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Ulta Returns and Refunds

Online Purchases

ULTA allows returns for customers that aren't satisfied with a product. Returns can be done by sending back the product to the Returns Center, or a local ULTA store.

Customers who wish to return a product to ULTA for a full refund must do so within 60 days of the order being processed. Products returned after 60 days will be refunded as an eGift Card or ULTA Gift Card. Any free product or gift received with the main order must also be returned to receive a full refund within 60 days. Otherwise, an eGift Card or ULTA Gift Card will be issued instead.

Original shipping charges will not be refunded, except in case of an error by ULTA or a defective product. The order's email confirmation, all original packaging materials and packing slip must be shipped back with the item being returned.

A return label is included with every ULTA order, which must be applied to the outside of the shipping box. Some items, which are considered Hazardous Materials (HAZMAT), such as hairspray or nail polish that contains flammable materials must be returned through ground shipping only.

Refunds will be issued within 30 days of your item being processed and received by ULTA.

In-Store Purchases

If you are not fully satisfied with a purchase that you've made at an ULTA store, the product may be returned for a refund or store credit. Any item returned must have all original components and the sale receipt.

Returns for Refund

A full refund is issued if the return is done less than 60 days after the product was purchased. Products that had a free gift or bonus product included with them can be returned for a full refund within 60 days, if the free product is also returned along with the purchase.

Returns for Store Credit

In some cases, a store credit will be given instead of a full refund. This applies to items that were returned after 60 days from purchase, returns of Club at ULTA Reward items, items that are returned without the accompanying free product or gift, as well as gift items if they are returned together with the Gift Receipt.

See what others are saying about Ulta returns, refunds and exchanges

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I recently returned two items to my local store within two weeks of purchase with receipt and original packaging. Was told that since I did not know the return policy I would get a full refund. However, from here on, please use a sample product before purchase. It was said in a very condescending tone. I knew that this had not been the case in the past, so I checked online and I was right...I was entitled to a refund.

Sherry 6/8/14 4:34PM

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