Neiman Marcus Returns and Refunds
Returning Neiman Marcus purchases made at their retail stores or through their the book catalog is easy and convenient. If dissatisfied with a purchase, simply return any item obtained at a Neiman Marcus store to any Neiman Marcus store. Jewelry and several brands of watches must be returned prior to 60 days.
Gifts can be returned to Neiman Marcus for merchandise credit. This credit can be spent at Neiman Marcus, Horchow, or Bergdorf Goodman stores. The credit will be accepted at their retail stores and online. If the gift is worth more than $2,000, Neiman Marcus will issue a check in that amount to the returner.
Merchandise purchased through the book can be returned to the store for full credit. The merchandise must be in the same condition by which it was sent to the purchaser. If returning the book via the postal service, simply fill out the back of the packing slip and enclose it with the return.
If returning a the book cosmetic or fragrance purchase, the merchandise must be in its original condition and not have been opened. Neiman Marcus will not accept attempted returns of perishable foods or personalized items, such as merchandise that has been monogrammed.
Neiman Marcus wants customers to be satisfied with their purchases, but sometimes this does not happen for one reason or another. However, Neiman Marcus provides a way for customers to return purchases that do not meet their needs.
Returns depend upon several factors. An item can be returned if it is defective, unwashed or unworn or a gift. Cosmetics need to be in their original packages and unused. However, personalized and perishable items are not returnable.
With their order, customers are given information on what can be returned, when and how. Refer to this information before seeking to return items. How much credit is received for a return depends, for many items, on how long they are held before the return. Other items, such as jewelry and watches, need to be returned, with all documentation, within 60 days of receipt.
Returned items need to be in the same condition in which they were sent, with all original packaging, tags and documentation. The reason for the return is noted on the back of the packing slip. Returns can be replaced in kind or Customers with returns may receive a replacement, credit or refund--depending upon the item, condition, cost or other factors.
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