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We purchased 6 Elton John Tickets through ticketmaster on 10/15/20. Concert was cancelled due to covid. Re-scheduled for Feb of 2022. Unfortunately none of the 6 people can go at that time. We requested a refund during the month of June as allowed by Ticketmaster per an email received and it is still saying pending with no refund and now no tickets. Can't reach anybody at Ticketmaster by phone and all emails are canned responses. Your talking over $2,000.00 in real money. How are we suppose to proceed now???