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The Goodwills in Lafayette Indiana are WONDERFUL!! They allow for a 14 day return policy on the receipt and don't even ask why you are returning it he items. I ship there ALL the time. All 3 locations know me. Ye, I spend A LOT, but return ALOT as well. I spent $5,800 last year. They can tell your YTD you should also always do the rewards if you spend more than $20 you get 10% off and you get $20 percent off on your birthday.........but that is here........I went to Abilene, Texas and it was very disorganized.l I did find a pair of Ugg's Australia for $10 in my size, so I scored on those. I need to do some returns tomorrow because I couldn't find my receipt tonight and thought it was in the bag and I have never forgot before, so I'm pretty confident they will let me return on the 15th day. I am sorry to hear of all your bad experiences. Maybe they will get new management and things will change.