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Booked a hotel during a road trip based on their deceptive online profile. Arrived to find it unsafe. The greeter was behind inch thick glass! Got to the room and Marijuana smoke coming in from adjacent rooms and the clientele appeared to have been just released from prison. We left for health and safety reasons and the hotel agreed to refund. Expedia agreed to call and confirm, but obviously never did. Now they are hanging their hat on a policy that clearly advances their position, but does nothing for the consumer. How can a person book a room on faith that the property description is accurate and after 12 hours on road find it unsafe for their family, only to be charged for it anyway. Let's see, multiply our complaint times a few thousand or more plus damages and I think a Consumer Fraud Class Action might be worth it. Never using Expedia again and vowing to go to war for their unfair business practices.