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I booked a hotel stay thru Expedia-who mentioned full refund if cancelled by the 11th of August. Due unforeseen circumstances (death in the family), I had to change my plans. I booked on the 4th and cancelled on the 5th. It turns out that the Hotel (Holiday Inn) charged my credit card account for a non-refundable deposit, which Expedia's web site never mentioned. The Hotel will not refund the deposit and Expedia will not do anything. I called the Hotel direct and they told me to contact Expedia told me to contact the Hotel. After several calls back and forth, it seems that I am studk with the cgarge.