Posted by Andy
Headphones Came in 8/31/21 stoped working 3/1/22 ;should last 1 year where is the warranty
Bought at Walmart on line said 14days warranty
Beats by Dr Dre Returns and Refunds
Please find details regarding the return and refund policies for Beats by Dr Dre below. We encourage you to leave a comment regarding your experience requesting a return or refund from Beats by Dr Dre so others can benefit from what you learned.Beats by Dr Dre Return Policy
This applies only to orders placed prior to August 1, 2014.
Satisfaction with Beats by Dr. Dre products is guaranteed by Beats Electronics and any purchase may be returned for any reason within 30 days. Returned products must be in new condition with all accessories included, have the original packaging, and have the serial number or barcode legible.
Product Return Steps
- Obtain an RMA (Return Material Authorization) number and return address from Consumer Support
- Package the product in a sturdy box (include original packaging if possible). If the original packaging is not available, this information must be disclosed to your Consumer Support representative.
- Write the RMA number clearly on the outside of the package.
- Use one of three preferred services for shipping: FedEx, UPS or the United States Postal Service.
- Obtain a tracking number from your preferred shipper.
- A confirmation email will be sent once the product is received and the RMA number verified. Payment will be credited via the same means of original purchase such as credit card, debit card, or any other form.
- New York City retail location purchases must be returned at the store. Retail stores cannot accept purchases made online at BeatsByDre.com or via telephone.
- It is highly recommended that insurance be purchased for products.
See what others are saying about Beats by Dr Dre returns, refunds and exchanges
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Apr
Posted by Jennifer
I have the same complaint as the other user with the solo3wireless headphones, they are so uncomfortable and tight on my ears, and if add sunglasses, forget about it. And then on top of it, I look at the comments on Walmart.ca and people 3 years ago, were paying $100 less than I did for the same technology. I feel not that smart. I love the sound but for almost $350 with tax, I expect perfection from my headphones. I was wondering, could I please return them?
Thanks
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Apr
Posted by BeatsUser2020
Hi,
I recently bought one of your beats product, it's the wireless beats solo pro 3 (?) I believe. I was really excited to order them and finally find out what all the fuss about the beats was. And honestly, I wasn't very satisfied with your product. I love that I can go to the other end of the house and leave my phone on my room and my music would still be playing. I also really like how loud they are and how they can channel out my (also loud) family. However, paying over 300 dollars for some headphones, I would expect that they would at least come with the aux connection. I understand that's my fault because I know I didn't see it in the description of the headphones, but I just assumed since they cost so much. The biggest issue I've had with this set of headphones, though, is that they're not very comfortable to wear. I had them on for an hour and my ears felt like they were being covered by cheap plastic. I have bought cheaper headphones for about 25 dollars and they seemed much more comfortable than the beats. The cushion for the 25 dollar (Walmart) headphones was also bigger than that of the beats. Look, I like the product, but I don't like it enough to know that I payed more than 300 dollars and I can't wear it comfortably for more than an hour. I have opened the box and everything, I'm just wondering if me opening the box would prevent me from getting a refund.
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