon and use the credit of the return. I was refused to return the smaller bottle and I still ended up buying the larger bottle because it was a gift. Now I'm stuck with this smaller bottle that I don't want and I was refused to return it. Kroger should seriously change that policy because it is ridiculous that I had to deal with that. Thank you for your time and consideration.

May

Posted by Brenda

on 5/15/15 at 8:35PM

On May 12 I was shopping in the newer kroger on Jessie Jewell parkway, gainesville, ga. While there I purchased a pair of sandals. The next day I exchanged them for a different size, no problem. Well I wore them around the house the next day until both my feet were swollen. I knew that after wearing them that day that I would not be able to wear them again. I decided to take them back to the store since I do most all my grocery shopping there. The lady at customer service was very nice but said she would have to get someone to tell her what she should do. The man from shoes came up and said they could not do anything because the rubber bottom was a little scuffed. He offered no credit of any kind. I have never had this happen since the shoe was purchased 2 days prior and I had sales slip. Really Kroger this looks horrible on such a big corporation. That is not looking out for your customers. Very disappointed and this was a bad call for just $17.00!

May

Posted by chanceandme

on 5/3/15 at 5:42AM

My Husband purchased a three pack of the, "Home sense white unscented facial tissues." I do not like them because they make my nose very sore.

Just wanted to know what I should now Re: a refund.

Apr

Posted by Anonymous

on 4/6/15 at 6:45AM

I spent approximately $174 at the Kroger located at 4025 Winder Highway in Oakwood, GA over the Easter weekend (4/4 and 4/5). Unfortunately, for ME, I exchanged my propane tank and received one that appeared to be leaking as the fumes/smell were scarey. I am 63, not my first rodeo grilling. When I went to return on 4/6AM, the Customer Service Manager treated me like a criminal; no apologies, made the sweet little clerk write down all of my drivers license information. VERY BAD experience.......I will never shop there again.

Mar

Posted by Krogers

on 3/16/15 at 4:57AM

I went to a different krogers for diapers they ran me back and fourthe to two different stores that was both out of my area and said they would give ne the clearance prize after six trips I did not get that prize but the manager did give me a ten dollar gift card for what I went for but my question is now I bought stuff while there and have receipt and the krogers that is away from me is where I bought it, why can't the krogers return by me because after what I have been threw I am wasting money on gas and all my time running got receipt and product not opened??

Jan

Posted by Anonymous

on 1/8/15 at 11:05AM

I just recently was refused to items to be returned because I had come in twice recently and returned items without a receipt. its 8 can items and one pack of mccormicks gravy mix- nothing is expired. My two previous returns, were put on Kroger gift cards and after my return I turned around got the items I did needed. I just left the Kroger on Boonsboro Rd in Lynchburg, Va because I was refused my items to be returned because of my two previous returns without a receipt. I usually keep all my receipts, and do have my two receipts from those returns, but my mom occasionally ask me to return something and she sometimes loses her receipt. Very disappointed with the customer service, that Kroger on Boonsboro was my first job where I cashiered and was there for almost a year before I found a better job and left that store. Extremely disappointed.

Sep

Posted by Anonymous

on 9/25/14 at 4:30AM

I shop at 3 different Krogers the one i only make it to about twice a month the other once a month and the other im there every week. i have only had a few issues at any of the 3 never due to an employee. i have bought milk to many times to count and i am now on the second gallon to spoil. have not been able to call customer service as they wont open for another 30 minutes. the last time it happened was a few months ago they put money on my kroger plus card that allowed me to replace the milk and had a little money left over i had not expected. i was only wanting my milk replaced but they gave me more for the inconvenience

Sep

Posted by Anonymous

on 9/15/14 at 1:16AM

Its sad there isn't a strong policy on returns at my local Kroger branch. I've seen too many times people who were walking in the store together, talking and laughing, then going to customer service and acting like they don't know each other and returning a lot of makeup and batteries, and getting a lot of store credit, then leaving the desk and buying visa gift cards with the store credit. Its sad how easy it is for people to take advantage, while I feel guilty if I have to return something legitimately. One time the customer threw a fit when they told him that he can't return anymore because they caught him stealing once. He got so angry and called the manager over, and called corporate up right there in line. The line was getting longer, they were forced to eventually give him the refund. I will not support a business that supports criminal activity.

