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I guess it works differently when you purchase online. They constantly sell electronics that are "Sold as-is" or "Untested" Then when you buy it, pay postage and have it delivered and it doesnt work. They tell you too bad, it says "as-is" I told them, I understand it is "sold as is" But you should be ashamed selling items that DO NOT WORK!!. It doesnt take long to simply test the items you're selling to ensure that they are at least functional. There is no special equipment needed to test a set of headphones. A phone will work. ANY phone. No place should sell items that are broken. Its bad business. I do my best to support your organization, but when things like this happen, You lose the support from people like myself who care. If you think "stealing" from people is ok, because that is what you're doing, then you really should be ashamed.