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Banana Republic Returns and Refunds

In-Store Purchases

All Gap, Banana Republic, Old Navy, and Athleta items purchased online can be returned to their respective retail stores. For instance, a shirt purchased on Old Navy.com can be exchanged in an Old Navy retail store for a new color.

The invoice included with an online order serves as the receipt for returns and exchanges made in-store.

Piperlime items, and items marked with "Mail Only" on the invoice can only be returned via mail, and can not be returned or exchanged at retail locations.

Once returned, the purchase price of the item will be refunded to the credit card used to initially make the purchase. Some banks may take up to 10 business days to credit the amount bank, and for funds to be available.

Online Purchases

Banana Republic allows customers to return or exchange items they bought on its web site. Customers often need to bring back items they bought or received as gifts because they are not the right size or they come in styles that do not suit them. Banana Republic provides a remedy for this situation by quickly refunding customers' money or replacing their items with ones that come in a different size, color or style. Total customer satisfaction is a major priority for this retailer. It gives customers the opportunity to return or exchange their items by mail or in person. Customers of Banana Republic can return or exchange their items for free by using this retailer's prepaid return shipping label. Also, they should fully read the information on Banana Republic's web site pertaining to returns and exchanges before they bring or send back their merchandise.

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