Posted by MBanks3rd
Bought a coffee table at Kittery outlet. It says all sales final. The table is huge and despite our thinking it way to big. Can it not be returned?
Crate and Barrel Returns and Refunds
Please find details regarding the return and refund policies for Crate and Barrel below. We encourage you to leave a comment regarding your experience requesting a return or refund from Crate and Barrel so others can benefit from what you learned.Crate and Barrel Return Policy
All non-furniture items can be returned to a Crate and Barrel store within 90 days of receipt. Bedding items can only be returned or exchanged if they are still in their original packaging. Items purchased at a Crate and Barrel Outlet will need to be returned to an Outlet store.
Items accompanied by their sales receipt will be refunded back to the original method of payment. Gift items accompanied by a receipt will be refunded through a Shop Card. Items that are not accompanied by their original sales receipt will be refunded by Shop Card.
If a furniture item has been damaged during transit, or if any manufacturing defect is discovered, a return or exchange must be requested within 7 days. If you are not satisfied with a furniture item for any reason, a return or exchange can be requested within 7 days of delivery. Crate and Barrel will arrange for the items to be picked up. Upon return, all furniture items will be inspected. Original shipping and handling charges are not refundable and the customer is responsible for any return shipping and pickup fees that may apply. For some items, a restocking or usage fee could be applicable.
See what others are saying about Crate and Barrel returns, refunds and exchanges
16
Jan
25
May
Posted by Ali2raleigh
I bought a table and it was fine, but based on this policy we had to check it before we went on vacation... A real inconvenience. I will not be buying anymore furniture from Crate and Barrel. This policy is not in line with the cost and quality of the furniture you sell. Should be much more generous. And requiring customers to pay shipping for defective items is simply wrong. Defects are your responsibility and so should be shipping both to and from. If you are having too many returns to support a more generous return policy then I agree with the another comment....IMPROVE YOUR QUALITY CONTROL!!
08
Feb
Posted by Anonymous
I purchased a daybed in July. It was delivered damaged in September. I did not receive the replacement until Febuary and that piece was damaged as well. You need to up your inspections for sure this is ridiculous. I will never purchase another piece of furniture from your company again.
19
Jan
28
May
Posted by Anonymous
Customer service handled this issue, but I brought a house warming gift without a receipt to King of Prussia, PA store to be told I could not return it for a gift card or exchange for another item unless I had the gift receipt. Not only did the sales associate embarrass me in front of other customers, this was the craziest,policy I have encountered from a reputable store like yours. I did review your return policy and see that I should have been issued a shop card. Now your company has to go to additional expense to issue,a fed ex RMA and send me a shop card. I would hope you will review your return policy with the sales associates at your King of Prussia store.