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I purchased a DVD player and found out it didn't work! I take back and you say sorry for refund or store credit. This stuff is donated to you!!! I shop at goodwill because I'm on a budget. I'm ok with no refund but not with no store credit! You don't pay for the stuff you should at least give store credit for something that doesn't work!!!! I will think twice about shopping there from now on. My daughter donates to you all the time but I'm going to suggest to her to find somewhere else to donate stuff like the Salvation Army or church groups.