Aug

Posted by woodsdn

on 8/11/14 at 8:50AM

i think they need a return policy..something that says what you can return or not return...written up and displayed...i am so upset with customers that rip the stores off...you dont like it so bring it back...spare me...if it was your store...your money paying employees..would you be talkin the same way...NO you wouldnt...but because you think you deserve everything you are going to bash kroger...you tell me how many other stores would put up with returnig stuff like krogers....none....so stop complaining...its your own fault for buying it...

May

Posted by Former Kroger customer

on 5/19/14 at 6:16PM

Now when I tried to return something without a receipt the rude lady at customer service said that I would need the Kroger plus card that I used when purchasing it and a date that I think I purchased it. After half hour she said I can exchange it for the same exact thing, I got the same exact thing, but different flavor because I didnt like the flavour of the juice. She denied the exchange and said I would have to get the same exact thing. I was loyal to Kroger, but after this never again will I shop there.

May

Posted by Traci

on 5/16/14 at 10:53AM

Same thing happened here. Called Kroger corporate just to make sure the store was correct. But in fact they do not accept returns on all items. Their brands are one thing but any other brand is a third party vendor and they have to show proof of purchase either on your shopping or credit card. They kept saying "if you do not have the packaging with the UPC on it we cannot do it". Well, they had the product AND its UPC in their store. Whatever. Either you can or can't. Kroger needs to create a solid return policy with all of its exceptions and stop confusing its consumers.

Feb

Posted by Crickett

on 2/2/14 at 12:33PM

Yes, Kroger's is 100% satisfaction guaranteed at the Kroger"s that I shop at. Too,

If Kroger's rings up a grocery item with the incorrect price, the product is free. This will only apply to food items. If the checker is new and unfamiliar, call the manager.

Lastly, if Kroger fails to use your coupon or you forget to provide at checkout, customer service desk will refund. If the service desk is closed, be mindful to watch the screen checking prices that they ring up, and they will correct the mistake right then.

Jan

Posted by tiredofkroger

on 1/24/14 at 12:34PM

I tried to return a mascara that irritated my eyes and the ghetto store employee (most of them are ghetto) promptly told me "we don't issue refund for used makeup, it's a loss for US". Well ma'm, if you can't refund a $5 mascara, then I can't continue spending $500 + a month at your store. Even Target gives refunds, no questions asked. Goodbye!!

Jan

Posted by Anonymous

on 1/21/14 at 1:48PM

Im calling Bull crap on you kroger, My husband just tried to return something w/o reciept (cause God forbid you lose your reciept) and they flat out said they dont do returns period without reciept. Done with you Kroger.

Jul

Posted by Former Loyal Kroger Shopper

on 7/7/13 at 8:01AM

I went to Kroger to exchange whole Half n Half for non fat. Wayne told verbatim, " I am going to make you feel guilty, I have to throw away that milk. We cannot return perishables."
I said, Wayne, you try to make me feel guilty every time I return something. When I go to Trader Joes, they encourage me to try new products and they always say, if you don't like them, you can bring them back, no questions ask. Wayne said that Kroger is not like TJs and that Kroger tries to keep their prices low . TJs always sells milk at a lower price and it is hormone free. Wayne told me Kroger tells their employees to make customers feel guilty so they will not make the same mistake. I spend $600 plus dollars a month at Kroger and have for over thirty years. I am looking for a new store now. I have bought lots of bad meat and produce at the Parkaire store, Marietta Ga over the last year. I really don't like that store and only shop there for location convenience . Publix & TJs is only a mile up the street. I would much rather pay more to shop at Whole Foods and get a superior product and have a fun shopping experience.

Oct

Posted by Anonymous

on 10/28/10 at 12:56PM

October 28, 2010 A letter I sent to the store manager of Kroger at 4355 Washington Rd., Evans, GA: I know you have comment cards near one of the store’s exits, but with a full-cart and a 2-year-old, I wasn’t able to stop and fill out a card during my shopping trip. That being said, I did want to ...to unload my cart so I could go after my daughter. When I returned, he was about done unloading all of the groceries. He then went to.... Another employee (a young woman) overheard and offered to make the exchange, which she did. When my transaction was completed the cashier ...

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