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WOW! Its crazy how so many people have the same problem as me I called customer service one time and they told me that I am able to get a refund I called customer service a second time and they tell me that I am not able to get a refund I know for a fact that I am able to get a refund because I went on the website and it told me that it would take a while for the refund to come wait 7 Days refund still hasn't been direct-deposited into my account have to be said that my money will be sent back the same way that I paid for it so with that being said I will be taking legal action because this is my hard-earned money that I'm spending and had called 6 times and to no avail nobody's been able to help me so I will be suing so to anybody else that has this problem do not and I mean do not purchase a ticket from here.