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I purchased an IPhone 13 pro max online and picked up at the store on Oct.29. When I picked it up, the order showed I purchased IPhone pro 13 and not a max. They were out of stock for IPhone 13 pro max . The salesperson told me I can return it for 14 days. She suggested to try first, see if I will like it. And since my old Iphone10 XR was not turning it on already, I took the phone. When came back from vacation, called the store phone listed online in Nov. 10 & confirmed the exact date that I can return the phone. The representative that I spoke asked me the date purchased it and I even looked my purchase history to checked the exact date and she told me I can return it on Nov. 12. I even asked her multiple times if she really soured about it and she guaranteed that I can return it Friday which is Nov. 12. When I was at the store tonight, Nov. 12, the rep said she cannot do anything anymore because the last day was yesterday. I explained that I called the store and someone told that I can return it tonight. The rep said, the store phone # that I called is really not a store, they HUB which I think she meant it was a call center. How do I know that the local phone # listed online was also a call center and not the store. She said people from the store don't answers call anymore. Now they won't let me return the phone because the rep said it's over 14 days. I said that was not my fault because I called and someone from their store/company told me the wrong info. I spoke to the manager and she was so rude that she cannot do anything anymore. She even suggested that I should mail it since I bought online. Customer service was so bad. They only want your money, the sale and no empathy if you are satisfied with your purchase or not. People should stop buying here. I will pay off my bills here at Best Buy and will stop buying here. The fact that we are Elite Buyers, they don't even care. It's better to buy appliances to Home Depot, Costco or Lowe's. For phones, learned my lesson, will just go directly to the carrier or Apple. Never ever buy electronics or phones here!!! Your carrier will ship it to you in 3 days.