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I purchased a gas range + otr microwave from samsung.com, including installation/haul away. Prior to delivery, i was told that the microwave would require a follow-up visit for the installation, nothing about the range. Both were delivered on 8/23/22 but neither installed. When I called Samsung that same day, i was told delivery company messed up and should have installed at least the range. They opened 2 tickets - 1 ticket to get local installer to call me to schedule install and another ticket to refund my install/haul away fees I paid since they should have installed at least the range. On 9/8/22, the installer came and measured clearance saying the stove did not meet 18&quot; clearance for side cabinet. They did not install either, took photos, directed me to contact Samsung for a refund and left. I have spent 3+ hours trying to get Samsung to authorize a return. They keep quoting policy of 15 days for convenience return yet I tell them it's not convenience, it doesn't meet policy. For 2 hours on the phone, i spoke to tech support, Appliance Returns 4 times, mobile returns, 3 attempts at transferring me to warranty dept. The appliances are still in their original boxes, never even opened. Had they attempted to install on day of delivery, i would have known on day 1 of delivery i needed to return them as opposed on day 16. <br /> <br /> Does anyone have any contacts/insight to get to a manager or supervisor that can listen to what i'm telling them and not read from a script? I've also left a message for the installation company asking them to help me with Samsung.