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I just returned some jeans I bought yesterday, since I eyeballed the sizes. Most I kept but had no problem getting in store credit for the ones I returned. There was no interrogation as to why, just gave them my ID and was able to go shopping and had it spent within a half hour. They state very clearly that you wont get your money back as money but be able to use it for something else in the store. At least all sales arent final. I was happy they accepted my jeans, so I could exchange them for other ones. Maybe Goodwill needs to call the return policy merchandise exchange and not credit. I think some people get confused as to what that means.