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Reading these post I came across a post from a Ace Manager from Dec 2021 thought it should be reposted so I am comping and Pasting it.<br /> <br /> Posted by Bobby <br /> on 12/11/21 at 5:28AM<br /> <br /> This coming from a former Ace manager. I know the return policy can be very frustrating, but due to most stores being owned independently and family run here are some reasons why they don't accept returns.<br /> <br /> If you buy at store A and return to store B, store B is buying back the product from you at retail to either sell at retail for zero profit or if it's defective they only get credited back the cost of the item.<br /> <br /> <br /> So if store B just blindly accepts all returns no matter what they will be losing thousands of dollars a year. These owners don't make millions of dollars in profit. If you own one store that makes a couple million bucks (a good store in a city) per year, profit is only about 100k before taxes. These small town mom and pop Aces are fighting to make 50-75k profit for their salaries for their families. Yes the ace website is misleading as far as returns but these independent stores have every right to deny a return.<br /> <br /> Let's face it, at least 75% of returns are people trying to scam or people that misuse products. Thanks to them it hurts everyone. .<br /> <br /> Sure, Lowe's, Home Depot, Amazon have better policies, they aren't privately owned and they make billions. Therefore the (whole company) not a mom and dad with 3 kids working for them doing this to put food on the table. is ok missing out on a few thousand. It doesn't hurt them.