Posted by Anonymous
I ordered 3 tubes of Sumptuous Extreme Mascara. They arrived as expected but the mascara was thick, dry & lumpy. I'd received a sample which was wonderful, but the tubes I was sent seemed old. So disappointed!
Estee Lauder Returns and Refunds
Please find details regarding the return and refund policies for Estee Lauder below. We encourage you to leave a comment regarding your experience requesting a return or refund from Estee Lauder so others can benefit from what you learned.Estee Lauder Return Policy
If you are unsatisfied with an item you bought on ESTEE LAUDER's web site, please return it to ESTEE LAUDER for a refund or exchange. You can speed up the process by taking the following measures
- Send in your item in the original package it came in with the Return Merchandise/ Exchange section on your invoice completed.
- Save a copy of your completed invoice in case ESTEE LAUDER needs to see it again.
- Use UPS or a reputable Parcel service to mail in your merchandise.
- Please allow for a time period of 7 to 10 business days for your exchange or refund to be processed.
- Please call 877-311-3883 or send an email to: [email protected] for any further assistance.
- Please be ready to provide your email address and telephone number to the customer service department.
- When you receive your package, please inspect it for possible damage.
- Please do not discard any components of your package.
See what others are saying about Estee Lauder returns, refunds and exchanges
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Posted by Annie--65+
Have used your products most of my adult life---loved all of them---only problem was this order--called directly and from the first, the order taker spoke so quickly I couldn't understand her--asked her twice to slow down, to no avail--I ordered products for dry skin, but rec'd "normal" skin products--love the free samples, but after listening carefully, and mentioning that I used neither make-up nor eye products, I was sent make-up remover and mascara--I'll keep what I recd since I'm traveling soon--but next time I'll call a second time if I can't communicate with your people--
06
Nov
Posted by Francine
...months I have been tested for foundation by three different Estee Lauder saleswomen. I purchased number one, was not...seems to work out just right. Once I returned an Estee Lauder eyeshadow base and the clerk was not very happy about it; said I was the only return of that product of those sold. By the way, I bought it from her at Macy's. I've always used Estee products (my uncle was an ...in the late 40's) and have been reluctant to return the foundations I am not happy with because of her ... just take the other two back and ask for an exchange? How do I handle this? I think I paid forty some dollars...