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Burlington Coat Factory Returns and Refunds

Burlington Coat Factory Return Policy

  • You may return items you bought from a Burlington Coat Factory website in person within 30 days of your purchase.
  • Shipping fees will not be refunded.
  • If you are returning an item in person, please bring your packing slip and your personal ID card.
  • Merchandise that has been used or removed from the package it came in at the time of purchase cannot be returned.
  • You may not return any swimsuits or breast pump items you bought from Burlington Coat Factory.
  • Store bought items cannot be returned to Burlington Coat Factory's website.
  • Please use UPS or Fed Ex if you are mailing in your item. Burlington Coat Factory will not be liable for lost packages or shipping delays.
  • Merchandise that Burlington Coat Factory buys from vendors in order to sell to customers generally cannot be returned to a store location.
  • No Cash or Credit Card refunds will be granted in person.

See what others are saying about Burlington Coat Factory returns, refunds and exchanges

Add a comment about Burlington Coat Factory -->
... because of all this nonsense service. Experience: I bought a coat and showed them coupon on my phone.... some cases). I asked if I can bring the coat and paper coupon back for price adjustment... asked another employee (seemed to me like store manager) about the same and I got the same ... can just process return and rerun the transaction using coupon. I went the next day and customer service (rude/dirty) ... Rude cashier snatched the coat from nicer cashier and said its store policy (as if she ... Buying is never fun in such an environment and spending hundreds on coats from Burlington seems wasted.... Read complete comment

rp1229 11/5/12 10:07PM


... get better people that know what they are doing in your Covington store. I had a manager tell me she would be ... over. There were 3 other cashiers in the front and the store wasn't busy maybe 2 customers. Finally after waiting ... 15 mintues Beverly came over and processed to help me. I had an exchange that needed to be done before gettting to the layway. I thought I had the right ... away to go help another customer. She never returns back. It took 30 mintues to get a young ... Read complete comment

Anonymous 10/31/12 5:18PM


... exchange with tags and reciept and they said I bought scrubs not jeans. I told them this is exactly what I bought and it was on clearence. They would not exchange or refund anything, telling me I am bringing broken jeans to them that I didn't buy. The tags were attached, everything and they still wouldn't do anything. Burlington Coat Factory is unfair, selling crappy products and falsely accuse everyone when a exchange or refund needed. Read complete comment

missmarch 9/16/12 2:14PM


... was denied even though I had got paid the day before so don't know why. She then... was taking forever. I thought it would be easy to make a payment. At that point I wanted to just say forget the coat but I know I can't return it. I should have just used my ATM to pay it all and get it out since I was so upset why it was taking so long to apply a payment. After people were standing in line for a...won't come". I have bought items before at Burlington and have never had an experience like this... and never go to that store again but like I say I couldn't return it without a charge so guess I'... Read complete comment

Anonymous 11/16/11 5:39PM

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