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Waited for three hours in the freezing cold in the middle of Seattle, finally called customer service to find out what was going on only to be told they had no idea where my bus was! No other buses that day, and my ticket is nonrefundable so I ended up stranded in Seattle and told I could try again for a bus at the same time in the same place the next day. Needed to be home THAT DAY, but all I got was "sorry, try again tomorrow". Waste of my time and my money, never ride with Greyhound if you can help it, I definitely won't be.