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I booked a ticket from Bloomington to Chicago but since the service seems to be delayed every single day for the past 1 month, I decided to exchange the ticket for a different service (it's mentioned that I could change the to-from for all types of tickets for an extra 20 USD). I called customer service and they told me that it cannot be exchanged, or change the details of the trip. I read to them whats mentioned on their website and they still refused to make the changes citing that one leg of the trip is operated by a different service. However, I had made my purchase from the official site and there was no clause that mentions that I couldn't make such changes. I hate their service and its extremely sketchy don't ever use their service its fraud.