Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I booked a hotel with Expedia for a night. I have been in contact with Expedia who has reached out to Quality Inn Hotel via email and over the phone to no avail. On the evening of July 31st, my husband and I arrived at the Muskegon, MI Quality Inn and Suites just after 6pm. When we were helped at the desk, we were told they couldn't find my Expedia reservation, even though I had full proof of payment and receipt, and that I would have to contact Expedia. After being on the phone for over an hour and being told by the young lady at the desk that there was nothing she could do and no manager on duty, we proceeded to drive an hour out of our way to get a hotel that wasn't booked and in our price range(as I had ALREADY paid for the room and didn't intend on spending an additional $200 + dollars)... I have now spent over 4 hours collectively on the phone between expedia and the hotel only to be told that there is never a manager on duty. I spoke with the woman at the hotel who said Expedia must have never submitted everything to them properly and that she gave permission for the refund, but expedia is telling me the hotel has to issue the refund. I drove 2 hours to stay in this hotel and was refused at the door. And the fact that I now have been fighting to be refunded for the room I never stayed in for over 2 and a half weeks is just ludacris! But after reading everyone else's posts, sounds like I am just getting started. I will definitely be making sure EVERY person I know hears about my experience to sway them away from Expedia and what feels like a scam!