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I have been calling Samsung services since 4 weeks to repair a fridge 2nd time in 2 years but still there is not solution.One of samsung rep said the technician did not submit a report for for the first time repaired. We can not reach to the technician. Someone will call you within 24 -48 hrs but No ones called. Leaving me exhausted and frustrated. So I called Goodguys to seeking a refund because I bought from them.they said we can only open a case for you have to contact Concierge so I did .Concierge said,someone will contact you within 24hr but no call.so again i called to Concierge..they said same thing ..we can not reach to samsung services. Someone will call you within 24 hrs .No ones cameup to the solution yet...very annoying and frustrated services..