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PETCO Returns and Refunds

PETCO Return Policy

Customers can return items in stores or via mail that were purchased online at Petco.com. All returns must be made within 45 days of purchase to receive a refund in the form of the original payment method. Any returns after the 45 day window will result in the issuance of an online gift certificate for Petco.com. Orders placed through third parties or paid for with Bill Me Later or PayPal will be refunded for a store credit. When items are returned to the store, a customer needs to go online and print a "returns to store receipt" to take to the store.

Customers also have the option to return items by mail. The packing slip should be included along with the reason for the return. If an item was shipped incorrectly, damaged, or defective in any way, Petco will cover the shipping costs for customers. Otherwise, the customer is responsible for the shipping costs.

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Anonymous 7/25/14 9:32AM


I was under the impression that I would get the Online price of the Litter Genie I purchased at your store that's close to where I live. I filled out a Pals Rewards application online. I accepted it in the email I got. I assumed I was already a Pals Rewards member and the price I got off of your website was the price I saved $17.99......

I got to the checkstand and my name wasn't in the system. I filled out a card there and was then "in the system.(?) I thought you honored the online price....I hope you do.....but apparently my online aplication

I also took an ad from Sunday's paper that said first time members get $5 off. I was busy putting the tab on my keychain and it was bagged and card accepted. I got $5 off, but didn't notice until I got home and unstapled the receipt. I was charged $22.99....not the online price of $17.99-$5.00=$12.99 WHICH IS WHY I caved in and bought one! All the stores in a building honor the online price+the coupon. What's up?

dpfinnell 5/26/14 9:31PM


I have just reciently had the best CS experience with Petco. At first I bought a Midwest Series XX-Large Dog crate.... CS. They have come to the conclusion to give me a partial refund, pick up the first item and call it a day. Because of all my troubles I am getting the crate originally $220.00 for quite a bit less. The damages are will not keep my husband from using it and we... With a little communication, we are happy customers again. Petco CS really is good if you are doing ... Read complete comment

CCallie 10/8/12 8:51AM


... that resulted in a vet bill, Stephanie, the manager at Petco, Staunton, Virginia, was sincerely sympathetic, she ... apologized, and after conducting an investigation, refunded the cost of the groom, and will have the corporate ... pleased with the customer care I received and I will happily return to Petco to make purchases in the future... Read complete comment

Almona Phileen 7/31/12 11:12PM


... Tim. Yesterday my daughter or puppy Hope and I went to Petco to exchange a swimsuit and shoes we got as a ... to twell you I dont care what you do I will not exchange tem for a bigger size I have been a petco costumer... addition to our new puppy Hope for six years needless to say I had to go to the Commack store who replace the items with biggers sizes and a 5 dollar coupon which we bought a harness for Hope with... when I drove back to Selden I went back to the Selden store and told the manager hes mean and heartless and that the store in Commack gave us no problem That I wanted his name bacause he... Read complete comment

kathimine 7/3/12 9:41PM


I purchased the Australian Pet Loo at the Tanasbourne Petco in Beaverton, OR. When I opened the box the synthetic grass was...and they responded by telling me to contact the store as they were contractually obligated to resolve ...since the item was originally an online purchase that somebody returned he couldn't help me and ...else that could be done and I should return it to the store for a refund and purchase another one ...store and even then neither entity of Petco could resolve the issue beyond telling ... I can do for you" as a resolution so I have cut up my Petco card and will never do business ... Read complete comment

dnk5683 4/24/12 12:50PM


...she had been chewing on it for some time.. I had the bowl for 5 days and like I said used it twice when it cracked.. The manager would not refund my money or exchange for a differnt bowl... What a crock of poo... with them and will never go into a nother store. But I will tell everyone that I know, post to facebook... and blog all over to everyone to not shop at Petco - they do not care if you are... Read complete comment

tjhayden 2/16/12 11:46AM


... Petco WebSite. I then called the local store to inquire if they had them in stock and was told that they did. The young lady that answered the ...to any store.If you paid by Pay Pal they would only give you a store credit. Based on the fact that I have 2 dogs and have spend quite a bit, that was ok. I loaded my crates.... I had to return the items at the tune of $52.37 per crate. I got my money back thru Pay Pal but I don't think I should have... to pay for retuning them as their policy clearly states that it can be returned to any PetCo Store. I addition I wrote a letter... Read complete comment

sjeane 11/3/11 1:47PM


Returning things to petco is worse than going through national security. I went to return an item yesterday and it was missing something from the ... receipt and looked in the box. I go home later that day and get the missing item, put it back... the box and then they refuse my return because they claim it has already been ... and yet they refuse to give me my money back; as if I pulled another one of this item out of thin air after returning the identical item to them, which did NOT get... Read complete comment

Anonymous 10/12/11 12:01PM


I wanted to exchange 3 unopened cans of dog food worth $5.85 for another brand of dog food and some... I did purchase the dog food there, given a gift card because I did not have the original receipt. What is wrong with this picture. Opelika, AL store manager Jennifer you have just lost me as... Read complete comment

X-Customer 8/15/11 2:03PM


... and never have I experienced what you all are posting. My petco store employees are all helpful and never had a problem with any of of them. I have been shopping at... let them know that I was taking her to the vet. When I went to my Petco store the manager was very nice. I showed her my reciept for the vet bill and she gave me... with them either. Made a few returns with no problems. I love shopping at my local Petco and would highly ... Read complete comment

Cindy 6/6/11 7:42PM


Your store in Southaven, MS will not honor its 15 day fresh fish return policy. Its fish are obviously very unhealthy and of the 14 fish I have purchased there, 5 have... them. I will not be shopping at Petco anymore unless you'd like to provide me with a $25 store credit in refund for my dead fish that you'... Read complete comment

cfrvy3 7/11/10 5:06PM

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